PixelSkin HD Replacement

Discussion in 'iPhone Accessories' started by rumorman69, Sep 20, 2010.

  1. rumorman69 macrumors regular

    Joined:
    Jun 25, 2010
    #1
    Hey guys, wo I finally got my pixelskin hd free from apple today and unfortunately it's from one of the bad batches. It's a really dark black color and it's extremely stiff (that's what she said, I know haha). I've read speck is being really nice about this and replacing them for free sometimes overnighting new cases and sometimes letting you a new color or model. Could anyone that has had theirs replaced please tell me exactly what info speck needs and what direct email address to use to contact eric or whomever I need to get in touch with? Usually how long do they take to reply and do they reply at night or in the morning or afternoon. Did they overnight it and let you pick a new color or case? Thanks.
     
  2. Loves2spoon macrumors 65816

    Loves2spoon

    Joined:
    Jun 3, 2010
    Location:
    California
    #2
    Read here: http://forums.macrumors.com/showthread.php?t=995860

    Proceed to Speckproducts.com support page and email customer service. When they contact you they would like a picture of the defective case and a copy of the receipt (take a screen shot of your order from apple.com). If they have the pixelskin hd in stock they will overnight it to you via fedex. :)
     
  3. PirateP macrumors 6502

    PirateP

    Joined:
    Aug 3, 2010
    Location:
    Naboo Land
    #3
    They don't have the Pixelskin HD in stock. Janelle told me it would be 2 to 3 weeks before they send out the replacement.
     

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