PDF files won't upload to internet page

[mrpawn]

I am scanning court documents to be uploaded to an online claim filing system. I am scanning as an image as this is the only way I can get it to save on my macbook. I'm saving the file as a PDF, but when I try to upload the image I get an error that says this is not a PDF file. I've check "get info" & it says just what the file extension says...it's a PDF file. The guy at the apple store told me to try chosing Print & save to PDF to reduce the size of the file (which really isn't big - 12.1 mb), but that didn't work either. Any ideas? Do I need special software or something?

 

[HLdan]

Your scanner should have the option to scan the documents into PDF form. By scanning them as an image you are changing a Jpeg or PNG to a PDF. Your Mac will be able to read them but due to the conversion it may be causing the error.
I have a Canon scanner and the software allows for scanning directly into PDF form. Check your scanning preferences.

 

[chainprayer]

is there an actual ".pdf" on the end? Mac can recognize the filetype automatically but windows-based computers require the ".pdf" extension to know what it is.

 

[Wikinerd]

I am scanning court documents to be uploaded to an online claim filing system. I am scanning as an image as this is the only way I can get it to save on my macbook. I'm saving the file as a PDF, but when I try to upload the image I get an error that says this is not a PDF file. I've check "get info" & it says just what the file extension says...it's a PDF file. The guy at the apple store told me to try chosing Print & save to PDF to reduce the size of the file (which really isn't big - 12.1 mb), but that didn't work either. Any ideas? Do I need special software or something?

What app are you using?

 

[HLdan]

is there an actual ".pdf" on the end? Mac can recognize the filetype automatically but windows-based computers require the ".pdf" extension to know what it is.

This has nothing to do with Windows. The OP can't upload his file to a website because he converted the image file to PDF. The file needs to be scanned into the computer as a PDF, not an image file.