Photo Sharing Issue

Discussion in 'iOS 9' started by theBigD23, Jul 22, 2016.

  1. theBigD23 macrumors 6502a

    Joined:
    Sep 13, 2008
    #1
    This issue is with my friends phone. Essentially, husband and wife share an iTunes and iCloud account. Wife's phones was dropped in water and won't turn on. Photo Stream is turned on, on the husband's phone. 99% sure Photo Stream was on the Wife's phone.

    Husband's phone, we go into the Photos app > Photo Stream and his wife's images are not there. Also oddly, there are 1,000 pictures, BUT there are images over 30 days old, which there shouldn't be. He confirms none of the images are from his wife's phone.

    We also login to iCloud through Windows and there aren't any photos uploaded to download, even the husbands!

    Is there something I'm missing? Does sharing iCloud accounts somehow mess up Photo Stream? I really don't know why his wife's images aren't there, but also, why the husbands phone doesn't have any images through Windows, coupled with images older than 30 days.
     
  2. M. Gustave macrumors 68000

    M. Gustave

    Joined:
    Jun 6, 2015
    Location:
    Grand Budapest Hotel
    #2
    Is it possible they never turned on wifi in the last 30 days? iCloud Photos won't sync without wifi on. Check the last iCloud backup date.
     
  3. theBigD23 thread starter macrumors 6502a

    Joined:
    Sep 13, 2008
    #3
    Thanks. I'll check with them, but I'm pretty sure it was on. They stream a lot of videos on the phone for the kids.

    Unfortunately, Backups were turned off.
     

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