Philips lights no response

[Bazooka-joe]

So since updating to iOS, 16.1 on my iPhone and iPad, my Philips lights no longer work.
Home app displays “No response” for every light.
I’ve reset the Philips bridge and and the Hue software and disconnected HomeKit from the Hue App and reconnected successfully and I can see the lights via HomeKit within the hue app. My cameras work in the Home app. I have reset my HomePods and my Apple TV. The lights work fine with Alexa and they work fine via the Phillips hue app but the Home app and/or Siri cannot activate my lights connected to the Phillips hue. Any ideas or is this a known bug?

 

[chabig]

I'm running a Hue system with no problem, so if there is a bug it probably has something to do with your specifics. You did everything I can think of that might have to do with the lights. Have you tried rebooting your iPhone?

 

[Bazooka-joe]

I'm running a Hue system with no problem, so if there is a bug it probably has something to do with your specifics. You did everything I can think of that might have to do with the lights. Have you tried rebooting your iPhone?

Yes I’ve rebooted my phone and my iPad and I’ve also power cycled all the lights

 

[chabig]

I'd really like to help, especially because my stuff works fine. Your problem is a puzzle.

There was a lot of information packed into your first post. Let's think things through one at a time...

1) You said you reset the Hue hub and the Hue software. Does that mean you pulled the power adapter and plugged it back in, or did you really reset it and set it all up from scratch again?

 

[Bazooka-joe]

I'd really like to help, especially because my stuff works fine. Your problem is a puzzle.

There was a lot of information packed into your first post. Let's think things through one at a time...

1) You said you reset the Hue hub and the Hue software. Does that mean you pulled the power adapter and plugged it back in, or did you really reset it and set it all up from scratch again?

Yes, I disconnected the hue hub for 10 seconds, and I also reinitialised the Hue app by selecting reset. Then I disconnected HomeKit within the Hue app and reconnected and is connected fine. I then resynced to HomeKit successfully

 

[chabig]

I also reinitialised the Hue app by selecting reset.

I think Siri & HomeKit integration is off by default. Did you remember to go into Hue app settings > Voice assistants and reconfigure Siri & HomeKit?

 

[Bazooka-joe]

I think Siri & HomeKit integration is off by default. Did you remember to go into Hue app settings > Voice assistants and reconfigure Siri & HomeKit?

Yes, I checked all that but I’ve just found what the issue was. The problem is me lol
What I did yesterday was switch my Apple TV, which is acting as the HomeKit hub from wireless to Ethernet.
I have disconnected it from ethernet so that it went back to wireless and everything fired into life. I then reconnected to ethernet and the lights stopped responding again.
So what I did was a reset of Apple TV, and now everything is working, even when connected to ethernet..
So problem solved. Many thanks for your help. That’s really appreciated.

 

[chabig]

So when you took the AppleTV off your wireless network, it lost communication with the Hue Hub? Is your network setup such that wired and wireless devices in your home are on separate networks and don't see each other? I am glad you found the problem, and am only asking this question so that readers of this thread in the future will have a clear understanding of what happened.

 

[Bazooka-joe]

So when you took the AppleTV off your wireless network, it lost communication with the Hue Hub? Is your network setup such that wired and wireless devices in your home are on separate networks and don't see each other? I am glad you found the problem, and am only asking this question so that readers of this thread in the future will have a clear understanding of what happened.

Well, it didn’t suggest that it had lost of communication with the Hue app because I was able to reconnect when I reset it. it just seemed to lose connection with the lights. The Driveway Camera was still working fine.
I only have one network and most of it is wireless but I decided to connect the Apple TV to ethernet to reduce the impact on devices in the home connected to Sufi.
so to be absolutely certain, I think it’s advisable for any reason as of this thread that is switching between ethernet and wireless and Apple TV to remember to do a reset of Apple TV

 

[chabig]

Good advice. Thanks for sharing.