Photos Export Issue

Discussion in 'Mac Basics and Help' started by Deadeyeshark, Oct 30, 2018.

  1. Deadeyeshark macrumors regular

    Deadeyeshark

    Joined:
    Aug 1, 2011
    Location:
    England
    #1
    I've taken this photo on an iPhone 7 plus, then picked it up through Photos on my iMac (iOS 12.1 and MacOS 10.14.1). If I move a photo from the Photo's App to the mac desktop desktop it converts the file from HEIC to JPEG, but I get a weird pixilation at the bottom of the photo, anyone come across this? If so, have you found a solution?

    I've tried both dragging onto the desktop and also exporting from within Photo's and produces the same results.
     

    Attached Files:

  2. SoggyCheese macrumors 6502

    SoggyCheese

    Joined:
    Nov 5, 2016
    Location:
    Barcelona, España o Londres, Reino Unido
  3. Deadeyeshark thread starter macrumors regular

    Deadeyeshark

    Joined:
    Aug 1, 2011
    Location:
    England
    #3
    Tried TIFF, PNG and JPEG, all produce the same results.
     
  4. chown33 macrumors 604

    Joined:
    Aug 9, 2009
    Location:
    Sailing beyond the sunset
    #4
    Try mailing yourself the HEIC image, then save it to a folder on your Mac. Open in Preview and how does it look? Zoom in to the problem area. How does it look?

    Save as a different format in Preview. How does the new format look?

    Open in a non-Apple image program. How does it look? Save in different format. How does it look?

    The problem might be corrupted data in the original image, or it might be a problem with whatever convertor is being used, or a combination of both.

    If the problem is image corruption, it might be happening in the Photos transfer, so emailing yourself the image makes it go through a completely different transfer route.
     
  5. Deadeyeshark thread starter macrumors regular

    Deadeyeshark

    Joined:
    Aug 1, 2011
    Location:
    England
    #5
    Thanks for the response.

    Dragging onto the desktop emailing and exporting produces the same result. It’s not just the one photograph - it’s quite a few.

    I have switched back to JPEG on my iPhone 7 Plus and that seems to have solved the issue. Dragging the corrupted photos into a HEIC - JPEG converter on the Mac also fixes the photos. Not an ideal situation, but I would think it’s either an issue with iOS or my phone.
     

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