PDF Form not opening correctly in Safari

Discussion in 'Mac OS X Lion (10.7)' started by yoopta, Mar 21, 2014.

  1. yoopta macrumors newbie

    Joined:
    Mar 21, 2014
    Location:
    UK
    #1
    Hi,

    I have a PDF form which I need to fill in and submit through a website. I am using Safari on a MBP, OSX 10.9.1. I have adobe reader 11.0.06.

    The form is opening, but it won't let me navigate around it, click any buttons does nothing and I certainly can't save or submit it. I can get the form to change to a PDF document on the computer but this means I am then unable to submit it through the website.

    I have tried deleting the PDF internet plug-ins and this has not helped. The other thing is that the

    Is anyone able to suggest any other fixes for this? I believe it is possible but I just need to know how to set it up.

    Thanks in advance.

    Yoops
     
  2. MisterMe macrumors G4

    MisterMe

    Joined:
    Jul 17, 2002
    Location:
    USA
    #2
    Without access to the actual PDF, the best that anyone can do is to guess about the cause of your problem. Because you are a newbie, user error is the first possibility that must be eliminated. Lacking knowledge of the source of your PDF, then one must suspect that the problem may be caused by the source's crappy forms creation software. There is the possibility that the PDF form is not a fillable form. It could be a PDF document that was intended to be printed, completed, scanned, and then reposted.

    The bottomline is that your problems may have several causes. Nothing in your post focuses on any particular possibility.
     
  3. yoopta thread starter macrumors newbie

    Joined:
    Mar 21, 2014
    Location:
    UK
    #3

    Thanks, maybe i can clarify then. It is more than likely to be user error in terms of how my computer is configured to open PDF's in safari, this is probably where I will need to make changes in order to fix the problem.

    The source of the PDF is a from a well establish UK Company with a proven track record with using this form and it succeeding (just not with me). It is definitely supposed to be a fillable form (friends have achieved it on Windows) but as the form is quite extensive I was hoping to be able to fill it in at home during the evenings. I believe for data protection/security reasons it is supposed to be filled in online and then submitted, although I have asked the question if I can download it and send it by e-mail/post (awaiting answer). In sum, this is without doubt a credible/quality form which should be usable through a web browser, but on my MBP at the moment it doesn't work.

    If you have the time and are willing to help me then I would be pleased to give any pertinent information to help explain the situation/problem, if you let me know what it is I should be saying. However, I also totally understand if you think think that this is too much for a newbie and I should just go for the work around option over solving the issue.

    Thanks very much in advance for any assistance,

    Yoops
     
  4. MisterMe macrumors G4

    MisterMe

    Joined:
    Jul 17, 2002
    Location:
    USA
    #4
    OK. I have completed fillable forms on Safari without issue. I have completed such forms from my firm which bad at that sort of thing. Therefore, I can assure you with absolute certainty that Safari is not a barrier to fillable forms. Without Adobe Reader installed, the MacOS X Quartz frameworks handle PDFs in Safari well. With Adobe Reader or Adobe Acrobat Pro installed, then the AdobePDFViewer plugin handles PDFs in Safari even better.

    The bottomline is that completing fillable forms in Safari should just work. The one thing that popped-out at me in your description is that you started to blow-up your OS at the first hint of a problem.

    If the damage that you have done is limited to your account, then you should establish a new account on your computer. Try to complete the form from the new account.
     

Share This Page