Phone Blocked by creepy ex

[Andrew83Ga]

I'm writing on behalf of my sister in law who lives in Spain. I gifted her my old iPhone 5 after I got my 6, and she's been using it with no problems. Recently she's had some problems with an ex-boyfriend, who unbeknownst to her has been tracking her location recently and just yesterday erased and blocked her phone just to be jerk. Obviously he had access to her Apple ID and password.

What can she do? I advised her to go to iTunes on a computer, and change her password (and all other passwords he may have) and try to remedy the situation from there. She says that her SIM card is also blocked, but only on the iPhone, and not on other phones like her sister's for example. I kind doubt that she has any backups made or if she did, he deleted them.

What can she do? She could go to an Apple store, but how would they know that she's not a thief herself? I doubt I can find my old receipt.

Any suggestions?? Sorry, I'm sure it's a little hard to follow, but poor girl...pisses me off.

Thanks in advance!

 

[Applejuiced]

If she don't have the apple ID and password or if the ex won't release it there's nothing that can be done.
Apple will not do anything with an icloud locked device.

 

[Andrew83Ga]

thanks for the reply.

She does have her Apple ID and password...I was just suggesting to her that she login on a device and change her password.

How can she unblock her phone is the main question I guess. She certainly knows her Apple ID and password. Why her SIM is suddenly blocked Im not sure and maybe someone can enlighten me. Im good with tech stuff overall, but iCloud and this problem is a little about my cognitive level.

Thanks again for your reply and any future replies

 

[KUguardgrl13]

If she knows her Apple ID and password she should be able to go on iCloud.com on a computer and unlock it unless he changed her password. If he changed it, she may be able to recover it with her email. Good luck!

She should also consider going to the Spanish authorities about a restraining order if he's also in Spain and they have such a thing over there.

 

[Applejuiced]

If she knows her Apple ID and password she should be able to go on iCloud.com on a computer and unlock it unless he changed her password. If he changed it, she may be able to recover it with her email. Good luck!

Exactly.
Login to icloud.com and she can remove the icloud lock
Status. Or reset the password if she can't login but has access to the email
Associated with that Apple id.

 

[Andrew83Ga]

many thanks. I'll post how it goes.

Thanks for the help.

 

[I7guy]

If she knows her Apple ID, turn on two factor authentication. Also make sure find my friends tracking is off. Put a restrictions password on also and out a non simple login password on.

 

[iamMacPerson]

What screen is the phone sitting at? If its at the setup, I'd do what everyone else has said and change the Apple ID password first. From there, try setting the phone back up and if she gets to the Activation Lock screen, make sure to enter in the new password.

If the SIM is blocked, she'll have to go through her carrier and get a new one, even if its just on her phone. Now, if her BF was the account holder and reported the phone stolen then that could also be a problem. She would then need to call in and say that she does have the phone, it was never stolen, it needs to be unblocked and activated on her own account. They may need proof of purchase, I have no idea, so I hope you have your receipt. I have never had to deal with unblocking a phone domestically, let alone internationally.