Performance slowing down :: Mac Mini i7

Discussion in 'OS X Mavericks (10.9)' started by schmoofee, Oct 9, 2014.

  1. schmoofee macrumors newbie

    Joined:
    Jan 3, 2012
    #1
    The performance of my 2.7 GHz i7 8GB RAM Mid 2011 mac mini (about screenshot attached) is slowing down and I believe something is not right. App conflict? RAM being gobbled up by? I could use some help troubleshooting.

    Using Chrome and Firefox, I cannot pull in my gmail nor my Google Docs folders! Safari handles both of those with ease.

    I have attached several activity monitor screenshots in the hope that the issue can be more quickly identified.

    What is using up so much RAM? I thought that upgrading to 8GB would give us enough headroom to do almost any basic tasks. We are only using email, surfing the web for fun and research, rarely use iTunes, sometimes skype with family and do some screensharing using join.me.

    What can I do to self diagnose?
    What diagnostic tool can I use to identify issue(s)?
    Looking forward to hearing some ideas.
    Cheers
    Neil
     

    Attached Files:

  2. GGJstudios macrumors Westmere

    GGJstudios

    Joined:
    May 16, 2008
    #2
    Your RAM usage is fine. It is quite normal for all of your memory to be in use by OS X. It does not mean that you are running out of memory or that it is maxed out. OS X will manage all available memory, making it available to apps on an as-needed basis. Refer to the following Apple support article for more information on how to understand your Activity Monitor readings.
    There have been many complaints by users that Chrome is a resource hog.

    Look at Activity Monitor again, this time focusing on CPU usage, instead of RAM usage.

    If you're having performance issues, this may help:
     
  3. Weaselboy Moderator

    Weaselboy

    Staff Member

    Joined:
    Jan 23, 2005
    Location:
    California
    #3
    Your memory pressure is in the green, so that is not the issue.

    Take another look at Activity Monitor and look at the CPU tab then sort by CPU% and see if you have anything chewing up CPU cycles.

    You have a bunch of third party utilities/daemons running there that may also be causing conflicts such as all that Intego stuff like "Washing Machine" and "Family Protector" and the like. I would remove all the Intego software.

    Run the utility Etrecheck and post up the results. That will list all those startup and login items and make it easier to help you narrow things down.
     
  4. schmoofee thread starter macrumors newbie

    Joined:
    Jan 3, 2012
    #4
    @GGGJstudios...
    Thank you for your informative reply, explanation of RAM allocation and link to Apple support page and your Performance Tips For Mac OS X.

    Attached is the CPU% report for you perusal. What does it reveal? What actions do I need to take?

    Also back to the gmail issue = what do you think is causing both Firefox and Chrome to "hang" on login into my gmail account? Refreshing multiple times sometimes gets me logged in.

    Thanks again
    Neil
     

    Attached Files:

  5. schmoofee thread starter macrumors newbie

    Joined:
    Jan 3, 2012
    #5
    @Weaselboy
    Thank you for clarifying that memory pressure is ok. I had no idea there were several colors! and that green means ok.

    I just included in my previous reply the CPU%. Please comment on what you notice. Please

    In what way does removing all the Intego software help? Or is there some other issue that you have with that product/service? Is there an alternative solution for that utility you'd suggest?

    Below is the Etrecheck results. I am curious what suggestions you have about what I need to do to remove further conflicts.

    Cheers
    Neil

    -=-=-=-=


    EtreCheck version: 1.9.15 (52)
    Report generated October 9, 2014 at 2:06:46 PM PDT

    Hardware Information: ?
    Mac mini (Mid 2011) (Verified)
    Mac mini - model: Macmini5,2
    1 2.7 GHz Intel Core i7 CPU: 2 cores
    8 GB RAM

    Video Information: ?
    AMD Radeon HD 6630M - VRAM: 256 MB
    Cinema HD 1920 x 1200

    System Software: ?
    OS X 10.9.5 (13F34) - Uptime: 0 days 2:27:31

    Disk Information: ?
    APPLE HDD HTS727575A9E362 disk0 : (750.16 GB)
    S.M.A.R.T. Status: Verified
    EFI (disk0s1) <not mounted>: 209.7 MB
    Heart of Gold (disk0s2) / [Startup]: 749.3 GB (406.16 GB free)
    Recovery HD (disk0s3) <not mounted>: 650 MB

    USB Information: ?
    Western Digital My Book 1 TB
    S.M.A.R.T. Status: Verified
    EFI (disk1s1) <not mounted>: 209.7 MB
    Magrathea (disk1s2) /Volumes/Magrathea: 999.86 GB (674.19 GB free)
    Canon MX700 series
    harman/kardon SoundSticks
    Apple Inc. BRCM20702 Hub
    Apple Inc. Bluetooth USB Host Controller
    HP Deluxe Webcam KQ246AA HP Deluxe Webcam KQ246AA
    Apple, Inc. Keyboard Hub
    Primax Electronics Apple Optical USB Mouse
    Apple, Inc Apple Keyboard
    Apple Computer, Inc. Apple Cinema HD Display
    Apple Computer, Inc. IR Receiver

    Thunderbolt Information: ?
    Apple Inc. thunderbolt_bus

    Gatekeeper: ?
    Mac App Store and identified developers

    Kernel Extensions: ?
    [not loaded] com.intego.Family-Protector.safe-boot (10.7.5 - SDK 10.8) Support
    [loaded] net.telestream.driver.TelestreamAudio (1.1.0 - SDK 10.8) Support
    [not loaded] org.fuse4x.kext.fuse4x (0.9.2 - SDK 10.5) Support

    Startup Items: ?
    ChmodBPF: Path: /Library/StartupItems/ChmodBPF

    Launch Daemons: ?
    [loaded] com.adobe.fpsaud.plist Support
    [loaded] com.barebones.authd.plist Support
    [running] com.connecteddata.CDHelperApp.plist Support
    [loaded] com.google.keystone.daemon.plist Support
    [running] com.intego.commonservices.daemon.integod.plist Support
    [running] com.intego.commonservices.daemon.taskmanager.plist Support
    [loaded] com.intego.commonservices.icalserver.plist Support
    [failed] com.intego.commonservices.metrics.kschecker.plist Support
    [running] com.intego.Family-Protector.daemon.plist Support
    [running] com.intego.netbarrier.daemon.logger.plist Support
    [running] com.intego.netbarrier.daemon.monitor.plist Support
    [running] com.intego.netbarrier.daemon.plist Support
    [running] com.intego.netupdate.daemon.plist Support
    [running] com.intego.PersonalBackup.daemon.plist Support
    [loaded] com.intego.virusbarrier.daemon.emlparser.plist Support
    [running] com.intego.virusbarrier.daemon.logger.plist Support
    [running] com.intego.virusbarrier.daemon.plist Support
    [running] com.intego.virusbarrier.daemon.scanner.plist Support
    [running] com.intego.WashingMachine.service.plist Support
    [failed] com.micromat.TechToolProDaemon.plist Support

    Launch Agents: ?
    [loaded] com.google.keystone.agent.plist Support
    [running] com.intego.commonservices.integomenu.plist Support
    [loaded] com.intego.commonservices.taskmanager.plist Support
    [loaded] com.intego.commonservices.uninstaller.plist Support
    [running] com.intego.Family-Protector.agent.plist Support
    [loaded] com.intego.netbarrier.alert.plist Support
    [running] com.intego.netupdate.agent.plist Support
    [loaded] com.intego.personalbackup.agent.plist Support
    [loaded] com.intego.virusbarrier.alert.plist Support
    [loaded] org.fuse4x.autoupdater.plist Support

    User Launch Agents: ?
    [loaded] com.shirtpocket.backupbytime.plist Support
    [failed] ws.agile.1PasswordAgent.plist Support

    User Login Items: ?
    Dropbox
    Alfred 2
    BusyCal
    HazelHelper
    TextExpander

    Internet Plug-ins: ?
    FlashPlayer-10.6: Version: 15.0.0.152 - SDK 10.6 Support
    Flash Player: Version: 15.0.0.152 - SDK 10.6 Support
    QuickTime Plugin: Version: 7.7.3
    JavaAppletPlugin: Version: 14.8.0 - SDK 10.9 Check version
    Default Browser: Version: 537 - SDK 10.9

    Safari Extensions: ?
    Evernote Web Clipper
    1Password
    AdBlock

    Audio Plug-ins: ?
    BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9
    AirPlay: Version: 2.0 - SDK 10.9
    AppleAVBAudio: Version: 203.2 - SDK 10.9
    iSightAudio: Version: 7.7.3 - SDK 10.9

    iTunes Plug-ins: ?
    Quartz Composer Visualizer: Version: 1.4 - SDK 10.9

    3rd Party Preference Panes: ?
    Flash Player Support
    Hazel Support

    Time Machine: ?
    Time Machine not configured!

    Top Processes by CPU: ?
    3% WindowServer
    1% NETGEARGenieDaemon
    1% fontd
    0% Activity Monitor
    0% Safari

    Top Processes by Memory: ?
    369 MB com.apple.IconServicesAgent
    328 MB Safari
    229 MB mds_stores
    172 MB Mail
    164 MB com.apple.WebKit.WebContent

    Virtual Memory Information: ?
    1.26 GB Free RAM
    3.43 GB Active RAM
    2.19 GB Inactive RAM
    1.12 GB Wired RAM
    673 MB Page-ins
    0 B Page-outs

    ----------

    Looking at alternatives for Intego, I found http://www.titanium.free.fr and either http://www.sophos.com/en-us/products/free-tools/sophos-antivirus-for-mac-home-edition.aspx or http://www.clamxav.com

    Would you be willing to share your opinions and effectiveness of these? in lieu of Intego?

    Thank you
    Neil
     
  6. GGJstudios macrumors Westmere

    GGJstudios

    Joined:
    May 16, 2008
    #6
    There's nothing that indicates unusually high CPU activity on the part of any particular process. It does appear that you are running an antivirus app on your Mac, many of which can consume system resources and may slow the loading of emails and webpages as they are scanned. It is not necessary to run an antivirus app on your Mac, as long as you practice safe computing.

    Macs are not immune to malware, but no true viruses exist in the wild that can run on Mac OS X, and there never have been any since it was released over 12 years ago. The only malware in the wild that can affect Mac OS X is a handful of trojans, which can be easily avoided by practicing safe computing (see below). 3rd party antivirus apps are not necessary to keep a Mac malware-free, as long as a user practices safe computing, as described in the following link.
    Read the What security steps should I take? section of the Mac Virus/Malware FAQ for tips on practicing safe computing.
     
  7. Weaselboy Moderator

    Weaselboy

    Staff Member

    Joined:
    Jan 23, 2005
    Location:
    California
    #7
    Nothing looks off with that CPU usage.

    My concern with the Intego product is it is not just a virus scanner but a bunch of other file monitor utilities and other things all thrown together in one big utility. Look at that Etrecheck list at all the different processes that Intego package is running. My concern is one or many of them may be interfering with your OS.

    Let's try a test. Do a safe mode boot by holding the shift key at startup. That will bypass all these startup/login items and allow only the OS to run without all the utilities you have. Test it out like that and let us know if things improve. If they do, that tells us it is a startup/login item (like Intego or others) causing the issue and we can start removing things to troubleshoot.

    Do you recall if this started when you changed or updated anything like installing the Intego package or something else?

    If you would like to run an antivirus, you would be better off running one like ClamXAV (free) that you can run when you want to scan. It does not run in the background like Intego and others that may cause conflicts.

    Let us know how safe mode works out.
     

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