Photoshop issues :(

Discussion in 'Mac Apps and Mac App Store' started by ohyoshimi, Jan 28, 2008.

  1. ohyoshimi macrumors newbie

    Joined:
    Jan 28, 2008
    #1
    Hello All,

    I've never posted here before, and I'm not sure if any of you can help, but I'm getting a rather frustrating error with Photoshop every since I installed Leopard. For the first few weeks, everything was running just fine, but then one day I got an error that said, "An unexpected and unrecoverable error has occured."

    (screenshot: http://i27.photobucket.com/albums/c200/ohyoshimi/Picture10-1.png)

    I researched a bit and the general consensus was to reinstall Photoshop. I removed the entire CS3 suite and reinstalled last night. I finished updating this morning and opened Photoshop to begin working. I worked for about an hour before I got that very same error message again. It seems like once I get the error, it happens more and more frequently until I can't do ANYTHING - not even open a file - without receiving this error and having Photoshop close on me.

    At this point I am at a loss as to what to do. My school work depends on creative suite working correctly.

    A few things that are probably pertinent information:
    - Photoshop CS3, along with the entire suite, are legal copies. I bought them with a student license.
    - Leopard is also a legal copy.

    Thanks in advance

    -Patti
     
  2. sneamonitakis macrumors newbie

    Joined:
    Feb 14, 2008
    #2
    exact same problem

    I am having the exact same problem with Photoshop CS3 and Leopard as well. I recently installed Linotype Font Explorer and I am wondering if you run this as well. Literally 3 days after I installed Linotype this started happening. I am wondering if this has something to do with that.

    P.S. - I know how you feel about your schoolwork. I am having that same issue. Extremely stressful.
     
  3. taylorcjones macrumors newbie

    taylorcjones

    Joined:
    Feb 14, 2008
    Location:
    Birmingham, AL
    #3
    I got the same error after I had upgraded to Leopard. That was about a month ago. I could not find a fix, and ended up being so frustrated that I downgraded to Tiger. I haven't had any problems since.

    I don't think Leopard is fully compatible with CS3 applications, and even if it is partially compatible, I can't risk it because this is my full time job. Hopefully there will be an update in the near future that will allow CS3 to run properly on Leopard!! Let me know if you find anything!

    Thanks!

    Taylor
     
  4. Father Jack macrumors 68020

    Father Jack

    Joined:
    Jan 1, 2007
    Location:
    Ireland
    #4
    There is quite a large upgrade to Photoshop CS3 (from 10.0 to V10.0.1) although I'm not sure what it fixes .. :eek:
     
  5. rhett7660 macrumors G4

    rhett7660

    Joined:
    Jan 9, 2008
    Location:
    Sunny, Southern California
    #5
    I know when you uninstall cs3 you need to do a clean uninstall.

    http://kb.adobe.com/selfservice/viewContent.do?externalId=kb401056&sliceId=1

    This also apply's to the full version. We had similiear issuses on a couple of the cs3 on windows machines. Did a quick search and it looks like it might apply to Mac's OS also.

    We had to download a utility that was a two part uninstall/cleaner. Once we did the that, reinstalled and it worked fine.
     
  6. sneamonitakis macrumors newbie

    Joined:
    Feb 14, 2008
    #6
    after clean uninstall; still no luck

    I tried doing a full uninstall. I even deleted folders that pertained to CS3 and I still am having no luck. This time a bit of a different error occurred. It now says that Photoshop quit unexpectedly. I am wondering if anyone has anymore advice.

    I am starting to wonder if the recent OS X update might have something to do with this. I am aware that it was supposed to be fixing many problems with CS3, but perhaps this caused that issue?

    Any thoughts?
     
  7. rhett7660 macrumors G4

    rhett7660

    Joined:
    Jan 9, 2008
    Location:
    Sunny, Southern California
    #7
    sneamonitakis

    Down load the cleaner from adobe. There is a lot more files and folders that are hidden that need to be cleaned. We had very similiar issues on our machines.

    The cleaner is for the beta but it works on the full versions also. We couldn't do a complete new install without getting errors until we found the cleaner.

    Just a suggestion.
     
  8. sneamonitakis macrumors newbie

    Joined:
    Feb 14, 2008
    #8
    I did actually use the cleaner, and ontop of that I went manually through all of the folders and got rid of any files that pertained to Adobe CS3. I think I might just need to reinstall Leopard.
     
  9. tersono macrumors 68000

    tersono

    Joined:
    Jan 18, 2005
    Location:
    UK
    #9
    Yes, there is an issue with Font Explorer on Leopard - it's not compatible with 10.5.2
     
  10. peuT macrumors newbie

    Joined:
    Feb 15, 2008
    #10
    unfortunately, theres loads of bugs in leopard, and loads of my friends have complained of a load of programs on CS3 not being too compatible with leopard, personally i downgraded to tiger, leopard was so dodgy at running a lot of programs, so i just got leopard, but if you dont fancy downgrading an OS, the only solution i know is to downgrade to CS2!
     
  11. sneamonitakis macrumors newbie

    Joined:
    Feb 14, 2008
    #11
    I wish I could downgrade to Tiger but I can't because I just bought a new iMac and it came with Leopard preinstalled.
     
  12. mellowfellowcow macrumors newbie

    Joined:
    Feb 12, 2008
    #12
    haha

    I have leopard and Photoshop CS3 and they run perfectly together for me.:D
    (BTW i'm running a black macbook: 2.2GHz 160GB hardrive and 1GB RAM)
     
  13. jonnyfido macrumors newbie

    Joined:
    Apr 18, 2008
    #13
    Possible Fix? Worked for me...

    I was searching for a fix to Photoshop CS3's crash message "Unexpected and unrecoverable problem...", looked on Adobe's website and went through their Troubleshooting Photoshop CS3 page. If you skip down the page to option 5, step 2 it says to "Rename the Users\[username]\Library\Preferences\Adobe Photoshop CS3 Settings\Adobe Photoshop CS3 Prefs.psp folder to Adobe Photoshop CS3 Prefs.old." This didn't work for me. My folder had no files in it at all, so I tried trashing the entire folder "Users\[username]\Library\Preferences\Adobe Photoshop CS3 Settings" instead. This worked. A new folder was created in it's place with all the necessary preference files inside. Mind you, it didn't matter if I lost all my original prefs as I hadn't even used the program yet, so be aware all your original prefs will be deleted. Hope it works for anybody else who may have the same problem.

    MacPro Quad Core 2x 3GHz 4GB RAM Mac OS X 10.5.2.
     

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