PixelSkin HD Replacement

[rumorman69]

Hey there. So I was wondering, if I get a bad pixel skin hd through the free apple iphone case program, I can get it replaced by Speck right? Do I have to send speck (or apple) back the bad case first? How exactly does the replacement process work? Can I get it replaced with another case? Thanks

 

[Knightshade]

Hey there. So I was wondering, if I get a bad pixel skin hd through the free apple iphone case program, I can get it replaced by Speck right? Do I have to send speck (or apple) back the bad case first? How exactly does the replacement process work? Can I get it replaced with another case? Thanks

Email speck describing the problem

They'll likely ask you for a couple of things (proof you bought/own the case- a copy of your email from apple is fine here; probably the product code from the inside of the case, and some proof of the problem- in my case I took a video of the lock button being difficult to press and attached it to my reply).

Provide those, and your address, and they'll ship you a new one.

No need to return the old one.

 

[rumorman69]

Email speck describing the problem

They'll likely ask you for a couple of things (proof you bought/own the case- a copy of your email from apple is fine here; probably the product code from the inside of the case, and some proof of the problem- in my case I took a video of the lock button being difficult to press and attached it to my reply).

Provide those, and your address, and they'll ship you a new one.

No need to return the old one.

Thanks. Do they send the replacement in retail packaging though or just a plastic bag or something?

 

[princesultan]

Thanks. Do they send the replacement in retail packaging though or just a plastic bag or something?

got mine in a plastic bag.

 

[thadoggfather]

Do you guys know the product code of the bad batch?

I have a pixelskin hd where I can send them proof of that through the apple case but the case itself is not on me because it is so useless. i left it at home.

 

[thadoggfather]

The product code of the bad batch?

You are rude and not helpful. I know that thread exists, I've posted in it many times before. Can't find the exact product code of the batch that is affected though.

You need prozac

Dont need help anyways, jsut called a family memmber and they read it off to me.

 

[PirateP]

I got my replacement today. It was in a retail box.

 

[0001001]

Does Speck replace the pixelskin only if I bought it from apple or do they replace it no matter where I bought it?

 

[gnychis]

Does Speck replace the pixelskin only if I bought it from apple or do they replace it no matter where I bought it?

from other posts it seems irregardless