Phone not showing as Active when checking for support coverage

I went online to check both my phone and my wifes phone to see what the support coverage was listed as. Reason is I was checking to see if AppleCare+ had been added to the phone yet.

When I go to Apple's site:
https://selfsolve.apple.com/agreementWarrantyDynamic.do

And put in my phones serial number, I get this message:

However, my wifes phone shows the typical Apple info on the standard 1 year warranty.

Both phones ordered from AT&T and both phones setup and active.

Anyone else seeing this?

Calling Apple or AT&T results is a bunch of clueless support people and no answers.

-Kevin