I was at Sam's Club earlier today and heard this actual exchange with the phone salesman and a customer. I didn't see what carrier the salesman worked for though. Customer: "I have an iPhone" Phone salesman: "Have you looked at the new Blackberry's? The trouble with touchscreen phones like the iPhone is that the touchscreens will eventually wear out and when it does, for instance, you touch up here on the screen, it will register down here instead." Me: "WTF?!" I didn't stick around for the rest of the conversation, wish I would have now.