Photoshop + Wacom + Mavericks = unstable

Discussion in 'Design and Graphics' started by Forkjulle, Nov 29, 2013.

  1. Forkjulle macrumors regular

    Aug 1, 2012
    Ever since upgrading my rMBP to Mavericks, Photoshop CS6 has been wobbly.

    Just to be clear, I've re-installed Photoshop and removed / re-installed the Wacom software.

    It's hard to explain. When drawing in Photoshop, everything works fine. But, very often, when I change tools (say, from the brush to eraser), nothing happens. It's as though Photoshop loses focus. I need to touch the tablet surface again to "activate" the Photoshop window.

    What makes this even more annoying is that, if you press buttons before touching the Photoshop canvas again, it remembers all the commands and suddenly "catches up" by scrolling through them all until it's "caught up" to my current command.

    Do you experience this at all? If so, then how have you dealt with it?
  2. Consultant macrumors G5


    Jun 27, 2007
    As any professional would know:

    - Don't update to .0 version of a new OS
    - Wait until all vendors update their software for new OS
    - Test using a test partition first
  3. Forkjulle thread starter macrumors regular

    Aug 1, 2012
    This is a completely unhelpful comment. It doesn't deal with my issue. But, thanks.
  4. thekev macrumors 604


    Aug 5, 2010
    It may help for future reference. Is rolling back the OS an option? Otherwise it's likely that your only option may be to wait for further updates from Apple, Wacom, and Adobe. Typically you'll just get a bunch of meaningless responses about repairing permissions or resetting pram from people who have no idea what things are actually affected by these actions.
  5. Forkjulle thread starter macrumors regular

    Aug 1, 2012
    Yes, I won't upgrade as quickly next time. So, I take your point.

    As a matter of interest, how does one roll back to Mountain Lion? I don't have a copy of Mountain Lion.
  6. thekev macrumors 604


    Aug 5, 2010
    Doh! In that case I'm not sure. I suppose it goes without saying that you've tried the latest photoshop updates and intuos drivers? I'll see if I can find any hack fixes in case it's just a silly conflict of some kind.
  7. Forkjulle thread starter macrumors regular

    Aug 1, 2012
    I'm happy with Mavericks. It's faster and smoother than Mountain Lion, in general.

    I've installed the latest Intuos drivers, yes.
  8. 960design macrumors 68030

    Apr 17, 2012
    Destin, FL
    Mine was acting a little wonky as well. Not all the time, just sometimes. I checked watched my memory usage and noted that it seemed to happen right about the time I maxed out memory ( possibly a swap lag? ). So I picked up 16G of memory for my macbook pro and haven't had a problem since.

    Running Mavericks->PS CS6E -> Wacom
  9. isuryan83, Dec 2, 2013
    Last edited: Feb 11, 2014
  10. rainydays macrumors 6502a

    Nov 6, 2006
    This is also a thing to keep in mind for the next upgrade. Make a mirror backup of your current install before you upgrade. Check to see that everything works properly after the upgrade and if it doesn't it's easy to go back to the backed up install.

    I know it doesn't help you now either. But as I said, a good thing to keep in mind.

    You COULD obtain a copy of mountain lion from sources I'm not allowed to mention here. As you had it legally installed on your computer I would personally not consider that illegal.
  11. Robellyn macrumors member

    Feb 4, 2010
    Edmonton CA
    Folkjulle, same problem here (Photoshop CC, Mavericks, 2012 Macbook pro, and both a Cintiq 21UX and an Intuos 3). Fortunately for me, I don't rely on Photoshop for my workflow so I can be patient while a fix is found. But, it IS a bummer!
  12. 1251division macrumors member

    Oct 8, 2012
    I've wanted to know how to do this too, prior to upgrading to 10.9. From what I understand, you can use the Internet Recovery option as detailed here:

    This assumes you had ML shipped with your machine of course.

    Also, as I understand the procedure, you would want to wipe your disk prior to reinstalling 10.8. Be sure to backup all of your important files so that you can copy them back to your fresh install.
  13. skottichan macrumors 6502a


    Oct 23, 2007
    Columbus, OH
    Same issue; 2011 27" iMac + Mavericks + Photoshop (and Illustrator) CC + intuos 4.

    Strangely, not having any issues with my Cintiq 13HD.

    My biggest problem with Photoshop (and Illustrator) is, I'll have to hit a key repeatedly for it change tools. None of my intuos' programmed shortcut keys will work.

    I've also had some issues with MangaStudio, where if I had Safari or Spotify open there was a horrific lag, but then after updating MangaStudio to 5.03, that problem disappeared.
  14. Photoshopper macrumors regular


    Mar 24, 2010
    I'd like to upgrade to Mavericks so I could take advantage of the FCP X update. But since most of my work is in PS, and I have the last Perpetual license version (CS6), upgrading my 5,2 Pro scares the heck out of me. If I have an issue with PS, I'm screwed-- I can't get an Adobe update (in the unlikely event they even issued one) unless I bought into their CC c**p.

    Not really sure where this leaves me...
  15. Forkjulle thread starter macrumors regular

    Aug 1, 2012
    I've started working in Sketchbook Pro, which is heavily designed around Wacom tablets, and can tell you that it's smooth and without bugs.

    It's actually better to draw in than Photoshop.

    That said, Photoshop still persists with its weird glitch.
  16. ThePixelDoc, Jan 5, 2014
    Last edited: Jan 5, 2014

    ThePixelDoc macrumors newbie

    Mar 29, 2010
    Wacom Installing ANDROID FILE TRANSFER APP with Current Driver

    Setting up 3 new 27" iMacs to be delivered tomorrow, and finding a number of threads pointing to problems with Mavericks and the current Wacom Driver MacOSX - Driver 6.3.7-3 (10.6x - 10.9x).

    The lucky solution to my problems, which I have posted both at Wacom and on Adobe's forum threads, is that my client is still using all Intuos 2 tablets. Uninstalling the *current* driver in favor of the Legacy Driver 6.2.0-w4 for Mac OS X v. 10.7, 10.6 & 10.5 (Intel) has solved all of the problems, and is working smooth as butter :D

    HOWEVER... when I went to uninstall the *current* driver by using the ONLY recommended method for years now, namely using the uninstall Wacom Utility... what did I find in the Applications ->Wacom folder? 3 unneeded programs, one of them being Android File Transfer app! I have no Android devices here, and just to be sure something hadn't slipped by me and been installed with Chrome or another tool, I uninstalled... and RE-INSTALLED from the official driver DMG. Sure enough, ANDROID File Transfer was back in the Wacom folder(!) WTF! :eek:

    I'm calling it a scandal regardless if it's harmless and/or needed for some installations or not!!! The installer should give the user the choice and/or be intelligent enough to sniff out the connected tablet and ONLY INSTALL the driver for that device.

    So what do you guys think of this?


    I found this on the Wacom Forums... I mean... really?!
    My other forum posts re: this topic:
  17. medruid, May 18, 2014
    Last edited: May 18, 2014

    medruid macrumors newbie

    May 18, 2014
  18. bkm89z macrumors newbie

    May 24, 2014
  19. viizi macrumors regular

    Dec 2, 2010
    exact same issue for me, cs6, cc been plaguing me for years. I got rid of it for a couple of months but then it returned again and there is so many things it could be, process of elimination I just do not have the time for. I had a feeling it was an extension but quickly eliminated that from the list. I thought perhaps it was my wireless keyboard not responding well in PS because wireless. Anyway, time to check that link above and hope for the best. Thanks in advance.

    edit: That white window plugin seems to have fixed it. Hours of use, no issues.
  20. medruid macrumors newbie

    May 18, 2014
    and i was registered here only for telling people how to fix the BUG which annoyed me a lot:)
  21. Forkjulle thread starter macrumors regular

    Aug 1, 2012
    As the person who started this thread, I can say that this aforementioned plugin seems to be working.

    I have been having, what seems to be, none of the issues mentioned in my original post.

    Will report back after a few more days.
  22. Girr macrumors newbie

    Dec 2, 2014
  23. hawken king macrumors member

    hawken king

    May 20, 2007
    the crazy thing is, this problem still exists in CC

    Just ran the patch above, all fixed. Thanks!
  24. koos42 macrumors newbie

    Mar 24, 2015
    On an older MacBook Air, upgraded to Yosemite, everything in PS6 with a Wacom went to hell.

    The white window plugin worked like a charm!

  25. sigmadog macrumors 6502a


    Feb 11, 2009
    near Spokane, WA
    I wonder if the plugin will also help with a Wacom Cintiq? Photoshop CS6 is a bit glitchy for me on it.

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