Philips hue good sign or bad?

[Zxxv]

^ especially when the power cycles more than once!!!!!!

Also could do with separate Geo Fencing for day and night. When I leave in the day I want all my lights to go off. When I leave at night I only wants certain lights to go off and others to switch on.

It can't be hard can it.

 

[SteveJobs2.0]

I want the ability to remove old bulbs from the system without restring everything to factory settings.

 

[Zxxv]

Heres what I think is going to happen.

Hue will release a new bulb with wifi built into the bulb. You will be able to control bulbs locally over wifi via an app but if you want to control them away from home you will need an apple tv.

Shorty after they will abandon bridge support and all those who were lied to will be angry but the new customer base will make up for the loss.

 

[savagewatts]

I want the ability to remove old bulbs from the system without restring everything to factory settings.

Yes to this.

 

[Zxxv]

Don't install update. Crashes on my iPhone 6. Can't control anything now. Widgets don't work either.

Deleting and reinstalling app means timers/alarms are no longer editable because it thinks they were created on another device. This really is a school boy blunder.

 

[thadoggfather]

Don't install update. Crashes on my iPhone 6. Can't control anything now. Widgets don't work either.

Dang that's crazy. This is why I'm apprehensive of app updates in general. If it ain't broke, don't touch hue!

 

[Zxxv]

Dang that's crazy. This is why I'm apprehensive of app updates in general. If it ain't broke, don't touch hue!

App just crashes trying to open.

l have to turn auto app update off because of hue else the app will update over night.

Its a bit of a mess. Wish I could code myself an app todo what I want as they don't seem to share the same vision of use of these bulbs. I think they use them as all year fairy lights and not as a smart home automation system.

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Twitter is showing its not just me. So thousands of home round the world have been screwed up. Someone needs to be fired.

 

[PinkyMacGodess]

And the stupid bug that puts ALL lights on full brightness after a power cut. Damn blinding me at stupid o'clock # #

You mean after the power comes back on, the lights automatically come on full power? That would be enough, as if the price wasn't already, to stop me from buying them now. Yikes!

 

[Zxxv]

You mean after the power comes back on, the lights automatically come on full power? That would be enough, as if the price wasn't already, to stop me from buying them now. Yikes!

Yea and when it happens three times in a row in the early hours it's horrific. They hue have no clue what they are doing. They lack leadership.

Also if you were away and this happens your whole home would be lit up bright like a Christmas tree waiting for your timers to come on later.

Yep hue need direction and leadership.

And now my app just updated before I could turn off auto updates not that I really want to turn off auto updates just because hue can't get it right. So now I can't control my lights at all.

Well done hue. Fire some one please. And pay someone to direct your team.

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More tweets coming in via Twitter. What a balls up.

 

[Zxxv]

This is terrible. Imagine if this was controlling more off our homes. Or our security like drones haha oh ****

 

[crashoverride77]

Don't install 1.7.1, it will crash on launch. It's crazy that hue has been on the market for 1.5 years and it still feels like it's a beta. Every other update they mess something up.

1) geofencing broke with an update till it was fixed
2) alarms broke with another update till it was fixed
3) geofence broke again with an update till it was fixed
4) lag was introduced with an update till it was fixed recently
5) app crashes with the last update
6) Duplicate scenes (if scene sharing is turned) every time you install the app on a new device and you cannot remove old devices or duplicate scenes if the old device is no longer running the hue app.

This is the hue update experience so far

 

[Zxxv]

Don't install 1.7.1, it will crash on launch. It's crazy that hue has been on the market for 1.5 years and it still feels like it's a beta. Every other update they mess something up.

1) geofencing broke with an update till it was fixed
2) alarms broke with another update till it was fixed
3) geofence broke again with an update till it was fixed
4) lag was introduced with an update till it was fixed recently
5) app crashes with the last update
6) Duplicate scenes (if scene sharing is turned) every time you install the app on a new device and you cannot remove old devices or duplicate scenes if the old device is no longer running the hue app.

This is the hue update experience so far

They've removed it from App Store so no worries if that. And agree hue are very amateurish. They should release a wall switch that is just an always powered toggle on/off and have the bulbs remember last state so the wall switch works like the on/off widget

 

[PinkyMacGodess]

Yea and when it happens three times in a row in the early hours it's horrific. They hue have no clue what they are doing. They lack leadership.

Also if you were away and this happens your whole home would be lit up bright like a Christmas tree waiting for your timers to come on later.

Yep hue need direction and leadership.

Ford, that sounds awful! Catastrophic actually. For people that have a hard time sleeping, I can see this 'feature' being a bugger. I keep seeing the 'kits' in the local HomeDespot, and caught the spouse looking at them. Yeah, $200 for a 'starter kit', apparently to see if you are that gullible, and it doesn't work worth a dead dingo's kidney*. Yeah, sign me up! NOT!

In this day-and-age, having ill thought out tech isn't comical, it's tragic...

Yet I like their LED bulbs. Sad...

* - Tragically not reliable, or workable.

 

[Zxxv]

Ford, that sounds awful! Catastrophic actually. For people that have a hard time sleeping, I can see this 'feature' being a bugger. I keep seeing the 'kits' in the local HomeDespot, and caught the spouse looking at them. Yeah, $200 for a 'starter kit', apparently to see if you are that gullible, and it doesn't work worth a dead dingo's kidney*. Yeah, sign me up! NOT!

In this day-and-age, having ill thought out tech isn't comical, it's tragic...

Yet I like their LED bulbs. Sad...

* - Tragically not reliable, or workable.

Only way to really fix the user experience would be to give the product to apple and say fix this for us please. Why? Cause hue have had years to sort it and they haven't been able to.

 

[burritolove]

so my wife and my iphones updated the hue app and now they crash upon opening. any way to downgrade? i tried reinstalling, rebooting, etc. still the same ****.

 

[Zxxv]

so my wife and my iphones updated the hue app and now they crash upon opening. any way to downgrade? i tried reinstalling, rebooting, etc. still the same ****.

You have to wait now. Last night you could have deleted the app and re install. That would download the old version. Then you'd have to turn off auto update or if lucky the bad update would have been pulled meaning your iPhone would not auto update to the latest.

At this time you just have to wait for hue updated app to hit the App Store.

Or if you have old app on computer in iTunes delete off iphone and install that one.

 

[PinkyMacGodess]

Only way to really fix the user experience would be to give the product to apple and say fix this for us please. Why? Cause hue have had years to sort it and they haven't been able to.

Well, I can sort of, almost, if I try really hard, understand the 'full blast after power failure' feature, but coming on at top illumination would be too much to make this a 'valued feature'.

One thing that I've admired about Apple is their ability to stay somewhat detached from the ecosystem their products create. I know people might argue that point, and many would get down right angry at it, but they really have done a good job.

Other corporations would have added the features to their own products and killed the business model of so many that help their products, but Apple hasn't (to my knowledge) done that.

I'd think a large part of that has been that they specifically do not want to get involved in support someone else's junk.

Phillips made this bed. They have to lay down in it.

I'll save my money for something that works better...

 

[Zxxv]

Well, I can sort of, almost, if I try really hard, understand the 'full blast after power failure' feature, but coming on at top illumination would be too much to make this a 'valued feature'.

One thing that I've admired about Apple is their ability to stay somewhat detached from the ecosystem their products create. I know people might argue that point, and many would get down right angry at it, but they really have done a good job.

Other corporations would have added the features to their own products and killed the business model of so many that help their products, but Apple hasn't (to my knowledge) done that.

I'd think a large part of that has been that they specifically do not want to get involved in support someone else's junk.

Phillips made this bed. They have to lay down in it.

I'll save my money for something that works better...

I can't. Say you have your bedroom kitted out with 8 bulbs to give a real nice feel with multi colours. Your power goes at 3am, come back 5 minutes later, 10 minutes later it goes again, then its back, half hour later it goes again., each time your room is blasted with bright white light at full beam from 8 bulbs.

Are you happy?

and say you are away and you have your home kitted out with bulbs to give the illusion you are way, they run on timers. The above scenario happens again. This time your house is lit up all night every room on full beam until the timers kick in for the day.

How impressed are you?

why haven't these questions been asked at philips hue and if they have why have they been ignored?

and does anyone at hue actually use the product other than as an all year round glorified chritsmas tree?

questions questions that should have been asked.

 

[crashoverride77]

They've removed it from App Store so no worries if that. And agree hue are very amateurish. They should release a wall switch that is just an always powered toggle on/off and have the bulbs remember last state so the wall switch works like the on/off widget

They just released the update but since the app is no longer in the App Store I cannot update. Their software quality control is pretty meh for a very expensive but kickass product

 

[Zxxv]

They just released the update but since the app is no longer in the App Store I cannot update. Their software quality control is pretty meh for a very expensive but kickass product

Got same problem. Lucky this isn't a defence net with drones flying in the Sky and robot police huh haha

 

[crashoverride77]

Ford, that sounds awful! Catastrophic actually. For people that have a hard time sleeping, I can see this 'feature' being a bugger. I keep seeing the 'kits' in the local HomeDespot, and caught the spouse looking at them. Yeah, $200 for a 'starter kit', apparently to see if you are that gullible, and it doesn't work worth a dead dingo's kidney*. Yeah, sign me up! NOT!

In this day-and-age, having ill thought out tech isn't comical, it's tragic...

Yet I like their LED bulbs. Sad...

* - Tragically not reliable, or workable.

The actual lamps and tech to control them is very reliable or workable. It just seems that Hue's software and quality control department are so very inconsistent because they always break something every other update. Literally the app works great for 2 months but than something breaks for 1 month due to a new update, rinse and repeat. This is the chaos that is the Philips hue software team, been like this for a year now.

 

[crashoverride77]

Got same problem. Lucky this isn't a defence net with drones flying in the Sky and robot police huh haha

LOL
It is still a 180£ (270$) product tho from one of the biggest lightening and electronic company in the world so you expect them to not f up every 2 months due to an update. Same happened a couple of months ago when an update messed up geofencing AGAIN. It wasn't working for at least 3-4 weeks and it took me like 2 weeks to realise my lamps didn't turn off when I left my place

 

[Zxxv]

LOL
It is still a 180£ (270$) product tho from one of the biggest lightening and electronic company in the world so you expect them to not f up every 2 months due to an update. Same happened a couple of months ago when an update messed up geofencing AGAIN. It wasn't working for at least 3-4 weeks and it took me like 2 weeks to realise my lamps didn't turn off when I left my place

I share your pain. My lights wouldnt come on when I came home. Amount of times i swore stood at my door fumbling for the key hole in the dark cause the door light was off.

 

[crashoverride77]

I share your pain. My lights wouldnt come on when I came home. Amount of times i swore stood at my door fumbling for the key hole in the dark cause the door light was off.

Hahah its the Philips hue way.

 

[PinkyMacGodess]

I can't. Say you have your bedroom kitted out with 8 bulbs to give a real nice feel with multi colours. Your power goes at 3am, come back 5 minutes later, 10 minutes later it goes again, then its back, half hour later it goes again., each time your room is blasted with bright white light at full beam from 8 bulbs.

Are you happy?

and say you are away and you have your home kitted out with bulbs to give the illusion you are way, they run on timers. The above scenario happens again. This time your house is lit up all night every room on full beam until the timers kick in for the day.

How impressed are you?

why haven't these questions been asked at philips hue and if they have why have they been ignored?

and does anyone at hue actually use the product other than as an all year round glorified chritsmas tree?

questions questions that should have been asked.

Well, assuming that people are running around after the power goes out, having it somehow let you know that the power is back on is good.

However, I think what is happening is that they must use a relay that is normally closed, and when when energized, opens. As long as power is there, the other circuitry can control the relay, and it works fine. Yank power, and the relay snaps closed. Now drop some power, and, you get the booming voice from the heavens "LET THERE BE LIGHT!"

If I'm right, there wouldn't necessarily be an easy way to fix it... Phillips *could* argue that it's a 'safety feature'. Like did you know that it it's against electric code to have the lighting and the outlets in a room on the same circuit? You would hate to trip the breaker and have the lights go out too...

Next response...

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The actual lamps and tech to control them is very reliable or workable. It just seems that Hue's software and quality control department are so very inconsistent because they always break something every other update. Literally the app works great for 2 months but than something breaks for 1 month due to a new update, rinse and repeat. This is the chaos that is the Philips hue software team, been like this for a year now.

It does seem that the carping about the software is spot on.

I damn good product can be ruined by crappy software. I wonder if the people that write the software even work with the team that did the hardware.

Maybe they will get it right, but what I think is that they are flooding the market with these 'starter kits' and trying to cash in on the sales. That might make them rather tone deaf on fixing any issues. They can say 'It must be OK. Look at how many units we are selling'...