Phone turning off

Discussion in 'iPhone' started by Wirenut, Jan 15, 2017.

  1. Wirenut, Jan 15, 2017
    Last edited: Jan 26, 2017

    Wirenut macrumors member

    Joined:
    Nov 6, 2016
    #1
    I have an iPhone 6s, I got it when it was first released so I guess it's been about 1.5 years.

    I have had an issue happen 5-6 times. While using the phone it will die, just go blank as if the battery died. When I press the side button it shows the little plug telling you to plug it in. So I plug it in and finally the phone comes back on.

    But each time this happened I had 30% or more. It happened once with 60% charge. And as soon as I use the cord to get it to come back on, I can unplug the cord and use the phone for the rest of the day, so the batttery has plenty of power.

    What gives?
     
  2. Matthew.H macrumors 6502

    Matthew.H

    Joined:
    Sep 16, 2015
    Location:
    Norwich, UK
    #2
    Could just be a worn battery. Have you checked the battery capacity recently to check how many charge cycles it has?
     
  3. Relentless Power macrumors P6

    Relentless Power

    Joined:
    Jul 12, 2016
    #3
    Aside from battery the possibility of a faulty battery, are you using a third party charger or chord?
     
  4. Wirenut thread starter macrumors member

    Joined:
    Nov 6, 2016
    #4
    How do I check the battery capacity to see how many charge cycles it has? It doesn't show that Under Battery in Settings.

    To charge it I use the Lightning cord it came with along with the larger charger that came with my iPad.
     
  5. wezzel98765, Jan 15, 2017
    Last edited: Jan 16, 2017

    wezzel98765 macrumors newbie

    Joined:
    Jan 14, 2017
    #5
    This is usually symptoms of a faulty battery, or a worn battery with voltage fluctuations and the phone will turn off and back on as soon as connected to the charger. Get the battery replaced and it will function as normal again
     
  6. Relentless Power macrumors P6

    Relentless Power

    Joined:
    Jul 12, 2016
    #6
    I honestly think you're looking at a worn or
    Depleted battery. I would suggest taking it to Apple and looking at a replacement. It likely would resolve your issue.
     
  7. Mlrollin91 macrumors G4

    Mlrollin91

    Joined:
    Nov 20, 2008
    Location:
    Ventura County
    #7
    If you have a Mac, you can use Coconut battery. If you have a PC, you can use iBackupbot, but this method isn't as accurate. Coconut is spot on.
     
  8. Wirenut thread starter macrumors member

    Joined:
    Nov 6, 2016
    #8
  9. wezzel98765 macrumors newbie

    Joined:
    Jan 14, 2017
    #9
    We suck?

    You're the one that's posted a link to an iPhone 6S battery scheme when you have an iPhone 6 + ;)
     
  10. Septembersrain Contributor

    Septembersrain

    Joined:
    Dec 14, 2013
    Location:
    Texas
    #10
    Um. Only select 6s models. Not all. No iPhone 6 models either...
     
  11. BasicGreatGuy Contributor

    BasicGreatGuy

    Joined:
    Sep 21, 2012
    Location:
    In the middle of several books.
    #11
    These gentlemen responded to the thread trying to be of help. You got a lot of nerve telling them they suck.

    Just because you have a 6S, that doesn't necessarily mean that your phone is one of the affected phones.
     
  12. C DM macrumors Westmere

    Joined:
    Oct 17, 2011
    #12
    ...which has nothing to with the device you posted about (iPhone 6 Plus)...
     
  13. Wirenut thread starter macrumors member

    Joined:
    Nov 6, 2016
    #13
    OK, my mistake. I have the 6S. Not sure why I wrote + Sorry, I apologize. I did mean the "You guys kinda suck" thing to be tongue in cheek. I would normally put a smilie there but I forgot.
     
  14. Septembersrain Contributor

    Septembersrain

    Joined:
    Dec 14, 2013
    Location:
    Texas
    #14
    Is your device part of the recall serial numbers? I have a 6s that is too but my guy refuses to have it fixed because he's on an older iOS.
     
  15. Wirenut thread starter macrumors member

    Joined:
    Nov 6, 2016
    #15
    Yes, the serial number shows that it is eligible for a replacement.

    Today the phone just died at 10%. And it got to 10% way too quickly in the first place. I have had many Apple devices and they have never had a battery like this. So I am glad that it's an issue with the battery and it will get fixed.
     
  16. Septembersrain Contributor

    Septembersrain

    Joined:
    Dec 14, 2013
    Location:
    Texas
    #16
    Let us know how it goes once the battery is replaced.
     
  17. Wirenut thread starter macrumors member

    Joined:
    Nov 6, 2016
    #17
    So I made an appointment at the Apple Store, which I hate because it's deep inside of a big mall with no parking. But I figured taking it to the Apple Store and having one of their techs do the work was better than having a Best Buy tech do it.

    It wasn't that crowded, but I still waited 30 minutes after my appointment time to see someone. A couple minutes with him and I was set to get a new battery. He said come back in an hour and a half.

    I went back in 2 hours, waited for about 25 more minutes for the phone to be done. The phone came out with a new battery and all was good. They didn't have to reset the phone (the website said that they would).

    I assume Apple only puts in real Apple products?

    661-04581 Battery Kit, iPhone 6s
    Replacement Serial No: NEWSERIALNUMBER $ 79.00 $ 0.00


    I was going to get a new battery from ifixit, I used one of theirs on my other iPhone and it worked pretty good for $29 with the tools included. But I would prefer an Apple battery for free :):p
     
  18. BeefCake 15 macrumors 65816

    BeefCake 15

    Joined:
    May 15, 2015
    Location:
    near Boston, MA
    #18
    No, they use Chinese stuff from Foxconn :rolleyes:
     
  19. Wirenut thread starter macrumors member

    Joined:
    Nov 6, 2016
    #19
    Very witty, I am glad you took the time to make this post. Thank you.
     

Share This Page