Please can someone help me

Discussion in 'iOS 5 and earlier' started by Andie17, Oct 27, 2011.

  1. Andie17 macrumors newbie

    Oct 27, 2011
    Please can someone help, I'm about to have a breakdown !!!! I successfully updated my iphone 4 and ipad2 with the new ios5 and everything was great till I plugged in my daughters iPhone 3GS. I have now lost all my contacts and have gained hers, have tried syn but now she has all my apps too, our phones are a total mess, have turned iCloud off, that deleted every thing !!!!!! Can someone give me easy instructions on how to solve this mess and Can I remove her phone from my apple account and set her up a separate one ? If so how? Any help would be really appreciated, I daren't switch iCloud back on on my phone or iPad ? Thanks:eek:
  2. wrinkster22 macrumors 68030


    Jun 11, 2011
    restore to factory conditions
    setup from backup
  3. GraphicsGeek macrumors 6502a

    Sep 19, 2008
    Sounds like she is signed in under your iCloud account on her 3GS. She should have her own Apple ID for iCloud. You should probably restore frm your last backup for each phone. Make sure your are restoring from the right backup. The important thing is to make sure she signs in under her own iCloud account. But you can still share the same iTunes account if you buy all her apps.

    Settings > Store > scroll down to Apple ID. This should be your information, only if you pay for her apps. If not, the it should be her Apple ID that she will set up for icloud.

    Settings > iCloud > this should be where you guys have separate accounts. Her Apple ID for I could should go here. Your Apple ID for iCloud would be the same one used for iTunes.

    If all else fails, restore from the proper backups.
  4. Andie17 thread starter macrumors newbie

    Oct 27, 2011
    Thanks for that, I have restored my phone and turned iCloud off on her phone. Have tried creating a new iCloud I'd for her but it keeps going back to same account!!!! Any idea?

    How can I delete her phone from my iTunes account and set up her own account please? Thanks
  5. GraphicsGeek macrumors 6502a

    Sep 19, 2008
    Restore her phone too. With ios 5, you sign into iCloud in the setup. If you miss it, go to Settings > iCloud and you should be able to sign out of whatever account and sign into hers.
  6. kicko macrumors 65816

    Aug 26, 2008
    keep in mind you can keep the same account/ID for itunes (purchases) and also have you own ID's for the cloud. Just create a new one for your daughter and sign in to icloud with it. Then in the itunes/app store sign in with yours if you still buying off the same account (yours)
  7. Andie17 thread starter macrumors newbie

    Oct 27, 2011
    Thanks. Sorry I'm being a dumb blonde now totally confused:confused: not sure if I do all of the above just on her phone or are you referring to sync with comp so sorry for being a pain:rolleyes:
  8. Andie17 thread starter macrumors newbie

    Oct 27, 2011
    Sorry me again, if we turn iCloud off on my daughters phone will that Stop us getting each others stuff? Tried all of above but not having any luck cheers
  9. GraphicsGeek macrumors 6502a

    Sep 19, 2008
    Yes, either she uses her own icloud ID or doesn't use one at all. If you guys are signing into the same iCloud ID then that is your problem.

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