Photoshop CS4 Setup Error

Discussion in 'Mac Apps and Mac App Store' started by imoron, Mar 28, 2009.

  1. imoron macrumors newbie

    Mar 28, 2009
    Melbourne, Australia

    I am relatively new to the whole MAC malarky... so I think my username really says it all. I did something moronic. I asked a friend how to delete an application -- I went ahead and deleted the whole Adobe Photoshop CS4 folder. I went back and even covered all my idiot-bases and deleted a lot of everything that was related to photoshop cs4 files.

    I then tried to re-install CS4 and I got an error which said;

    "Setup has encountered an error and cannot continue. Contact Adobe Customer Support for assistance."

    I googled this for hours and downloaded the adobe cs4 clean up tool from the adobe website. I then tried the uninstall and got this error:

    The installer database is invalid: please re-install the product from the original media. Please see the Setup log file for details.

    But of course I cannot install the original media set up. And then, I do a search for anything relating to a photoshop set up anywhere on the harddrive....

    And then following some... clearly ill advice... I deleted a folder renamed "resources"...ahem...

    And now this error occurs when I run the cleanup / uninstaller that I downloaded from the adobe site.

    "Startup Error: required sources are missing"

    Yes I am aware that this post is the kind that would generally make someone like me say, "how the hell did you ever manage to legally get your hands on a computer?!?!" but I assure you, I am generally not this stupid...

    Can someone help me? I actually need photoshop for my work and studies and have an assignment due in a few days that I can't finish without it :/ ... Any help would be so greatly appreciated.

    Kind regards,
  2. jandyb macrumors newbie

    Apr 8, 2009
    Fixed it!

    I had this same problem, I was searching the web for answers. I think I just found the answer though.

    Go to this folder:

    /Library/Application Support/

    make a backup of your "Adobe" folder. Next, delete the original.

    It should work now! I think the invalid database was in that folder, once it was gone, the installer makes a new one. Hope this helps!

    If you need to put some files back into your new Adobe folder from the old one, you can, but pick and choose which ones to do manually.

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