Yeah, that’s very odd. Where about a did you purchase them? Did any of the places you buy from have a return policy etc? (If they are still in return period… some department stores offer policy’s up to 2 years on electronics without having to go direct to manufacturer)It's a mix of many things, the hub, the apple integration, the hardware failing, maybe products of different generations recognized as the same (I had two lamps for behind the TV, one died, and when I replaced it it didn't act the same as the previous one, so I bought a second and move the last original one in another room as a solo lamp. Yet they're all the same model, but the colors are not the same. Go figure).
Anyways, trying to get an answer on their support page will only get you generic answers ("check if the cable is plugged..." come on).
Maybe it's different elsewhere, but in Europe it's close to nonexistent.
Yep, same exact story here! Could I get a similar experience with a cheaper less known product? Perhaps, but why change what works. My whole house is Hue, and it's been flawless. I'm not going to risk potential problems with another brand especially if it takes a lot of time to troubleshoot/setup, I value my time!It's a mix of many things, the hub, the apple integration, the hardware failing, maybe products of different generations recognized as the same (I had two lamps for behind the TV, one died, and when I replaced it it didn't act the same as the previous one, so I bought a second and move the last original one in another room as a solo lamp. Yet they're all the same model, but the colors are not the same. Go figure).
Anyways, trying to get an answer on their support page will only get you generic answers ("check if the cable is plugged..." come on).
Maybe it's different elsewhere, but in Europe it's close to nonexistent.
I own some and still agree. It’s built on a fundamentally flawed hub radio signal, which isn’t in the same league of reliability as Lutron Caseta. Drives me insane at times.Why after maaaaany years this stuff is still expensive and kind of unjustified to what they do?![]()
I wouldn't mind the overpriced part if they were high quality. Out of about a dozen Hue lightbulbs in my house, 5 of them failed, all conveniently right after their 2-year warranty period.Overpriced toys.
The nice thing about the Lutron stuff is that you can just use it as a switch. Guests don't have to do anything. They just hit the switch as they would a "dumb" one.I own some and still agree. It’s built on a fundamentally flawed hub radio signal, which isn’t in the same league of reliability as Lutron Caseta. Drives me insane at times.
Yes Lutron just works, period, the end. I have the Caseta dimmers all round the house and have no complaints. Not cheap, but if I’m spending that kind of money it just need to work each and every time. Nothing drives me more crazy than in my bedroom. The Hue hub is maybe 12 feet from the Hue light bulbs in the ceiling and it still fails at times to turn all three light bulbs off/on etc when I use either the app or the Hue/Aurora wall dial. Looks awesome when 2 out of 3 bulbs in the same fixture are doing something different from the third bulb. Maddening.The nice thing about the Lutron stuff is that you can just use it as a switch. Guests don't have to do anything. They just hit the switch as they would a "dumb" one.
However, if you think Hue is expensive, the price of the Lutron smart dimmers is eye watering.
New stuff looks cool but if I was going to pay £200 for a camera I would go for UniFi not Philips. The current issues I have with hue and HomeKit really put me off hue. Unfortunately I have over 40 bulbs
I have over 50 Hue lights and the hub (as well as a Hubitat) and have never had a single one of these problems. They have worked simply and reliably. I don't do much on any given day to have the lighting the way we need it, when we need it, other than saying "good morning" and "good night". Sunset time does the rest.That's not the point.
> The premium I paid for with Philips is not justified. I have a few lamps that have lost one or more colors turning them useless or basically just dumb lamps. They only lasted 2 years, just days after the warranty expired.
> Controllers that you still need for normal visiting keep getting disconnected until you smash them a hundred times to recharge them.
> Automation gets broken as soon as there's an update. Either it's in Apple's Home app that suddenly wants me to buy a new Apple TV, syncing issues that break the settings, Shortcuts that changed the way they work, and don't even get me started with other hubs like Alexa creating a bazillion duplicates and not recognizing the right one.
Meanwhile, a cheap knockoff brand does the exact same with a fifth of the price. It doesn't work better, nor does it look more stylish. But at least you feel less frustrated when it breaks since it didn't cost that much to begin with.
The whole goal of home automation is to make everything work together, and in the simplest of ways since the competition is the dumb switch we've had for decades if not more. If you want to beat the convenience of just pressing a button it HAS to work simply and reliably.
The TV remote won because it allowed you to operate your TV in the same way as before, but from the couch. A net advantage. Smart home still makes you work way more than it should, and at a premium that is not worth it unless you're a gadget freak or an influencer paid to have them in the background.
These have been around for a couple years now, I believe, or did you mean some other type of string lights?I'm still waiting on Hue string outdoor lights. Surprised they haven't made them yet.
So many things can factor into this. Proximity to other residences and their signals and/or other wireless devices in your own place. Hue has been by far the least reliable of all the home automation devices, - for me.I have over 50 Hue lights and the hub (as well as a Hubitat) and have never had a single one of these problems. They have worked simply and reliably. I don't do much on any given day to have the lighting the way we need it, when we need it, other than saying "good morning" and "good night". Sunset time does the rest.
I switched the HomePod to use Matter to operate the Hue lights. What a mistake. HomePod and Siri are complete garbage when controlling the Hue lights now. I have to use the Hue app to get any reliability. But, hey, maybe in the new iOS update we will get some new emoji! Priorities.I have no problem with Hue whatsoever. It’s the HomePod/Siri that’s the weak link!
I've been fairly loyal to Hue for some time but I'm ditching them now because of this. The reasons they give for requiring an account (firmware updates! security!) are things we already have without accounts. Which means this is about data collection and eff that, just for my lights. And I let them know that, not that the care about one dude.Philips Hue (which is no longer owned by Philips and is only using the name..) will soon require you to create an account to keep using Hue.
So you will need to create an online Hue account to control devices in your home. I cannot for the life of me see how that is not going to go wrong. Not at all. Signify (the actual owners of Philips lighting and Hue) need to make choice between selling lamps or selling data.
Sorry, but as you can read in the wikipedia article it has been spun off; sold off....
PS for @droplink ⬆️
Signify is just the updated name of Philips Lighting. They are still Philips and it's a Dutch company based in Eindhoven.
Privacy is, to date, not a concern as I'm concerned. European businesses have to take privacy issues very seriously.
...Signify N.V. - Wikipedia
en.wikipedia.org
Not like those. The outdoor lights with the large shock resistant plastic housing. Something like this:These have been around for a couple years now, I believe, or did you mean some other type of string lights?
String lights | Philips Hue US (philips-hue.com)