Picking up from UPS Customer Center

doverlock

macrumors regular
Original poster
May 30, 2007
126
29
Austin, TX
Did they make sure the name on your ID matched the package?

Package is in my dad's name (AT&T Account Holder), he conveniently lives back in Alabama. My Texas ID and US Passport matches the address of the package, would that be enough to pick it up?
 

SundayDuffer

macrumors 6502
Jun 25, 2011
345
0
Hmmm... I suspect you will have a difficult time. Call ups first. Good luck. Might as well have it delivered.
 

shaunmed

macrumors regular
Jun 26, 2010
242
0
UPS is pretty cool. give em a call or stop by a store. its better than the darn post office anyway.
 

CaptMarvel

macrumors 65816
Sep 20, 2014
1,405
919
North Carolina
Did they make sure the name on your ID matched the package?

Package is in my dad's name (AT&T Account Holder), he conveniently lives back in Alabama. My Texas ID and US Passport matches the address of the package, would that be enough to pick it up?
Matching addresses on a government issued ID should be enough. Worked for me.
 

slookx24

macrumors member
Mar 13, 2009
47
0
I picked up my 6+ from UPS Customer Center. It was sent under my brother's name, but my ID matched the address on the package. The UPS guys would not release the package to me and said the person whose name is on the package had to be the one to pick it up. I explained to them that UPS Customer Service said it would be available for pickup as long as the address on the ID matches the address on the package. However, the dude at the counter told me that is the 800 number's policy, and that THAT specific Customer Center I was at requires it to be the person whose name is on the package.

Eventually they released it to me after my brother texted me a picture of his ID.
 

Mac'nCheese

Suspended
Feb 9, 2010
3,752
5,099
Did they make sure the name on your ID matched the package?

Package is in my dad's name (AT&T Account Holder), he conveniently lives back in Alabama. My Texas ID and US Passport matches the address of the package, would that be enough to pick it up?
When I picked up mine, people were turned away from our local UPS center because they weren't the person the iPhone was sent to. They had the UPS note and other proof of address but that wasn't good enough.
 

doverlock

macrumors regular
Original poster
May 30, 2007
126
29
Austin, TX
Local Customer Center called me back about my delivery exception. Driver is going to come back before the leasing office closes and will deliver the package!

But I asked her about the naming issue, and she said she absolutely understood that AT&T's policy required a different name on the package and would have no issue with me picking it up. Seems like it's different policy at every center.


I just hope the driver can make it to me..
 
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