Photos app issue

Jamie-30

macrumors member
Original poster
Oct 7, 2011
73
3
done a fresh install of the latest high sierra beta, however when I use the photos app and iCloud, it will not download the photos, not even the thumbnails.

I've left it for over 24 hours and nothing happens or downloads.

Any suggestions?
 

MacGizmo

macrumors 68000
Apr 27, 2003
1,747
1,056
Arizona
I had issues before going on to the beta
Yeah, I figured you did.

  1. Erase your hard drive. Re-install Sierra. DO NOT INSTALL ANY OTHER APPS OR UTILITIES. ABSOLUTELY NONE!!! Also, do not upgrade anything, do not sync anything, do not sign-in to anything and do not configure anything!
  2. Now Upgrade to the High Sierra beta. - Again, do not install any other apps or utilities, or upgrade anything, or sign-in to anything.
  3. Sign-in to iCloud.
  4. Open the iCloud System Preference Panel and make sure everything is cool with the syncing options.
  5. Open Photos and make sure you have the syncing turned on in Photos prefs.
  6. Wait and see if it syncs your photos

That will likely fix things. It also helps to have your Mac connected to Ethernet for the initial sync.
 
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Jamie-30

macrumors member
Original poster
Oct 7, 2011
73
3
Yeah, I figured you did.

  1. Erase your hard drive. Re-install Sierra. DO NOT INSTALL ANY OTHER APPS OR UTILITIES. ABSOLUTELY NONE!!! Also, do not upgrade anything, do not sync anything, do not sign-in to anything and do not configure anything!
  2. Now Upgrade to the High Sierra beta. - Again, do not install any other apps or utilities, or upgrade anything, or sign-in to anything.
  3. Sign-in to iCloud.
  4. Open the iCloud System Preference Panel and make sure everything is cool with the syncing options.
  5. Open Photos and make sure you have the syncing turned on in Photos prefs.
  6. Wait and see if it syncs your photos

That will likely fix things. It also helps to have your Mac connected to Ethernet for the initial sync.
Already tried that and still hangs and does not sync photos
 
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MacGizmo

macrumors 68000
Apr 27, 2003
1,747
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Arizona
Well, I would guess the next issue could be internet connection speed... but in the interest of time, perhaps you should just switch back to Sierra and wait for the full release of High Sierra.
 

Jamie-30

macrumors member
Original poster
Oct 7, 2011
73
3
Well, I would guess the next issue could be internet connection speed... but in the interest of time, perhaps you should just switch back to Sierra and wait for the full release of High Sierra.
My speed is 200mb and get that speed consistently. My MacBook Pro is still on sierra, and I'm still having the same issue. My iMac is running high sierra.

Seems I'll just have to log in to iCloud.com and import that way as long as it doesn't duplicate lol
 

blackdogaudio

macrumors regular
Aug 17, 2016
177
89
Curious... are you seeing an error message at the bottom of the Photos window when the Photos tab is open and where you normally see "updating" but it now reads "no internet connection found" or similar?

...and you have a fully functioning Internet connection?
 

MacGizmo

macrumors 68000
Apr 27, 2003
1,747
1,056
Arizona
I find it very hard to believe that two completely different computers, running two completely different operating systems, on a 'reliable' internet connection are having this problem and it's somehow a widespread bug completely unrelated to you specifically.

It's got to be a configuration issue or something similar. I had a similar problem with ONE Mac having this problem with Photos... but I would have been convinced it was me and not Apple had the problem occurred on all three of my Macs, my iPad and my iPhone.

By the way, in my case it took 3 days to sync/upload a 35GB Photos library... and the Photos app showed little to no progress at any given time. It just eventually showed up as done. Now that was when the feature was first released to the public, so I'm sure Apple's servers were saturated as it was. But the point is that it may just take some time, and you need to be patient.
 

Jamie-30

macrumors member
Original poster
Oct 7, 2011
73
3
Curious... are you seeing an error message at the bottom of the Photos window when the Photos tab is open and where you normally see "updating" but it now reads "no internet connection found" or similar?

...and you have a fully functioning Internet connection?
Just says updating and stays at that. Have done a fresh install of sierra (not beta) so will see what happens.
[doublepost=1500242899][/doublepost]
I find it very hard to believe that two completely different computers, running two completely different operating systems, on a 'reliable' internet connection are having this problem and it's somehow a widespread bug completely unrelated to you specifically.

It's got to be a configuration issue or something similar. I had a similar problem with ONE Mac having this problem with Photos... but I would have been convinced it was me and not Apple had the problem occurred on all three of my Macs, my iPad and my iPhone.

By the way, in my case it took 3 days to sync/upload a 35GB Photos library... and the Photos app showed little to no progress at any given time. It just eventually showed up as done. Now that was when the feature was first released to the public, so I'm sure Apple's servers were saturated as it was. But the point is that it may just take some time, and you need to be patient.
Don't find it hard to believe as I'm telling you how it is

A. It is a realiable internet connection. No issues with any other service plus speed tests show above what I should be receiving.

B. Yes both completely different macs running completely different operating systems are having the exact same issue.

C. I've not said at any time that it is an apple issue or a bug. I've asked for advice as if you google, others have had the same issue but no answers.

D. Not a configuration issue if a fresh install
[doublepost=1500244822][/doublepost]All started to download now. 5 Mins to download 45gb of photo/video on MacBook Pro and iMac. Not changed anything or done anything different. Just left the app open like I have all week
 
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blackdogaudio

macrumors regular
Aug 17, 2016
177
89
Jamie,

The reason I asked was because I saw similar behavior in Photos only with a distinct error message ("no internet connection found" when there was an otherwise functioning connection) instead of the usual "updating" or "updated" when trying DP1 and PB1 (whether HFS + or APFS) on a separate partition on a fusion drive iMac. An ASC forum post I found mentioned the fact that a separate partition on a fusion drive is located entirely on the platter drive. If true, combine a rough beta only on a platter drive and that *might* explain why an intense cloud-based service (Photos) tipped over.

Once I installed 10.13 PB2/APFS on my primary partition, my 30 GB Photos library and 13GB iCloud Docs folder fully updated in about an hour with my 87/7 connection.

BD
 
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XianPalin

macrumors 6502
May 26, 2006
292
10
I can't get Photos to stop crashing for me. It seems to be tied to the Library being set as the System Photo Library. I created a new library without any issue, but once I set it to be the system library it crashes on open.
 

chopdog

macrumors member
Mar 5, 2007
41
41
I can't get Photos to stop crashing for me. It seems to be tied to the Library being set as the System Photo Library. I created a new library without any issue, but once I set it to be the system library it crashes on open.
Same here. "An Unexpected Error Has Occurred" every time - using HS public beta 3
 

cpenner

macrumors regular
Aug 19, 2013
158
55
I'm running the GM Candidate. I've deleted the photolibrary and started fresh. Doesn't matter what I try, I'm still stuck at "Updating..."
 

cpenner

macrumors regular
Aug 19, 2013
158
55
I had the same issues with the final release and 11.1 beta 1, so I filed a bug report and submitted the necessary diagnostic files, and my bug got flagged as a duplicate. Hopefully they can push out a fix in the next beta
 

cpenner

macrumors regular
Aug 19, 2013
158
55
For anyone still experiencing this issue, I found the easiest fix is to create a new user account. Apple's support team could not get it figured out after months of troubleshooting and logging, but the new user account worked fine. It just took me a couple days to set up all my apps and customizations again, but it was worth it to get Photos working again.
 
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