Phone randomly shuts off and won't turn on...

Discussion in 'iPhone' started by kkthekitty, Jul 13, 2017.

  1. kkthekitty macrumors newbie

    Joined:
    Jul 13, 2017
    #1
    I have a question I'm hoping someone here can help me with. Sometimes, for no reason I can figure out, my iPhone 5 just seems to be dead. The battery won't be low or anything, but it doesn't turn on when I press the home button, or the power button, or both buttons together like they told me at the ATnT store once. It'll finally turn on a long while later when I do that holding down both buttons thing, though.
    I thought maybe it was just overheating or something, because I'd using it a lot one of the times it happened and the phone was really hot. My mom has also said that it could be an automatic update resetting my phone, although I would think it wouldn't be so hard to turn back on afterward. Does anyone have suggestions, or do I need to get my phone looked at? Is this an update thing?
    Thanks!
     
  2. BasicGreatGuy Contributor

    BasicGreatGuy

    Joined:
    Sep 21, 2012
    Location:
    In the middle of several books.
    #2
    You need to take your phone to Apple and have them look at it. What you described is not normal behavior.
     
  3. Freakonomics101 macrumors 65816

    Freakonomics101

    Joined:
    Nov 6, 2014
    #3
    It’s also hard to diagnose without having the phone in hand. It’s just like diagnosing a vehicle issue over the phone.
     

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