Photo scanning stuck

[Mark359]

Has anyone managed to restart the photo scanning once it's got stuck? I get this message on mine. It's been plugged in overnight twice now but still not moved.

 

[AntonisCy]

i remember seeing this message while i was restoring my library through my icloud backup but the next day it was finished.

 

[gigapocket1]

For some odd reason. i feel that when you lock your phone..you need to be in the photos app..

But my "View People Album" button is blue, so i can continue thru
[doublepost=1473944092][/doublepost]Exhibit A

 

[Mark359]

For some odd reason. i feel that when you lock your phone..you need to be in the photos app..

But my "View People Album" button is blue, so i can continue thru
[doublepost=1473944092][/doublepost]Exhibit A

I have tried locking within the app but makes no difference. Thanks anyway

 

[elitypes]

I am having the same issue. It says to lock the phone and connect it to power to finish scanning, been a few days with it charging overnight and the number hasn't budged.

 

[Mark359]

I solved the problem....
I got an iPhone 7 and it works on there

 

[ashindnile]

I solved the problem....
I got an iPhone 7 and it works on there

That's an expensive solution.
I had the same problem, but a hard reset fixed it.

 

[tlaw81]

View attachment 652171 Has anyone managed to restart the photo scanning once it's got stuck? I get this message on mine. It's been plugged in overnight twice now but still not moved.

Same issue here too. iPhone 7+. I've tried a few different things trying to get it to start, but it doesn't work. I know this isn't the right thread, but I'm also having an issue where my photos aren't downloading to the phone, although I've selected it to "Download Originals" in Settings. I have 30+ gigs of photos in iCloud, but only 3 gigs stored on the phone.

 

[numberfour]

mine got stuck as well. But found that it never moved when i was connected to wifi. So had to turn off wifi for it to work (still locked and connected to charger ofc)

 

[tlaw81]

Looks like doing a hard reset fixed my issue with the photos not downloading. Hopefully it fixes the issue with not scanning faces.

 

[tlaw81]

View attachment 652171 Has anyone managed to restart the photo scanning once it's got stuck? I get this message on mine. It's been plugged in overnight twice now but still not moved.

The hard reset appears to have fixed the photo scanning issue as well. I suggest doing the same to see if it helps you too. Simple fix.

 

[Mark359]

That's an expensive solution.
I had the same problem, but a hard reset fixed it.

I already tried hard reset and didn't work for me. The iPhone 7 was already ordered!

 

[slippyr4]

Mine stuck on 2017 remaining for 7 nights (I leave my 6S+ on charge overnight). Hard reset didn't help. It's finally started moving though, about 1800 left.

It's utterly illogical though. My iPad Air 2 did my entire library in one night.

 

[powerocool]

Still having this problem in 2017 with iPhone X. There's no iPhone 11 I can buy now

Anyone else having their photo scanning stuck still?