Resolved Phone stuck in wipe mode

Discussion in 'iPhone Tips, Help and Troubleshooting' started by jerry.peoples, Sep 26, 2011.

  1. jerry.peoples, Sep 26, 2011
    Last edited: Sep 27, 2011

    jerry.peoples macrumors newbie

    Joined:
    Sep 26, 2011
    #1
    i had a user who lost his iphone. since there was plenty of data on there the company's policy is to remote wipe it as soon as it is reported. so we did the remote wipe through exchange.

    the user then found his phone and we reset up his email. he is now stating that every time he turns on the phone it goes through the wipe again. to be sure it wasnt anything on exchanges end, i logged in and set it to cancel the wipe (even though it was started and completed) but he tells me it is still doing so.

    any ideas? i apologize for the vagueness....i am new to iphones plus its a sales man who lives outside of the state.

    thanks in advance
     
  2. enoC macrumors 6502

    enoC

    Joined:
    Jul 2, 2009
    Location:
    Denmark
    #2
    Put it in DFU-Mode(Google it), and set the iPhone up as new.
     
  3. jerry.peoples thread starter macrumors newbie

    Joined:
    Sep 26, 2011
    #3
    when using an iPhone through an exchange server and you do the remote wipe, you must then remove the device and allow it to resynch. there is no need to go through DFU
     

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