Phone dies at 70% or more

[BPS611]

Hello,

I have an upcoming reservation at the apple store, but I hate going there so I figured as a last resort I would see if anyone else is experiencing this problem and knows a fix. I've searched everywhere, including this forum without luck. My phone dies once it reaches around the low 70%'s, and asks me to plug it in before it can turn back on. I know this is a bug with older phones and articles say the 7 is immune, but mines experiencing the problem.

First I tried to upgrade to the newest 10.3 beta software to see if 10.2.1 was the issue, no luck. Then I tried a DFU reset and set the iPhone up as new, but no luck there either. I also tried replacing my charger, no luck there. I noticed this morning it actually lost battery life while it was plugged in.

I connected with an apple agent yesterday through my phone and he said the battery itself is fine when he ran a diagnostics check, which is why they scheduled an appointment for me. Any help would be appreciated! Thank You.

 

[keysofanxiety]

What iPhone do you have? I'm assuming the 7 based on what you said.

But yeah definitely hardware. If it's the 7, they'll 100% be able to fix it free of charge as it'll still be under warranty.

 

[BPS611]

Yes, my fault, it's the 7 plus. I guess there's only so much these guys can with a remote access diagnostics so yeah, hopefully they can just replace it.

 

[Steve121178]

I had that exact problem 2 years ago with a 5s. As I had Apple Care, Apple gave me a refurb replacement.

 

[deano1972]

They'll replace that at the Apple Store

 

[ucfgrad93]

Definitely sounds like a hardware issue. I'm sure Apple will either fix or replace it. Be sure and back it up before your appointment.