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Phone and watch won't synch
- Thread starter judyg951
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ElBarto79
macrumors newbie
Are you running the beta? I noticed the other day that my Calendar events aren't syncing to my watch running WatchOS 26.2 beta; I'm just holding out to see what happens with this week's updated beta/RC.
Edit: Have you tried resetting sync data on the watch?
I am not running the beta. It will work after I rest it for a day, but then I have to reset it again the next day. I am very frustrated and don't know what to do. I did take the watch and phone to Apple who ran diagnostics on both and told me they were running fine. Would need to send the watch in.
jz0309
macrumors P6
What watch model? What iPhone model? Which exact OS versions?
What are the symptoms?
Does the watch still show up as "connected" in BT settings on the phone?
Is the watch connected to WiFi when it happens?
jz0309
macrumors P6
What watch model? The watch is a 10. What iPhone model? 16 premix Which exact OS versions? Both the watch and phone have the latest update.
What are the symptoms? The activity rings are grayed out on the phone. It doesn't show an activity on the phone, but it's shown on the watch.
Does the watch still show up as "connected" in BT settings on the phone? I have not checked.
Is the watch connected to WiFi when it happens? Yes.
Does the watch show up in the Find my app?
While it is working/sync'ing, Turn BT off on the phone, do some activity so the watch adds calories or minutes, then check the Activity app on the phone and see if it sync'd, might take a few min
Turn BT back on and turn wifi off, so the same as above
When it is not working, eg the activity rings gray's out, check whether watch is connected to BT on the phone, check if it is connected to wifi, check whether it is visible in find My
is the watch GPS only, and if not, do you have a cellular plan on it?
Do you have any connectivity issues on your iPhone? lost signal etc
Did the Apple Store tell you why they only want to send the watch in? I can't tell whether the issue is on the watch or on the phone side, and there diagnostic doesn't really test connectivity between iPhone and AW for all I know, they just check if any error have been reported on the logic board(s).
And I do not recall having this kind of problem reported here by a member, and certainly not recently, though I might have missed it of course
What are the symptoms? The activity rings are grayed out on the phone. It doesn't show an activity on the phone, but it's shown on the watch.
Does the watch still show up as "connected" in BT settings on the phone? I have not checked.
Is the watch connected to WiFi when it happens? Yes.
Does the watch show up in the Find my app?
While it is working/sync'ing, Turn BT off on the phone, do some activity so the watch adds calories or minutes, then check the Activity app on the phone and see if it sync'd, might take a few min
Turn BT back on and turn wifi off, so the same as above
When it is not working, eg the activity rings gray's out, check whether watch is connected to BT on the phone, check if it is connected to wifi, check whether it is visible in find My
is the watch GPS only, and if not, do you have a cellular plan on it?
Do you have any connectivity issues on your iPhone? lost signal etc
Did the Apple Store tell you why they only want to send the watch in? I can't tell whether the issue is on the watch or on the phone side, and there diagnostic doesn't really test connectivity between iPhone and AW for all I know, they just check if any error have been reported on the logic board(s).
And I do not recall having this kind of problem reported here by a member, and certainly not recently, though I might have missed it of course
If the activity rings are grayed out without even a zero count next to them it doesnt have data, lets just conver everything.
Verify bluetooth and wifi are turned on with both devices and they are connected via Bluetooth.
Make sure your devices are not in low power mode.
In the iPhone settings goto Settings>Your Name at the top>iCloud>See all (next to Seed to iCloud)>Health, make sure 'Sync this iPhone' is toggled on.
In iPhone settings goto Settings>Apps>Fitness make sure Live Activities is toggled on
In iPhone settings goto Settings>Privacy & Security>Motion & Fitness make sure the main toggle and health app toggle is turned on.
On the iPhone goto the Watch app. Settings>Privacy make sure Fitness Tracking is toggled on.
On the iPhone goto the Watch app. Settings>Passcode and make sure Wrist Detection is turned on
On the iPhone goto Settings>Privacy & Security>Location Services>System Services and make sure Motion Calibration & Distance is turned on
Goto the Fitness app, tap your picture or initials in the upper right, tap Health Details and make sure everything there is as accurate as possible.
Goto the Health app, find and tap "Steps" under Activities, scroll down to Data Sources & Access. Make sure your current Apple Watch is above your iPhone on the list. If it's not there is an Edit in the upper right you and use to rearrange them (you might have a lot there if you been reseting daily).
A newly paired device will be won't be calibrated for you, this is generally something that happens overtime but if your reseting and pairing the device daily it won't be. Apple has a method to speed the process up.....
https://support.apple.com/en-us/105048
Jackbequickly
Suspended
When something is going on, unexpected, on you phone or watch, a reboot is the first thing to try. Even after software update, a reboot fixes problems.