You do realize they didnt see the keynote because they were WORKING? Apple employees are as much in the dark about new products as you are.
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Pet Peeve: The Stupidit of Apple Employees
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You do realize they didnt see the keynote because they were WORKING? Apple employees are as much in the dark about new products as you are.
The format of this reply is kinda stupidit.OP, fix the freakin' thread title!!!!!!!!!!!!!!!
OP: You may one day learn that Apple is nothing more than a retail store with a "hip" flare to it. I've come across my fair share of people working in retail that know little about the product the store sells, that includes Apple.
What does knowing how to invert the screen have to do with product knowledge and being able to help customer pick out a computer?
More likely they hadn't seen the keynote yet and information hadn't been posted on the store intranet lately.
I hated waiting on customers like you.
I just want you to know OP, you can, and should change the title of this thread.
The spelling mistake in title of the thread doesn't change the fact that most of the sales personnel working in Apple stores are indeed clueless.
I've noticed that sales people at the apple store are either arrogant and ignorant, trying to talk down to the little people like me, or just have no clue about computers.
I have noticed some very helpful and knowledgeable folks at the apple store but more then often they're not too smart on the computers and macs in general.
I had one sales associate struggle to explain the difference between the 2.4 and 2.53 MBPs. He was trying to say the 2.53 GHz has more memory lanes like a highway so it can process data faster - That one got my head spinning. I was looking for hard benchmarks not some weird (and incorrect) explanation on the clock rate of a computer was
I have noticed some very helpful and knowledgeable folks at the apple store but more then often they're not too smart on the computers and macs in general.
I had one sales associate struggle to explain the difference between the 2.4 and 2.53 MBPs. He was trying to say the 2.53 GHz has more memory lanes like a highway so it can process data faster - That one got my head spinning. I was looking for hard benchmarks not some weird (and incorrect) explanation on the clock rate of a computer was
They have a mix of both. I don't think every one of Apple's employees can rattle off the specs of the new iPhone. But they will probably know enough about it by launch to teach someone how to use the features of it.
While somepeople won't have that knowledge, there are definitely a group of guys who do at the Genius Bar, at least at the store near me.
I was looking for hard benchmarks not some weird (and incorrect) explanation on the clock rate of a computer was
You expected someone to provide benchmarks on demand?
You people are unreal.
there is only probably 4 people I can tollerate at my apple store. When I went in and bought my 3G i stood next to the phone looking around for 10 minutes and i found an employee playing with the iSight on one computer i went to him and said i would like to buy an 8 gig iPhone, and he goes ok, and takes me to where I was standing and says here they are.... Pause.... I said NO I want too BUY and iPhone. Oh well I can help you with that give me a minute. and goes in the back and gets one finally. This is one of the many times they have failed to impress me I have actually called apple and complained. The thing that bugs me most is how passionate I am for apple, and i went through interviewing when they opened and got to the 3rd interview and they didnt hire me. I think i talked to much, but it makes me mad the people they hired. I actually educated one of the employees when i went in one time.
+1
Thats not something an employee would have easy access to.
Store employees are pretty much there to guide the clueless into a computer that would suit them. Not saying anyone who talks to one is clueless but its usually the people who dont know a thing about computers that need the most help and attention. Most companies gear towards training to sell solutions to those types of people.
JESUS APPLE EMPLOYEES STOP BEING SUCH A STUPIDIT!!!!!!1!ONE I'M SICK OF YOUR STUPIDIT WAYS!
but in all seriousness....you said you went to the apple store right after the announcement was made...did you ever stop to think that they were WORKING while the keynote was going on, and therefore couldn't be sitting in front of a computer following live-feeds of the events happening at that second?
i know for a fact apple employees knew nothing more than we knew before the announcement was made
but in all seriousness....you said you went to the apple store right after the announcement was made...did you ever stop to think that they were WORKING while the keynote was going on, and therefore couldn't be sitting in front of a computer following live-feeds of the events happening at that second?
i know for a fact apple employees knew nothing more than we knew before the announcement was made
A friend works at the local Apple store and he knows quite a bit about quite a bit of the stuff in there. He doesn't know everything about everything but he knows a lot more than I do. There are also the usual people who's breadth of knowledge is dubious at best. Depends on who you talk to. I wouldn't say they're geniuses, I wouldn't say they're idiots. I'd say this thread is based on a gross generalization based on a single conversation, just like racism.
And the rest of you can put away your holier-than-thou spell checkers. If it wasn't funny the first time, it's not going to be funny the 500th time. No one looks like a bigger tool than the person who, having nothing else to say, criticizes spelling. That was true 15 years ago and it's true today.
And the rest of you can put away your holier-than-thou spell checkers. If it wasn't funny the first time, it's not going to be funny the 500th time. No one looks like a bigger tool than the person who, having nothing else to say, criticizes spelling. That was true 15 years ago and it's true today.
Most people want someone that can recommend a good solution for them. And guess what? Most people could give two hoots about benchmarks, how to invert a screen black, bus speeds and the chip's code name.
As long as the employee can find out your wants and needs and recommend a solution that fits for you, I don't see what the issue is.
Apple heads were by far the worst people I had to wait on when I worked at the store.
As long as the employee can find out your wants and needs and recommend a solution that fits for you, I don't see what the issue is.
Apple heads were by far the worst people I had to wait on when I worked at the store.
I was in an Apple store last night looking for a gift voucher for my friends who are getting married, and had a random experience with an employee there. I asked him if they did gift vouchers and he said "yes ... oh look, there's the new transformers trailer on over there, do you like transformers?" ... i gave him somewhat of a blank look as he stared at me clearly seeking an answer, to which I asked him again "do you do gift vouchers?" ... and he said "oh, yes, would you like one?" which earned him the sarcastic reply of "excellent, that's the answer to the question i asked you"
I used to work in retail, so I appreciate having some banter with customers, but ignoring the customers question is a no-no in my book. I would understand if I was in looking at a computer and needed help deciding what to buy, but when I know what I want and clearly state that, no extreme side-tracking is required!!
I've become less and less accomodating of that store ever since i walked in with my macbook, and a work order provided by them, just to leave it in to get a new keyboard/trackpad/rest on it. They'd phoned me to tell me they had the part, and i was left standing for over 40 minutes while they were trying to convince me that i needed to book a genius bar appointment to diagnose the problem.
Eventually I got to speak to a genius who was as bewildered as I was, 'cos all they needed to do was take the laptop and get me to sign a bit of paper - 2 minute job!
Oh dear, all my rage has come to the surface again ... bad times
I used to work in retail, so I appreciate having some banter with customers, but ignoring the customers question is a no-no in my book. I would understand if I was in looking at a computer and needed help deciding what to buy, but when I know what I want and clearly state that, no extreme side-tracking is required!!
I've become less and less accomodating of that store ever since i walked in with my macbook, and a work order provided by them, just to leave it in to get a new keyboard/trackpad/rest on it. They'd phoned me to tell me they had the part, and i was left standing for over 40 minutes while they were trying to convince me that i needed to book a genius bar appointment to diagnose the problem.
Eventually I got to speak to a genius who was as bewildered as I was, 'cos all they needed to do was take the laptop and get me to sign a bit of paper - 2 minute job!
Oh dear, all my rage has come to the surface again ... bad times
I dont think that is quite so fair, I think they try and push energy into the shops, IT knowledgable or not plus if it was full of IT geeks like us (most of us are miserable bast*rds admit it) it wouldnt be that good to visit. There are some sh*te employees but I would say 80% you couldnt go wrong with.
the apple store closest to where i live in holyoke, has a general mix of smarts and... well stupid people. my first gen phone kept having problems, and i brought it in countless times to get the same answer, "its all in your head. nothings wrong. we've run diagnostics, looked in the phonejack. nothings wrong" luckily, the last time i went to the store, i ran into the manager, who i'm friends with- known him for many years- just turns it on and looks at it for a few minutes before he tells me he's had the same problems, and if it doesnt stop after a hard-reset, to bring it in and he'll make sure it's replaced. no questions asked.
the funniest part: when i was talking to him, the genius who looked at my phone looked scared ********, cause he messed up
the funniest part: when i was talking to him, the genius who looked at my phone looked scared ********, cause he messed up
Last week while making a headphone purchase, I asked an employee about the prospect of a new iPhone. He said apple literally didn't tell them anything in advance, much less any training in advance of a product. Who knows, some are idiots I'm sure.
If it was "right after the annoucement", then Apple hadn't sent the keynote summary to the employees yet. (And believe it or not, unlike you, Apple employees in the store aren't all allowed to gather around a Mac reading someone's liveblog of the event). So it actually may take a day (horror!) after an announcement before all employees are brought up-to-date.
IMO, this is one of the biggest reason Apple isn't able to staff its stores entirely with Mac enthusiasts.
The employees that know Macs inside-and-out are the most likely to burn out and quit because 90% of what walks through the doors are people with zero Mac experience.
So instead of being able to use their advanced Mac knowledge on a regular basis, they end up spending most of their day going over the basics of OS X and iLife. And by basics, I mean explaining the glass trackpad, showing off Dashboard, and how iLife is integrated into the OS.
It's mind-numbingly tedious.
Anyhow, if you've ever wondered why not everyone at the Apple Store knows as much of you, that's one of the huge reasons why.
Not only do they literally not tell them anything in advance, employees that do read about the rumors (on their off time) can get into some serious trouble for repeating anything non-official to a customer. If it's not a product announced on apple.com, it's not open for discussion.
Yet another thing that makes it less exciting for a true Mac enthusiast to work there.
....
they have to go to Apple's mind control centers so that they can install all the information into their brain. They wouldnt know the day after announcement...You could probably go up to an employee now and ask and they could answer
they have to go to Apple's mind control centers so that they can install all the information into their brain. They wouldnt know the day after announcement...You could probably go up to an employee now and ask and they could answer
If you want to know detailed benchmarks and specs, look it up online. Apple Store employees aren't there to know that stuff, they're there to tell people that yes, Macs can open Word documents and go on facebook. If you want to have a technical discussion, go to a Mac reseller, they'll know their stuff. Apple Stores are set up to switch PC users.