danielceleste

macrumors regular
Original poster
Jun 16, 2012
210
6
I'll try to keep it brief: iCloud Drive on my 13" Retina MacBook Pro running 10.11.3 won't sync. As seen in the image provided, the "pie" loading indicator has been stuck in that little sliver of a position for WEEKS. I only have about 500mb of files in there.

Screen Shot 2016-03-05 at 8.51.40 PM.png


Steps I've taken to try to correct the issue:

1. Reboot machine.

2. Turn off (uncheck) iCloud Drive in System Preferences > iCloud. Opted to delete all local files, and then re-enabled the feature. Exact same issue, with the loading indicator in the Finder sidebar stuck in the same place, except now all my files are in the cloud, stuck "Downloading...", so I can't even retrieve them now!

3. Complete step 2 with a reboot in between signing out and deleting all files and signing back in.

Any suggestions of what I can do? I really want to avoid signing out of iCloud completely and then back in because having to re-enable iCloud Photo library syncing will be a pain.

If you don't have an answer, do you think there's a way Apple could/would help?

Thanks for dealing with this! :)
 
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mixel

macrumors 68000
Jan 12, 2006
1,707
938
Leeds, UK
I have this exact issue, only just noticed your post.. I have no idea, I've been trying the exact same steps. :(
 
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jwolf6589

macrumors 68020
Dec 15, 2010
2,475
481
Colorado
I'll try to keep it brief: iCloud Drive on my 13" Retina MacBook Pro running 10.11.3 won't sync. As seen in the image provided, the "pie" loading indicator has been stuck in that little sliver of a position for WEEKS. I only have about 500mb of files in there.

View attachment 619898

Steps I've taken to try to correct the issue:

1. Reboot machine.

2. Turn off (uncheck) iCloud Drive in System Preferences > iCloud. Opted to delete all local files, and then re-enabled the feature. Exact same issue, with the loading indicator in the Finder sidebar stuck in the same place, except now all my files are in the cloud, stuck "Downloading...", so I can't even retrieve them now!

3. Complete step 2 with a reboot in between signing out and deleting all files and signing back in.

Any suggestions of what I can do? I really want to avoid signing out of iCloud completely and then back in because having to re-enable iCloud Photo library syncing will be a pain.

If you don't have an answer, do you think there's a way Apple could/would help?

Thanks for dealing with this! :)

Have you contacted Apple?
 
Comment
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