Photos disaster !

Discussion in 'Mac Apps and Mac App Store' started by defyingravity, Aug 2, 2015.

  1. defyingravity macrumors newbie

    Aug 1, 2015
    Yesterday I connected my phone to download a few photos .i was ambushed by a message that said 'photos needs repairing' . I tried to get out of this but it would not let me .
    As photos opened i realised all my pics ( 14,000 ) of them had turned white !
    I rang Mac help ( who were very helpful ). 3 hours later the senior Consultant could not fix it. he did work out that if I selected 500 pics at a time and rotate the C Clockwise then clockwise it would bring the pic back, but not the video !
    He also realised that his photos on his Mac Book had turned black. Our computers were a world away form eachother and he had just opened photos , without being ambushed by the repair message.
    has this happened to any one else ???
  2. navaira macrumors 68040


    May 28, 2015
    Amsterdam, Netherlands
    The Apple Senior Consultant's photos have all turned black?!

    *runs back to iPhoto, hugs it and promises to never let go*
  3. keysofanxiety macrumors G3


    Nov 23, 2011
    I'm sure this has been tried if it was a 3 hour call but I was hoping to double-check anyway.

    Did you try repair disk permissions & verify disk, then restart the Mac with the option 'reopen windows when logging back in' disabled? If that didn't work, did you try a repair install through the recovery partition (just Reinstall OS X -- it won't wipe any data, just reinstall the core Apple bits and pieces).
  4. defyingravity thread starter macrumors newbie

    Aug 1, 2015
    Thankyou for answering . I put my computer on the remote access by the consultant . I still had to click the commands though. yes from my memory ( which is a little frazzled due to the calvacade of disasters unfolding in front of me ) , yes we did work from the Hard Disk and we did do a fair bit of re installing and re starting.
    I have sent a complaint to Mac feedback, and I am slowly getting thru my 14, 000 pics and rotating them twice . Grrrrr.
    Thx for yr suggestions .

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