Basic question, had a photo sent to me that I wanted to make a hard copy of but when I clicked on print only the top of one person's head appeared on the hard copy, I tried down sizing but all that happened was I got a smaller picture of the same person's head. Not sure what program I should use or exactly what I need to do to get a correct sized print. Have both Kodak Easy Share and Neo Office to work with as well as basic text.