Photos disaster !

Discussion in 'Mac Apps and Mac App Store' started by defyingravity, Aug 2, 2015.

  1. defyingravity macrumors newbie

    Joined:
    Aug 1, 2015
    #1
    Yesterday I connected my phone to download a few photos .i was ambushed by a message that said 'photos needs repairing' . I tried to get out of this but it would not let me .
    As photos opened i realised all my pics ( 14,000 ) of them had turned white !
    I rang Mac help ( who were very helpful ). 3 hours later the senior Consultant could not fix it. he did work out that if I selected 500 pics at a time and rotate the C Clockwise then clockwise it would bring the pic back, but not the video !
    He also realised that his photos on his Mac Book had turned black. Our computers were a world away form eachother and he had just opened photos , without being ambushed by the repair message.
    has this happened to any one else ???
     
  2. navaira macrumors 68040

    navaira

    Joined:
    May 28, 2015
    Location:
    Amsterdam, Netherlands
    #2
    The Apple Senior Consultant's photos have all turned black?!

    *runs back to iPhoto, hugs it and promises to never let go*
     
  3. keysofanxiety macrumors 604

    keysofanxiety

    Joined:
    Nov 23, 2011
    #3
    I'm sure this has been tried if it was a 3 hour call but I was hoping to double-check anyway.

    Did you try repair disk permissions & verify disk, then restart the Mac with the option 'reopen windows when logging back in' disabled? If that didn't work, did you try a repair install through the recovery partition (just Reinstall OS X -- it won't wipe any data, just reinstall the core Apple bits and pieces).
     
  4. defyingravity thread starter macrumors newbie

    Joined:
    Aug 1, 2015
    #4
    Thankyou for answering . I put my computer on the remote access by the consultant . I still had to click the commands though. yes from my memory ( which is a little frazzled due to the calvacade of disasters unfolding in front of me ) , yes we did work from the Hard Disk and we did do a fair bit of re installing and re starting.
    I have sent a complaint to Mac feedback, and I am slowly getting thru my 14, 000 pics and rotating them twice . Grrrrr.
    Thx for yr suggestions .
     

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