I'm writing on behalf of my sister in law who lives in Spain. I gifted her my old iPhone 5 after I got my 6, and she's been using it with no problems. Recently she's had some problems with an ex-boyfriend, who unbeknownst to her has been tracking her location recently and just yesterday erased and blocked her phone just to be jerk. Obviously he had access to her Apple ID and password. What can she do? I advised her to go to iTunes on a computer, and change her password (and all other passwords he may have) and try to remedy the situation from there. She says that her SIM card is also blocked, but only on the iPhone, and not on other phones like her sister's for example. I kind doubt that she has any backups made or if she did, he deleted them. What can she do? She could go to an Apple store, but how would they know that she's not a thief herself? I doubt I can find my old receipt. Any suggestions?? Sorry, I'm sure it's a little hard to follow, but poor girl...pisses me off. Thanks in advance!