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Please can someone give me advice

R

Roberto Barcellona

macrumors member
Original poster
Jun 4, 2015
67
3
Really need some help please.

On my 3rd 15inch MacBook Pro 2015 due to hardware issues.

The latest one only a day old had another hardware fault and had to have motherboard replaced.

Initially when I picked it up it wouldn't start up twice, they couldn't tell me why, they tested it and it started up. Now they say either it was updating or intermittent problem. Seems ok now.

Just wanted some advice please and could someone try this out.

When you haven't used the laptop for about 4hrs or turned off over night, when I do the 1st start-up I get a faint click noise under the keyboard. If I shut down and try again the click noise is gone, it's only on the 1st start up after a long period of time. Does this happen to anyone else with Mid 2015 MacBook Pro?

They have fully tested the computer but can't tell me what the clicking noise could be.

Thank you

Roberto
 
There shouldn't be any clicking in your MacBook Pro.
Also your brand new MacBook Pro should start up at the first attempt.
Return it and ask for a fully functional unit, since it costs more than €2000.
 
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BernyMac said:
How old is the MacBook? If it is brand new, there shouldn't be any issues.
Click to expand...
This one was a day old, brand new top spec replacement, I booted it up and the clicking noise happened. Ignored it until the next day but happened again.

I took it to the store and past those quick tests they do, 20mins or so.

They then further tested it and told me it was to do with screen, screen sensor, fan and fan sensor. When I picked it up they said we replaced the motherboard as it was faulty and overheating, the screen was ok. So they lied to me. Then in store they made me wait 1hr 30mins because someone forgot to bring out the laptop, I thought because they will still testing it. They gave me option of replacement at the beginning but I went for repair as they said just screen and fan. It took them 15 days so now I have to go through another battle to get money back or replacement.

We then tried to turn it on and it just went black screen, the tech guy held down power button to turn off and tried again it wouldn't turn on. They took it behind for further testing and it came on. The head tech guy came out and said it's passing all the tests so probably an intermitten problem. They wouldn't do anything for me so now having to deal with customer relations again.

I want my money back and also extra compensation so I can buy the new 27inch iMac, 6months I have dealt with this, with 3 brand new MacBook Pros all having major hardware faults, the 2nd one had to major repairs. I have to buy a Mac because I have spent thousands of pounds on thunderbolt external hardware.

These MacBook Pros are no good if you push them to their limit which I do with 4k video editing.

These machines are not fit for purpose.
 
Last edited:
Roberto Barcellona said:
This one was a day old, brand new top spec replacement, I booted it up and the clicking noise happened. Ignored it until the next day but happened again.

I took it to the store and past those quick tests they do, 20mins or so.

They then further tested it and told me it was to do with screen, screen sensor, fan and fan sensor. When I picked it up they said we replaced the motherboard as it was faulty and overheating, the screen was ok. So they lied to me. Then in store they made me wait 1hr 30mins because someone forgot to bring out the laptop, I thought because they will still testing it. They gave me option of replacement at the beginning but I went for repair as they said just screen and fan. It took them 15 days so now I have to go through another battle to get money back or replacement.

We then tried to turn it on and it just went black screen, the tech guy held down power button to turn off and tried again it wouldn't turn on. They took it behind for further testing and it came on. The head tech guy came out and said it's passing all the tests so probably an intermitten problem. They wouldn't do anything for me so now having to deal with customer relations again.

I want my money back and also extra compensation so I can buy the new 27inch iMac, 6months I have dealed with this with 3 brand new MacBook Pros all having major hardware faults, the 2nd one had to major repairs. I have my a Mac because I have spent thousands of pouns on thunderbolt external hardware.

These MacBook Pros are no good if you push them to their limit which I do with 4k video editing.

These machines are not fit for purpose.
Click to expand...
You are generalizing now... The MacBook Pro is a great computer, perfectly fine for video editing.
You got a lemon, and you deserve a fully functional replacement.
Forget about a compensation.
 
Max(IT) said:
You are generalizing now... The MacBook Pro is a great computer, perfectly fine for video editing.
You got a lemon, and you deserve a fully functional replacement.
Forget about a compensation.
Click to expand...
The 1st one had yellow tinge in corners of screen, they told me not to bother with repair, so gave me a new one.

The 2nd one was really getting into it and the graphics card failed on me with some heavy processing of 4k video. They repaired this fault and did extensive tests on everything. They gave it back to me and the SSD drive failed I lost all my work, lesson learned not backing up but just fresh from repair thought I wouldn't need to for a while. Another repair fully tested again, comes back to me and computer kept crashing. 3rd laptop straight out of the box overheating issues full repair and fully tested over 15 days, only to not turn on initially (in store with technician), continue to click and crashed on me last night when pushing it again.

3 laptops in a row is not generalizing this is personal experience.

Lol now I'm paranoid!
 
Last edited:
Roberto Barcellona said:
The 1st one had yellow tinge in corners of screen, they told me not to bother with repair, so gave me a new one.

The 2nd one was really getting into it and the graphics card failed on me with some heavy processing of 4k video. They repaired this fault and did extensive tests on everything. They gave it back to me and the SSD drive failed I lost all my work, lesson learned not backing up but just fresh from repair thought I wouldn't need to for a while. Another repair fully tested again, comes back to me and computer kept crashing. 3rd laptop straight out of the box overheating issues full repair and fully tested over 15 days, only to not turn on initially (in store with technician), continue to click and crashed on me last night when pushing it again.

3 laptops in a row is not generalizing this is personal experience.

Lol now I'm paranoid!
Click to expand...
You were very unlucky...
I'm using five 2014 MacBook Pro for very intensive tasks on a daily basis and they are just fine.
 
Roberto Barcellona said:
I want to cry, lol, I'm on phone with customer relations again!

Do you work for Apple?
Click to expand...
No, I'm just a customer like you. We actually have five top specced 15" MacBook Pro 2014 working in our organization (plus several personal MacBooks like mine, that is a 13").
 
Max(IT) said:
No, I'm just a customer like you. We actually have five top specced 15" MacBook Pro 2014 working in our organization (plus several personal MacBooks like mine, that is a 13").
Click to expand...
My whole system crashed while I was recording music Friday evening, only came back from repair on thursday.

Friday morning I recorded this video with 2 clicking noises coming from under the keyboard, do you have any idea what it could be?

https://www.dropbox.com/s/ure2vmabemslkl1/ClickNoiseMorning18:12:15.mp4?dl=0
 
Roberto Barcellona said:
Really need some help please.

On my 3rd 15inch MacBook Pro 2015 due to hardware issues.

The latest one only a day old had another hardware fault and had to have motherboard replaced.

Initially when I picked it up it wouldn't start up twice, they couldn't tell me why, they tested it and it started up. Now they say either it was updating or intermittent problem. Seems ok now.

Just wanted some advice please and could someone try this out.

When you haven't used the laptop for about 4hrs or turned off over night, when I do the 1st start-up I get a faint click noise under the keyboard. If I shut down and try again the click noise is gone, it's only on the 1st start up after a long period of time. Does this happen to anyone else with Mid 2015 MacBook Pro?

They have fully tested the computer but can't tell me what the clicking noise could be.

Thank you

Roberto
Click to expand...


Get a surface pro 4..
 
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