Hello all
I am new to the forum , so please excuse me if I am making nay mistakes.
I have a problem with a pdf file that was sent to me by a business associate last night.
The email sent contained a pdf file that when I try and open it it freezes my system and brings on the dreaded spinning ball for ever, to resolve this i have to turn my mac off and on again.
If I try and highlight the pdf file in documents , again the spinning wheel shows up and again I have to turn off and on again.
The file needs to be deleted, but how do I do this if I cant even get near to it before my systems freezes and the spinning wheel shows up.
It is now affecting all my system.
I am desperate for help as have approached apple support but they cant help
Hope to get a reply
Thanks
Viggo
I am new to the forum , so please excuse me if I am making nay mistakes.
I have a problem with a pdf file that was sent to me by a business associate last night.
The email sent contained a pdf file that when I try and open it it freezes my system and brings on the dreaded spinning ball for ever, to resolve this i have to turn my mac off and on again.
If I try and highlight the pdf file in documents , again the spinning wheel shows up and again I have to turn off and on again.
The file needs to be deleted, but how do I do this if I cant even get near to it before my systems freezes and the spinning wheel shows up.
It is now affecting all my system.
I am desperate for help as have approached apple support but they cant help
Hope to get a reply
Thanks
Viggo