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Phone turning off

W

Wirenut

macrumors regular
Original poster
Nov 6, 2016
198
94
I have an iPhone 6s, I got it when it was first released so I guess it's been about 1.5 years.

I have had an issue happen 5-6 times. While using the phone it will die, just go blank as if the battery died. When I press the side button it shows the little plug telling you to plug it in. So I plug it in and finally the phone comes back on.

But each time this happened I had 30% or more. It happened once with 60% charge. And as soon as I use the cord to get it to come back on, I can unplug the cord and use the phone for the rest of the day, so the batttery has plenty of power.

What gives?
 
Last edited:
Wirenut said:
I have an iPhone 6+, I got it when it was first released so I guess it's been about 1.5 years.

I have had an issue happen 5-6 times. While using the phone it will die, just go blank as if the battery died. When I press the side button it shows the little plug telling you to plug it in. So I plug it in and finally the phone comes back on.

But each time this happened I had 30% or more. It happened once with 60% charge. And as soon as I use the cord to get it to come back on, I can unplug the cord and use the phone for the rest of the day, so the batttery has plenty of power.

What gives?
Click to expand...

Aside from battery the possibility of a faulty battery, are you using a third party charger or chord?
 
How do I check the battery capacity to see how many charge cycles it has? It doesn't show that Under Battery in Settings.

To charge it I use the Lightning cord it came with along with the larger charger that came with my iPad.
 
This is usually symptoms of a faulty battery, or a worn battery with voltage fluctuations and the phone will turn off and back on as soon as connected to the charger. Get the battery replaced and it will function as normal again
 
Last edited:
Wirenut said:
How do I check the battery capacity to see how many charge cycles it has? It doesn't show that Under Battery in Settings.

To charge it I use the Lightning cord it came with along with the larger charger that came with my iPad.
Click to expand...

I honestly think you're looking at a worn or
Depleted battery. I would suggest taking it to Apple and looking at a replacement. It likely would resolve your issue.
 
Wirenut said:
How do I check the battery capacity to see how many charge cycles it has? It doesn't show that Under Battery in Settings.

To charge it I use the Lightning cord it came with along with the larger charger that came with my iPad.
Click to expand...
If you have a Mac, you can use Coconut battery. If you have a PC, you can use iBackupbot, but this method isn't as accurate. Coconut is spot on.
 
Wirenut said:
You guys kinda suck. I was just about to pay to order a battery and try to change it myself when I found that this is a wel known issue and Apple is replacing the battery for free. https://www.apple.com/support/iphone6s-unexpectedshutdown/
Click to expand...
These gentlemen responded to the thread trying to be of help. You got a lot of nerve telling them they suck.

Just because you have a 6S, that doesn't necessarily mean that your phone is one of the affected phones.
 
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OK, my mistake. I have the 6S. Not sure why I wrote + Sorry, I apologize. I did mean the "You guys kinda suck" thing to be tongue in cheek. I would normally put a smilie there but I forgot.
 
Wirenut said:
OK, my mistake. I have the 6S. Not sure why I wrote + Sorry, I apologize. I did mean the "You guys kinda suck" thing to be tongue in cheek. I would normally put a smilie there but I forgot.
Click to expand...

Is your device part of the recall serial numbers? I have a 6s that is too but my guy refuses to have it fixed because he's on an older iOS.
 
Yes, the serial number shows that it is eligible for a replacement.

Today the phone just died at 10%. And it got to 10% way too quickly in the first place. I have had many Apple devices and they have never had a battery like this. So I am glad that it's an issue with the battery and it will get fixed.
 
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Wirenut said:
Yes, the serial number shows that it is eligible for a replacement.

Today the phone just died at 10%. And it got to 10% way too quickly in the first place. I have had many Apple devices and they have never had a battery like this. So I am glad that it's an issue with the battery and it will get fixed.
Click to expand...

Let us know how it goes once the battery is replaced.
 
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So I made an appointment at the Apple Store, which I hate because it's deep inside of a big mall with no parking. But I figured taking it to the Apple Store and having one of their techs do the work was better than having a Best Buy tech do it.

It wasn't that crowded, but I still waited 30 minutes after my appointment time to see someone. A couple minutes with him and I was set to get a new battery. He said come back in an hour and a half.

I went back in 2 hours, waited for about 25 more minutes for the phone to be done. The phone came out with a new battery and all was good. They didn't have to reset the phone (the website said that they would).

I assume Apple only puts in real Apple products?

661-04581 Battery Kit, iPhone 6s
Replacement Serial No: NEWSERIALNUMBER $ 79.00 $ 0.00

I was going to get a new battery from ifixit, I used one of theirs on my other iPhone and it worked pretty good for $29 with the tools included. But I would prefer an Apple battery for free :):p
 
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Wirenut said:
So I made an appointment at the Apple Store, which I hate because it's deep inside of a big mall with no parking. But I figured taking it to the Apple Store and having one of their techs do the work was better than having a Best Buy tech do it.

It wasn't that crowded, but I still waited 30 minutes after my appointment time to see someone. A couple minutes with him and I was set to get a new battery. He said come back in an hour and a half.

I went back in 2 hours, waited for about 25 more minutes for the phone to be done. The phone came out with a new battery and all was good. They didn't have to reset the phone (the website said that they would).

I assume Apple only puts in real Apple products?

661-04581 Battery Kit, iPhone 6s
Replacement Serial No: NEWSERIALNUMBER $ 79.00 $ 0.00

I was going to get a new battery from ifixit, I used one of theirs on my other iPhone and it worked pretty good for $29 with the tools included. But I would prefer an Apple battery for free :):p
Click to expand...

Yesterday I took an iPhone 6s to the Apple store to get their $29 battery replacement. After looking up the IMEI the technician said the phone qualified for a FREE battery replacement because it was assembled in September 2015 and the batteries installed during that period were subpar.

I thought, wow, that's great! However when I came back to pick it up I was informed that upon opening the phone they found the moisture sensors had been tripped and, because of Apple's policy, I couldn't get the battery replaced even if I paid. :(
 
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