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pissed!!!
- Thread starter pianodude123
- Start date
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I completely understand Pianodude's frustration although my 2.0
has been perfect.
My guess is that it may be the Maxtor HD OR that with the exteral HD
connected that the system is taking longer to boot until it figures out
which one is the boot volume.
I recommended also stripping the system back down to "As shipped"
and running a fresh OS install. Then repair permissions and reboot SEVERAL
TIMES to see if that helps with boot time.
The diagnostic test CD may or may not find intermittent faulty bearings in the drives.
I understand a new users desire to put everything together and see how it flys, but ALWAYS! ALWAYS! test run your system "AS SHIPPED" for a few days before you start adding 3rd party anything.
I am a bit surprised to hear that this new model has the chirping issue
and hope that installing Developer Tools and the CHUD Tools .pkg
unchecking " allow nap " solves the problem.
This unit might have one of the faulty power supplies where the coils sing a bit at idle. The CHUD Tools fix puts a slight load on the system and seems to quiet the noise.
I really can't blame Pianodude for being upset after all he has invested,
but hopefully a little patience will have him back to normal soon.
has been perfect.
My guess is that it may be the Maxtor HD OR that with the exteral HD
connected that the system is taking longer to boot until it figures out
which one is the boot volume.
I recommended also stripping the system back down to "As shipped"
and running a fresh OS install. Then repair permissions and reboot SEVERAL
TIMES to see if that helps with boot time.
The diagnostic test CD may or may not find intermittent faulty bearings in the drives.
I understand a new users desire to put everything together and see how it flys, but ALWAYS! ALWAYS! test run your system "AS SHIPPED" for a few days before you start adding 3rd party anything.
I am a bit surprised to hear that this new model has the chirping issue
and hope that installing Developer Tools and the CHUD Tools .pkg
unchecking " allow nap " solves the problem.
This unit might have one of the faulty power supplies where the coils sing a bit at idle. The CHUD Tools fix puts a slight load on the system and seems to quiet the noise.
I really can't blame Pianodude for being upset after all he has invested,
but hopefully a little patience will have him back to normal soon.
Warranty?
I don´t get you people here: He bought the machine brandnew, so he is certainly and undeniably eligible für warranty services, which are read it out loud FREE of any charges, no matter whether he bougth it through Apple or a reseller.
So first of all stop shouting around, calm down, then call Apple Care, describe your problems and let them fix it for you.
You bought it new, it got warranty, so why do you make so much fuss about it. It is definitely unbelievable that Apple Care will deny handling problems with a machine under warranty, just not possible because it would get them fairly into legal trouble.
I had never ever any problems with Apple while handling warranty issues, they are behaving as anyone in business. If the fault is with them, they fix it, whether that means repair or exchange.
If the fault is with you, you need to handle it on your own, of course.
I don´t get you people here: He bought the machine brandnew, so he is certainly and undeniably eligible für warranty services, which are read it out loud FREE of any charges, no matter whether he bougth it through Apple or a reseller.
So first of all stop shouting around, calm down, then call Apple Care, describe your problems and let them fix it for you.
You bought it new, it got warranty, so why do you make so much fuss about it. It is definitely unbelievable that Apple Care will deny handling problems with a machine under warranty, just not possible because it would get them fairly into legal trouble.
I had never ever any problems with Apple while handling warranty issues, they are behaving as anyone in business. If the fault is with them, they fix it, whether that means repair or exchange.
If the fault is with you, you need to handle it on your own, of course.
One of my very well seasoned Mac PRO friends says it sounds much more like
Pianodude has a defective or loose RAM problem.
The chirping sound is entirely another issue and that the PSU ( power supply )
is causing that problem.
The CHUD Tools fix should work, but he should insist on the new PSU before
his 14 days are up.
Pianodude has a defective or loose RAM problem.
The chirping sound is entirely another issue and that the PSU ( power supply )
is causing that problem.
The CHUD Tools fix should work, but he should insist on the new PSU before
his 14 days are up.
rmhop81 said:
If you actually told that you would have to pay for them to look at it than it OBVIOUSLY was no longer under warranty. Most likely it was under warranty at the time and you straight out misunderstood what they were telling you. There is no reason to even suggest that Apple charges for evaluations of hardware while it is under warranty, especially when your information is flawed do to an apparent lack of communication in your case.
paulypants said:
Actually, once you're out of the 90 days of phone support (and still within the 1 year hardware warranty), if you call up with an issue you think is a warranty issue, they will ask for your credit card first. If it turns out you have a valid claim they won't do anything, but if they think it's just a support issue, they'll charge your credit card. I think it's largely a way to pressure you to get Applecare.
I think we need to calm down, sir. If there really is a problem, you need to get it sorted. Take it into a near Apple store (I mean an Apple, Apple store not a reseller) and they'll have a look. If they deem there and then something is wrong then they'll give you a new one.
Remember to keep your ram
Remember to keep your ram
pianodude123 said:
Is that the total time from turning on the power? Because it does sit there for a little while thinking about...something (memory tests? hardware polling?). Once it actually starts booting, it takes mine something like 5 seconds or so, with Tiger. With Panther, it's at least double that. Frankly I'm a little unsure about the exact time, since I hardly ever reboot it. I just put it to sleep, so it takes no time to start up again. So the boot time could be 5 minutes and it wouldn't bother me much....
After 8 months of owning a dual 2.5 and making heavy use of it, here's the complete list of problems:
Froze once.
Failed to wake from sleep once.
Recently the preferences stopped working, so I had to reboot.
So you obviously need to get yours fixed or replaced, if it's behaving significantly worse than that. (Obviously individual apps can be crashy or buggy, but the OS itself shouldn't be.)
--Eric
Eric5h5 said:
Ok, now that im calm, I will call apple and arrange a Genius bar appointment. I wil;l let y'all know how it works out. I dont care about the ipod so much any more, it is just that its making annoying sounds and it unexpectedly quits programs very very frerquently. It seems to quit the programs whenever you put stress on them. For example, I was playing around with dashboard, with the weather widget, and when i hit command+r it froze while doing the spinny effect....(just one example)
Oh yeah...also i have already installed all of my programs onto the machine and i do not want to have to use another one of my serials for word (student teacher) I dont know if there is anyway to back iup just the apps folder. Would just dragging it to my external hard drive work, or not? I also have photoshop, i work and dreamweaver installed, and those3 programs register themselves, so i dont know how i could install them if they were to give me a new hard drive...datawise, there isnt much on my sysitem
pianodude123 said:
dude, your grading speed on bootup time, my ibook boots faster than my friends FX-55 pc it really is dependent on allot of factors, also with macs most people dont even turn off there macs it's far more convenient to just put your mac to sleep, it also saves power, the time you spend at full throttle while you boot is more than a couple of days with the state saved in RAM.
also, if you mac crashes or freezes after a reinstall of OS X, there IS a hardware problem, work out exactly which sticks of ram are dodgy and get the replaced, you would be in the exact situation if you bought the ram for your pc, as for noise G5's are pretty damn silent if it's HD noise there is a serious problem with the HD, if it's fan noise then it's more complex.
you cannot blame apple on HD and RAM problems especially with the 3rd party ram, the HD's are the same as used in any pc so the risk of a dodgy one is identical.
oh and make a image of your current install with carbon copy cloner to your external drive, then just clone it back from the image with disk images restore, there tends to be permissions conflicts when you do this but if you then archive and install mac OS X onto the new drive it'll sort everything out (remember to delete the old system and choose to preserve apps and users)
law guy said:
Does anyone know if this would apply if say you bought an ibook and an updated model came out the next day?
Take it back! I bought a Dual 2.0GHz G5 PowerMac and after hooking up two 20" monitor to it I was ready to get to work. The damn thing would not boot so I put it back in the box and drove back to the Apple store. Thirty minutes later I had a new PowerMac up and running.
Take it back.
Take it back.
xisforextreme said:
Yes, sort of. If a new model comes out, the old model immediately gets a price drop. You qualify for that price drop but not an updated system.
For an iBook, the drop might only be $50 though. Personally, I'd much rather have the option at the new system.
paulypants said:
they said since it was overheating it may be a software problem AND software isn't covered under the warranty, so i would be taking the risk supposedly of them charging me to diagnose my computer and it being software that's causing the problem OR nothing happens to be wrong with my machine. which is still the most retarded thing i've ever heard of. if the machine isn't working right FIX IT. the machine is only 3 months old so it's completely covered. i took it to microcenter, compusa, AND the applestore and they all told me the same thing. applestore just happened to be cheaper with that fee compared to the other stores if it did end up being a software issue. there was no lack of communication whatsoever, each guy told me i would be taking the risk of it being a software issue, or nothing @ all, and i would get charged the fee for running the diagnostics on my PB.
so there's no need to act like a hardass.....
Not pissed anymore!
I booked my appointment at the genius bar, drove the long way, and told them patiently about my issue, stayed there for about an hour while they tinkered around with it...TO make a long story short, they are replacing the whole thing! THEY're overnighting me a new powermac BTO G5 and i hope to have it soon...thanks for the help! I probably should have put this post in mac discussion instead of buying advice...hehe
EDIT...oh yeah, how am i going to get the data and apps from this computer to the next, keep in mind the serial's might get changed and reregister themselves on a new machine, but i dont know how that whole thing works.
(carbon copy cloner is not for tiger yet...)
I booked my appointment at the genius bar, drove the long way, and told them patiently about my issue, stayed there for about an hour while they tinkered around with it...TO make a long story short, they are replacing the whole thing! THEY're overnighting me a new powermac BTO G5 and i hope to have it soon...thanks for the help! I probably should have put this post in mac discussion instead of buying advice...hehe
EDIT...oh yeah, how am i going to get the data and apps from this computer to the next, keep in mind the serial's might get changed and reregister themselves on a new machine, but i dont know how that whole thing works.
(carbon copy cloner is not for tiger yet...)
So, what does this whole experience teach you? Possibly that not every computer company out there is trying to screw you over? Apple Computers Inc. is a great company and they really do make the best computers/os's around. Hopefully you'll get to experience the love we have for our systems with your new PowerMac. Good luck!
I hate people started complaining to the message board first before even talk to Apple about any problem they may have. Another thing to consider, happy customer usually don't post on the Internet to tell everyone how happy they are. Considering the number of lemons with the big pictures, problems are rare and is very tiny percentage.
Try to go to Dell's user forum. And for people complaining about not getting the new promotions. Well, **** happens.
Try to go to Dell's user forum. And for people complaining about not getting the new promotions. Well, **** happens.
Re-installing software should not be a big deal and this user has already gone through enough by not taking things one step at a time.
I've recommended that he takes it slow this time making sure that each pair of RAM sticks registers in the system profiler before proceeding.
He has to make sure that none of his problems were caused by defective RAM
and that all his hardware is in good shape,
BEFORE he re-installs any 3rd party software.
I would recommend a clean install of each application, one at a time
with proper repair of permissions after each major application is installed.
If anything does go wrong, at least he'll know what caused the problem.
I've recommended that he takes it slow this time making sure that each pair of RAM sticks registers in the system profiler before proceeding.
He has to make sure that none of his problems were caused by defective RAM
and that all his hardware is in good shape,
BEFORE he re-installs any 3rd party software.
I would recommend a clean install of each application, one at a time
with proper repair of permissions after each major application is installed.
If anything does go wrong, at least he'll know what caused the problem.
pianodude123 said:Just bought a dual 2.7 Ghz Pmac. got it about two dayts ago. I am still eledgable for the save 100 dollars, but im mad becase now they are giving out the free ipods. I called them up and askd them whether i could get the rebate or not and they were no help solving my problbem. Im really pissed because i got the TOP OF THE ;line Model and i cant even get the discount! besides that, the computer isnt even fast (at all really!) It takes it 50 seconds to boot, it is ALWAYS freezing and crashing and it is just slow! Im really mad, and they dont even have ANY return policy! Its a shame, i really expected more frrom apple. Besides that, the computer is LOUD, i think it is abnormally loud because the hard drive make a really irregular sound like it is going to crash any second. Im really really really disappointed and wish i had never switched to apple!
Oh cry me a freakin river! We don't pitty you. I don't see why you think Apple has to give you a free iPod mini. Plain and simple, you bought it before the promotion started. Do you think that if you bought a $30,000 car, and 2 days later they would start giving $3,500 cash back that they would take you into consideration? Hell no they wouldn't. You have an extremely fast Mac and you'd be pissed if Apple updated them? If you're mad because of that then you bought the computer for the wrong reasons. (aka Bragging rights)
Maybe Apple should send you a box of tissues instead. Be happy with what you bought and stop crying. You have the best that Apple has to offer, and will be one of the best for some time to come.
I bought a new iMac G5 in March and they were updated in April, did I cry? Nope! They even added in everything that I paid extra for (AirPort, Bluetooth) AND lowered the price by $100. I'm only unhappy that it makes too much noise (as Apple advertised), but I not happy that Apple updated them less than month after I bought mine.