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HomeKit Philips Hue adore woes

N

Nosoforos

macrumors member
Original poster
Jan 17, 2008
53
5
hi everyone,

After solving my previous HomeKit problems, I’m running in another problem... I just added a hue adore bathroom light to my setup. This light comes with a dimmer remote. This means you can’t just add it to your hue hub, you need to add it a bit differently. So far so good. But even though I did as instructed and tried adding the light by adding the remote first and then letting the app search for the light, it never finds it.

Anyone experience with this problem and/or solutions?
 
Problem is I have no idea where this number is... all other hue lights have a serial on them. Not so with this light. I’m afraid I threw something away where it was mentioned (then again it would be pretty strange if it were only mentioned on a disposable item).
 
I’m sorry but I can’t help you further then.

Perhaps reach out to Philips Hue support to see if they can help. Are you sure though that the HomeKit number isn’t on the light (you may have to take it down)?
 
StumpyBloke said:
I’m sorry but I can’t help you further then.

Perhaps reach out to Philips Hue support to see if they can help. Are you sure though that the HomeKit number isn’t on the light (you may have to take it down)?
Click to expand...
The lights don't have HomeKit codes on them. Only the Hue Hub does.

It doesn't matter which order you add the bulb or remote. The app will see them as 2 separate items. Try bringing the bulb closer to the hub. Could be a distance issue. If that doesn't work and there really is no serial number then call hue support. They are really good. They've replaced 2 of my bulbs so far under warranty with no hassle at all.
 
The bulbs themselves are not HomeKit devices, only through the hub. So while they do have serials, it’s not possible to add them to the home app directly as far as I know.

I’m going to contact support. Thanks for all the input!
 
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Just wanted to let you know that I finally found the serial of the device. It was NOT on the outside, NOT on a sticker on the manual and NOT located where it should have been according to the manual. Instead, it was located in another spot which was easy to overlook. Not the best experience with regards to user friendliness this specific light, but I’m glad it worked out. I find it quite baffling that the manual only mentions there is a hidden serial on the very last page, when one presumably has already attached the light to a wall, making it very cumbersome to still find the serial (especially when it’s not where it should be). Well, maybe my experience can save someone else from this frustration :D
 
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I am having the exact same problem, with a Hue Adore mirror. I cannot figure out where the serial number is located. I even took down the lamp to check on the back, which truly would be an idiotic place to put it. Where did you find it on your lamp in the end?
 
I don’t have that light, but I have just installed 2 hue bathroom lights in my house yesterday and I also couldn’t see the serial number to start with.....on my lights they were on one of the instruction sheets/booklets in the box, on the front page in rather small writing that could easily be overlooked.
 
I think i have adore if it´s just a oval lamp wall mounted over a mirror typically.
It has ahomekit cccode displayed backside in one corner, unfortunately you have to take it down to find it
 
I read this thread but I didn’t understand where exactly the serial number is?

Can you confirm exactly where it is please? I have a Hue bathroom mirror light Adore, and I’m having trouble adding it as a device and cannot find the serial number anywhere.
 
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