Phone randomly shuts off and won't turn on...

Discussion in 'iPhone' started by kkthekitty, Jul 13, 2017.

  1. kkthekitty macrumors newbie

    Jul 13, 2017
    I have a question I'm hoping someone here can help me with. Sometimes, for no reason I can figure out, my iPhone 5 just seems to be dead. The battery won't be low or anything, but it doesn't turn on when I press the home button, or the power button, or both buttons together like they told me at the ATnT store once. It'll finally turn on a long while later when I do that holding down both buttons thing, though.
    I thought maybe it was just overheating or something, because I'd using it a lot one of the times it happened and the phone was really hot. My mom has also said that it could be an automatic update resetting my phone, although I would think it wouldn't be so hard to turn back on afterward. Does anyone have suggestions, or do I need to get my phone looked at? Is this an update thing?
  2. BasicGreatGuy Contributor


    Sep 21, 2012
    In the middle of several books.
    You need to take your phone to Apple and have them look at it. What you described is not normal behavior.
  3. Freakonomics101 macrumors 65816


    Nov 6, 2014
    It’s also hard to diagnose without having the phone in hand. It’s just like diagnosing a vehicle issue over the phone.

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