When I connected, it prompted me to update iTunes, which I did. But it had errors, it then went to do the iPhone software update, which ended up frozen, with the Apple Logo you see in Boot mode. I unplugged it from the USB and plugged it into the wall, hoping it would sort itself out, and it came back with the Image to connect to iTunes. It tells me my phone is in recovery mode and cannot sync. It then prompts me to reinstall the entire phone, and all media will be lost... yada yada.... I attempt that, and it fails as well. I have a brick ..... I can't even reboot it by holding down the power button. ???