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Please delete

JOSE891 said:
Ok so for about the past 6 months I having a few annoying issues with my 2013 rMBP. Screen flickers randomly a few times an hour, When asleep and woken up it takes 5 minutes to connect to the Wi-Fi, Wi-Fi drops out a few times a day, and battery dying quickly.

I have called Apple about 10 times and all they do is troubleshot me with a PRAM & SMC reset, which hasn't doing nothing for me. I have tried doing a fresh reinstall of the OS multiple times and still no luck fixing the issues.

They have set up a few genius appointments for me to go to the Apple Store and every time I go they just run a diagnostics and stress test and say they don't see any problems despite me recording and show them multiple videos of the issues in 1080P quality, they screen even flickered in front of them a few times and all they said was "It's part of the OS". Which I doubt.

I have AppleCare + and thought by buying that when I bought my computer they would help me if any issues like this arroused in the future, big mistake. I have talked to 1 "Senior advisor" and they just told me to go to the Apple Store and I will be "Taken care of".

At this point I really want to see if any of you guys can help me out, give me any advice, or type of recourse before I call Apple for the final time to see if they can replace the WiFi chip and screen before I sell my computer :(

I shouldn't have to sell my computer because Apple refuse's to help me out.

PLEASE HELP ME!

BTW in the US.
Click to expand...


Phone Apple again and insist on upper tier management support, keep calm, but explain that you are not satisfied and that you want this issue fixed. I must admit, on the very odd occasions I've had issues, I use my Apple representative and she calls the store if needed....last time I used it was to replace a faulty trackpad on my MBA...one call, she set up the repair and the whole job was done in store in under two hours.
 
The wifi dropping is most likely Mavericks, as that is a known bug, at least it was in the beta.

I'd communicate to them regarding the battery stating being such a new laptop, the performance of the battery is abnormal. I'm not sure what to say about the flickering, that doesn't sound right but they (apple) seem unconcerned which is very uncharacteristic of them
 
The return window becasue you dont like it is not the length of the warranty, and if their diagnostics are not showing any errors its hard for them to aggree something needs to be replaced.


You can of course do like others said and keep trying some apple store reps replace stuff withoug even verifying its broken
 
Yep, a known hardware fault. I can fix that problem for you free of charge. Just ship the MBP to me and I'll sort it out.
 
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