Penryn MBP Becomes Unresponsive / Freezes

[philgilder]

go to an apple store, demand a replacement
if not, speak to a manager, explain situation, and still demand a replacement

however, if it is not possible to reproduce errors, it may not be possible to get it replaced, as screen shots can easily be faked

 

[megageorge]

go to an apple store, demand a replacement
if not, speak to a manager, explain situation, and still demand a replacement

however, if it is not possible to reproduce errors, it may not be possible to get it replaced, as screen shots can easily be faked

And what would be the point of me faking screenshots if I didn't have a problem? What could I stand to gain from that?

Also, I don't think the store could replace it; it has been custom configured with a hi-res screen, but the rest of the parts are standard, which is a model they don't stock.

 

[jjahshik32]

Hi,

I bought a hi-res, 17", 2.5Ghz MBP in the middle of March of this year. Since then, I've been experiencing random/intermittent freezing (NVChannel Timeouts, for those who have heard of the problem before).

After hours spent on the phone to Applecare, I brought my machine in to the Apple Store. On the first visit, I was basically refused service for no apparent reason, and was told to call Customer Services for a replacement. They refused to give me a replacement. (Although I cannot reproduce the bug in front of the Geniuses, I have screenshots of the Console showing NVChannel errors).

I took the machine back to the store after a phonecall from the Manager of the Genius Bar. They took my machine in and replaced the logic board.

I took the machine back and then discovered that the problem was still occurring.

I am now stuck with a machine which freezes intermittently, sometimes requiring a restart of the computer, causing me to lose all my work. I do not know who to go to next; returning to the Store for the forth time is not very enjoyable and will probably be a waste of time.

This is my first MBP and first Apple product, and unless this gets sorted, probably my last one as well. I find it unacceptable that a £1800 ($3600) laptop has had all these problems and caused me such inconvenience.

I am UK based and went to the flagship store in Regent's Street.

What can I do next?

Heres what u should do.

1)use the machine like u always do, try to rcreate it for the whole day (im sure u can) and once it happens dont turn it off or restart leave it and take it down to the apple store show it to them and demand a whole new mbp.

2) If they deny u get the logic board swapped again and im for sure the freeze will occur again then repeat step 1 once more, and if they are stubborn to give u a whole new mbp then get the logic board replaced once more. At apple 3 replacements and if the error occurs again u have the right to get a whole new repacement.

I always feel iffy about a logic board replacement, I noticed once a powerbook/mbp gets a logic board swap the problems always comes back or the logic board fails again within the next 6-9 months.

Only answer is to get a whole new mbp thats works the first time around. I have the 2.6ghz 17" hi res mbp for the past month and a half and it never froze on me under itunes or any other 20 programs that I use.

One thing that I can say is that I ran folding@home and on my mac pro on my sig and it froze it intermittently so I remember erasing it and my mp never froze even once.