Phone Blocked by creepy ex

Discussion in 'iPhone' started by Andrew83Ga, May 15, 2015.

  1. Andrew83Ga macrumors regular

    Joined:
    Sep 27, 2009
    #1
    I'm writing on behalf of my sister in law who lives in Spain. I gifted her my old iPhone 5 after I got my 6, and she's been using it with no problems. Recently she's had some problems with an ex-boyfriend, who unbeknownst to her has been tracking her location recently and just yesterday erased and blocked her phone just to be jerk. Obviously he had access to her Apple ID and password.

    What can she do? I advised her to go to iTunes on a computer, and change her password (and all other passwords he may have) and try to remedy the situation from there. She says that her SIM card is also blocked, but only on the iPhone, and not on other phones like her sister's for example. I kind doubt that she has any backups made or if she did, he deleted them.

    What can she do? She could go to an Apple store, but how would they know that she's not a thief herself? I doubt I can find my old receipt.

    Any suggestions?? Sorry, I'm sure it's a little hard to follow, but poor girl...pisses me off.

    Thanks in advance!
     
  2. Applejuiced macrumors Westmere

    Applejuiced

    Joined:
    Apr 16, 2008
    Location:
    At the iPhone hacks section.
    #2
    If she don't have the apple ID and password or if the ex won't release it there's nothing that can be done.
    Apple will not do anything with an icloud locked device.
     
  3. Andrew83Ga thread starter macrumors regular

    Joined:
    Sep 27, 2009
    #3
    thanks for the reply.

    She does have her Apple ID and password...I was just suggesting to her that she login on a device and change her password.

    How can she unblock her phone is the main question I guess. She certainly knows her Apple ID and password. Why her SIM is suddenly blocked Im not sure and maybe someone can enlighten me. Im good with tech stuff overall, but iCloud and this problem is a little about my cognitive level.

    Thanks again for your reply and any future replies
     
  4. KUguardgrl13 macrumors 68020

    KUguardgrl13

    Joined:
    May 16, 2013
    Location:
    Kansas, USA
    #4
    If she knows her Apple ID and password she should be able to go on iCloud.com on a computer and unlock it unless he changed her password. If he changed it, she may be able to recover it with her email. Good luck!

    She should also consider going to the Spanish authorities about a restraining order if he's also in Spain and they have such a thing over there.
     
  5. Applejuiced macrumors Westmere

    Applejuiced

    Joined:
    Apr 16, 2008
    Location:
    At the iPhone hacks section.
    #5
    Exactly.
    Login to icloud.com and she can remove the icloud lock
    Status. Or reset the password if she can't login but has access to the email
    Associated with that Apple id.
     
  6. Andrew83Ga, May 15, 2015
    Last edited by a moderator: May 17, 2015

    Andrew83Ga thread starter macrumors regular

    Joined:
    Sep 27, 2009
    #6
    many thanks. I'll post how it goes.

    Thanks for the help.
     
  7. I7guy macrumors G5

    Joined:
    Nov 30, 2013
    Location:
    What Exit?/Saguaro Country
    #7
    If she knows her Apple ID, turn on two factor authentication. Also make sure find my friends tracking is off. Put a restrictions password on also and out a non simple login password on.
     
  8. iamMacPerson macrumors 68030

    iamMacPerson

    Joined:
    Jun 12, 2011
    Location:
    AZ/10.0.1.1
    #8
    What screen is the phone sitting at? If its at the setup, I'd do what everyone else has said and change the Apple ID password first. From there, try setting the phone back up and if she gets to the Activation Lock screen, make sure to enter in the new password.

    If the SIM is blocked, she'll have to go through her carrier and get a new one, even if its just on her phone. Now, if her BF was the account holder and reported the phone stolen then that could also be a problem. She would then need to call in and say that she does have the phone, it was never stolen, it needs to be unblocked and activated on her own account. They may need proof of purchase, I have no idea, so I hope you have your receipt. I have never had to deal with unblocking a phone domestically, let alone internationally.
     

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