Pixelation glitch on new MBP

Discussion in 'MacBook Pro' started by JohnnyW2001, May 26, 2017.

  1. JohnnyW2001, May 26, 2017
    Last edited: Jun 23, 2017

    JohnnyW2001 Suspended

    JohnnyW2001

    Joined:
    Nov 6, 2012
    #1
    Has anyone seen this before? I have a new Macbook Pro Retina (Mid 2015). Only 6 months old. I am super careful with it. I barely have anything installed on it (Adobe CC, Microsoft Office, Steam with about three games -- that's about it) but I'm getting the following glitches very frequently:









    It seems to happen when I watch an online video in YouTube or something. I use Chrome as my browser.

    What's especially interesting is that I took a screenshot while the glitches were happening... and they appeared in the .png -- which seems to show it's a software issue, not hardware. This really surprised me.

    Apple support have not been very helpful so far. I've had two online chats. The first one told me to reset the SMC and PRAM -- which I did, to not avail. I've sent the above videos to them and now they've asked me to keep monitoring it in different browsers to see if I can identify what's causing it for them. Not very helpful! There's clearly a major fault and it's still under warranty.

    Has anyone seen this before?
     
  2. BrianBaughn macrumors 603

    BrianBaughn

    Joined:
    Feb 13, 2011
    Location:
    Baltimore, Maryland
    #2
    I'm thinking the screenshot just eliminates the hardware beyond the GPU.
     
  3. robvas macrumors 68030

    Joined:
    Mar 29, 2009
    Location:
    USA
    #3
    Bad
    Yup. Bad video, they should fix it right away.
     
  4. JohnnyW2001, May 27, 2017
    Last edited: Jun 23, 2017

    JohnnyW2001 thread starter Suspended

    JohnnyW2001

    Joined:
    Nov 6, 2012
    #4
    I think it's when it switches to the more powerful GPU. Nothing to do with watching videos. Edit: Or maybe not. Sigh.

     
  5. JohnnyW2001 thread starter Suspended

    JohnnyW2001

    Joined:
    Nov 6, 2012
    #5
    Ugh. Still it continues. It's hard to find time to take it to the Apple store when I need the laptop for work! :(



     
  6. JohnnyW2001, Jun 22, 2017
    Last edited: Jun 23, 2017

    JohnnyW2001 thread starter Suspended

    JohnnyW2001

    Joined:
    Nov 6, 2012
    #6
    More vids. This time for the Apple Engineers who are currently looking at my MacBook Pro (I've given them a link to this thread)...



     
  7. JohnnyW2001 thread starter Suspended

    JohnnyW2001

    Joined:
    Nov 6, 2012
    #7
    Well Apple finally fixed it. I had to take it in, but during the tests the glitch kicked in (thank goodness) and it was clear there was an issue. They replaced the motherboard and, after I'd wiped all the gunk off that Apple repair seemed to have covered my machine in (weird grime), so far everything is good, yay!
     

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