photos syncing problems and diagnostic and usage

Discussion in 'iPhone Tips, Help and Troubleshooting' started by rigormortis, Sep 20, 2015.

  1. rigormortis macrumors 68000


    Jun 11, 2009
    itunes is not syncing photos from "photos" to my iPhone. it says its copying 4000 picures to my iPhone
    but i never see the pictures and iTunes always throws them in "other"

    it is also syncing videos that i already have on the iPhone

    lets say i have 28 gigs of pictures as reported by the phone
    itunes will say i have 8 gigs of pictures and 20 gigs of other.

    this is not "restore your iPhone other " they are not junk files, but my pictures.

    i prove this by unsync photos, the other disappears and its down to a more manageable 600 megabytes

    I've tried DFU , restore from backup. i tried rebuilding the photo library.

    i checked my library and there was 4 apps missing, so that fixed the last restore operation , where it got stuck and did not sync podcasts.

    I'm still seeing like 4555 pictures on photos but only 2000 pictures on the iPhone.

    im not seeing a folder like "pictures from mac"

    i deleted all the weird folders like 'march 12 2012" etc etc but the pictures are intact

    the only other thing i haven't tried is setting up as new, or exporting originals and trashing the photo library all together and adding the originals back, another thing i can try doing is deleting my entire camera roll. but i am worried

    also no matter what i do , itunes never clears diagnostic and usage data from my phone, it just sits there
    and keeps adding up
  2. rigormortis thread starter macrumors 68000


    Jun 11, 2009
    i tried rebuilding the library from scratch, it just made it worse , photos does not like importing 4500 pictures at once

    i went back to my old photo library

    itunes syncs photos and finishes

    iPhone 6 is stuck on 'syncing" on photo album

    all i see are duplicate videos from iTunes being written to my phone

    the pictures just wind up in 'other' and have to be unsynced

    my friend says go to 1 on 1 but i don't know what they will do, except set up my iPhone as new

    i am lost
  3. eyoungren macrumors Core


    Aug 31, 2011
    ten-zero-eleven-zero-zero by zero-two
    I would suspect your backup is corrupt.

    If there is a way to get your pictures onto your computer I would try that. You can setup as new. There are a few third party apps (Phoneview works for Mac) that allow limited file system access to your phone.

    It would then be a simple matter of once you've restored as new, using the third party app to copy your photos to the correct folder on your iPhone and then deleting the photo database files. Deleting those database files will force creating of a new photo database on the phone using the pictures you just copied back..

    That is also something you could try without restoring (deleting the photo database files) but there may also be something else corrupt in your backup, so I suggest you restore as new first, then copy your pictures back over and then delete the photo database files.
  4. rigormortis thread starter macrumors 68000


    Jun 11, 2009
    yeah i trashed my backups already, i also did a dfu.

    i worry about doing set up as new because i like to keep iMessages around forever

    now iTunes says i have 11 gigs of photos and 56 gigs of free space
    but the iPhone says i have 28 gigs of photos and 35 gigs of free space

    something else worth mentioning is that the problem with diagnostic and usage files staying on my iPhone is something that is wrong with the iPad as well, so it has to be something wrong with iTunes
    and maybe a restore as new won't do anything

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