Last night I reserved an iPad for the wife (stops her using mine ) I arrived at the store this morning and the buying experience went like this. 1. Gave my reservation number to a member of staff. I was then instructed to "go over to the iPad accessories, have a look which ones you'd like to purchase today" !!! (even though I had shown no interest in purchasing accessories) 2. Whilst waiting another member of staff came to me "Which accessories have you chosen" ,"erm... None just the iPad thanks". "oh ok, I would recommend a case and a pack of screen protectors as the iPad does scratch very easily", "no, seriously.. I'm good, just the iPad" 3. A sales guy approached me holding an iPad box. "right, if you'd like to follow me to the till I can take payment" 4. I paid for the iPad cash, as I handed over the money to sales guy said, "ahh you're paying cash, for security reasons I need to have this counted by a senior member of staff". I then had to wait at the till with a que forming behind me whilst I waited for a senior member of staff to arrive to double count the money I had handed over 5. After I was given the reciept I was then escorted to "get the item signed out" I asked what this means and basically, I have to have my item signed out of the store by another senior member of staff! What should have taken mintues, took in total over 30 minutes!!! An absolute joke.