They received my iPod Touch on 6/10. I have emailed them 5-6 times. I received one response a week after I sent it in appologizing for it taking so long. I have not had a response to any of my emails since that date. I sent a formal complaint to the State Attorney General of TX. https://www.oag.state.tx.us/index.shtml Please do the same if you have f'd over by these jerks. I'm starting to wonder if I'll ever get my iPod back and if I do, I wonder if they'll swap out the working parts for non-working parts. DO NOT SEND THEM YOUR IPHONE!!!! Please post your story if you've had issues with this company. I'm headed to the BBB next.