On my brand new iPhone 7 Plus, the microphone that's used for Siri and Dictation was totally broken out of the box. I didn't notice it at first because apparently it's a different mic than the one used for voice calls, but this mic doesn't hear any sounds and makes Siri and Dictation completely unusable. So I took it to the Apple Store today where the Genius confirmed the issue and told me that I would need to swap out my phone for a new one... Except there are a couple problems with this: a) Because I purchased it through the iPhone Upgrade Program, I need to return the original phone and REAPPLY for the IUP when buying the second phone. b) The phone I have (iP7+ 128GB Black) is out of stock everywhere in NYC. I thought Apple was supposed to keep some phones in stock for replacements in situations like this, but apparently this isn't the case as the Genius was not able to find any replacement for me today. Now I'm told that I've been put on a special list where I will get first priority when the phone comes in, and they will call me when it happens, but I can't say that I'm too confident that will happen because this particular Genius didn't seem very much on top of things. Next, even if I do manage to get a replacement in the next few days, he said I have to take the risk of returning the phone and reapplying for the iPhone Upgrade Program, which makes no sense to me because I was already approved and they should be able to do an exchange for a broken phone without requiring another hard credit pull. Am I just out of luck here, and forced to jump through these hoops? Or is there some other option that I'm missing?