Phone not showing as Active when checking for support coverage

Discussion in 'iPhone' started by netnothing, Sep 23, 2012.

  1. netnothing macrumors 68040


    Mar 13, 2007
    I went online to check both my phone and my wifes phone to see what the support coverage was listed as. Reason is I was checking to see if AppleCare+ had been added to the phone yet.

    When I go to Apple's site:

    And put in my phones serial number, I get this message:

    However, my wifes phone shows the typical Apple info on the standard 1 year warranty.

    Both phones ordered from AT&T and both phones setup and active.

    Anyone else seeing this?

    Calling Apple or AT&T results is a bunch of clueless support people and no answers.

  2. nostresshere macrumors 68030

    Dec 30, 2010
    There have been postings here from people that say their new, activated phone is not showing on ATT website. Stuff is just not updated yet.

    I would give it a day or two. Save yourself some stress.

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