Photo scanning stuck

Discussion in 'iOS 10' started by Mark359, Sep 15, 2016.

  1. Mark359 macrumors newbie

    Joined:
    Oct 15, 2012
    #1
    IMG_2270.PNG Has anyone managed to restart the photo scanning once it's got stuck? I get this message on mine. It's been plugged in overnight twice now but still not moved.
     
  2. AntonisCy macrumors regular

    Joined:
    Dec 5, 2010
    #2
    i remember seeing this message while i was restoring my library through my icloud backup but the next day it was finished.
     
  3. gigapocket1 macrumors 65816

    Joined:
    Mar 15, 2009
    #3
    For some odd reason. i feel that when you lock your phone..you need to be in the photos app..

    But my "View People Album" button is blue, so i can continue thru
    --- Post Merged, Sep 15, 2016 ---
    Exhibit A
     

    Attached Files:

  4. Mark359 thread starter macrumors newbie

    Joined:
    Oct 15, 2012
    #4
    I have tried locking within the app but makes no difference. Thanks anyway
     
  5. elitypes macrumors newbie

    Joined:
    Oct 5, 2007
    #5
    I am having the same issue. It says to lock the phone and connect it to power to finish scanning, been a few days with it charging overnight and the number hasn't budged.
     
  6. Mark359 thread starter macrumors newbie

    Joined:
    Oct 15, 2012
    #6
    I solved the problem....
    I got an iPhone 7 and it works on there
     
  7. ashindnile macrumors 6502

    Joined:
    Jul 16, 2015
    #7
    That's an expensive solution. :D
    I had the same problem, but a hard reset fixed it.
     
  8. tlaw81 macrumors member

    Joined:
    Oct 31, 2010
    Location:
    North Carolina
    #8
    Same issue here too. iPhone 7+. I've tried a few different things trying to get it to start, but it doesn't work. I know this isn't the right thread, but I'm also having an issue where my photos aren't downloading to the phone, although I've selected it to "Download Originals" in Settings. I have 30+ gigs of photos in iCloud, but only 3 gigs stored on the phone.
     
  9. numberfour macrumors regular

    numberfour

    Joined:
    Jan 27, 2015
    #9
    mine got stuck as well. But found that it never moved when i was connected to wifi. So had to turn off wifi for it to work (still locked and connected to charger ofc)
     
  10. tlaw81 macrumors member

    Joined:
    Oct 31, 2010
    Location:
    North Carolina
    #10
    Looks like doing a hard reset fixed my issue with the photos not downloading. Hopefully it fixes the issue with not scanning faces.
     
  11. tlaw81 macrumors member

    Joined:
    Oct 31, 2010
    Location:
    North Carolina
    #11
    The hard reset appears to have fixed the photo scanning issue as well. I suggest doing the same to see if it helps you too. Simple fix.
     
  12. Mark359 thread starter macrumors newbie

    Joined:
    Oct 15, 2012
    #12
    I already tried hard reset and didn't work for me. The iPhone 7 was already ordered!
     
  13. slippyr4 macrumors member

    Joined:
    Aug 19, 2008
    #13
    Mine stuck on 2017 remaining for 7 nights (I leave my 6S+ on charge overnight). Hard reset didn't help. It's finally started moving though, about 1800 left.

    It's utterly illogical though. My iPad Air 2 did my entire library in one night.
     

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