Physical Defect

My advice is simple. Go to Apple's website and initiate a return. Call Apple via their 800 # and ask for a prepaid return label and send it back for a full refund. You shouldn't have to stress over your purchase.

Once you get your money back go and place another order or go to a store and buy one.

 

I think I would have driven there and replaced it in-store. That's an unacceptable defect.

 

I don't understand. You reported a defect and they offered a resolution. Why are you venting? Instead of hanging up I would have asked to speak with a supervisor and have the replacement expedited. What kind of response were you expecting?

Of course, the best thing is to just go to the store. Instead of days and extra charges, it will take hours

 

No company has ever had a defect from the factory. And when they do it is unacceptable to offer a swap at a store or for them to send you a replacement offer without even seeing evidence of said defect.

Hey, it's a little black mark. You know the last time I saw the side of my iPad? The first day when I took it out of the package.

 

Resell value.

 

#1 - Don't ever think about the potential of what you will get when you are done using it... that's ridiculous.
#2 - I never said to not swap it out. The complaining is insane... they'll send out a new ipad while they keep this one and then they can return that when the new ipad comes in. Or they can swap at store. It's really no-brainer and such a minimal thing I don't see why they are getting so upset they need "to vent" on an internet forum.
#3 - The only valid argument I could see for this is if they didn't have enough money to front for a few days while waiting for the new one. And if that is the argument, my rebuttal is they probably shouldn't have bought it in the first place if they don't have that extra cash laying around either liquid or on a card.
#4 - In this day in age, nothing, especially electronics will ever be 100% for every unit sold. Get over it.

All that together = complete waste of time and energy getting "upset" over something so trivial.

 

I agree that Apple's suggested resolutions were completely reasonable, but I also think it is reasonable to expect the product to be perfect out of the box. I most certainly do think about resale value. It's the only way I can afford to keep upgrading every year. I keep my stuff in mint condition and sell them in time for the upgrade. I've gone through several cycles of stuff, and over the year, I'd say I only lose around 20% of the value. That is the price of a couple coffees every month. A defect like this is not only unacceptable (Apple would most certainly agree), but has a significant financial impact.

I expect perfection and Apple delivers. That's why I pay top dollar for their products and am happy to play in their ecosystem. We both benefit

 

I see. In your original post, I read it to mean one call, a couple of transfers, and you hanging up after they offered a resolution to the problem.

I agree. You shouldn't have to jump through hoops for all of this. This is a customer service failure on Apple's part. In general, with any company, I'll end a conversation and call back, or ask for a supervisor if the situation seems to be straying from the issue / resolution. Sometimes it works. Sometimes it doesn't. Customer service is tough, and very few companies get it even close to right.

 

These defect threads always turn I to flame wars. Always.

 

It's because they are ridiculous and all it takes is one intelligent person (me) to say something and it turns into a gigantic pig pile

 

Shouldn't be as stressful as it seems to be with you, you shouldn't have to go thru all the hassle .....ask for a free smart cover for the inconvience lol

 

BS customer service if you ask me. It should be a simple return process but I get that they'd want your credit card just in case you don't return the damaged one.