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Stephen.R

Suspended
Original poster
Nov 2, 2018
4,356
4,748
Thailand
Blah blah blah, I waive all imaginary rights to 'privacy' if you want to spill the beans here.



Under "Rules for Debate" #1 says a person must provide source(s) for their claims if challenged, and #2 says not to keep repeating the same claim over and over again.

Ok, seems logical.

When I questioned how these rules are applied, a moderator responded and told me:

The moderators aren't going to take sides in a technical debate and decide what information in posts is true or false. If you want to challenge a claim of fact, you can provide contrary information (as you've done) but without insults, and you can ask other users to back up their claims with links to authoritative information.

and followed up with:

The rule is enforced when the stated conditions are met and the post(s) involved are reported to the moderators.

So first off - what exactly are "the conditions"? Because telling someone they're wrong 5 times and providing reasons why, after they've made the same false claims, 8 or 9 times in a week, apparently isn't it.
 
The rules can be found in the Debate section of the MacRumors Rules for Appropriate Debate.
  1. Sources. If you claim that something's a fact, back it up with a source. If you can't produce evidence when someone asks you to cite your sources, we may remove your posts. If you started the thread, then we may remove or close the thread.
  2. Repetition. If you repeat the same claims without adding new information, we might remove your posts. Again, if you started the thread, then we may remove or close the thread.
Neither rule is so specific that an algorithm could tell when to apply it, but the moderators apply them as consistently as they can. Here are more details about how these rules are applied.

#1 applies when a user explicitly requests sources from someone who makes a claim for which sources can be sought, i.e., when sources are applicable as evidence, as opposed to stated opinions or unprovable claims (e.g., whether a deity exists). Typically, providing sources doesn't convince everyone else of a claim, and the discussion may turn to whether or not the sources are reliable, but it still moves the conversation along, which is a goal of the rule. This avoids letting users make challenged claims in a debate without any responsibility to provide evidence. If the user fails to provide sources within a reasonable time after an explicit request for sources, and this is reported, then the moderators will check that the rule applies and if so take action. The moderators use their judgment to decide what constitutes a "reasonable time" in a given case, since some threads and some users are much more active in the forums than others.

#2 is applied less often, because it represents a balance between allowing users to express themselves and limiting the extent to which users can make the same claim or state the same opinion repeatedly, in a way that interferes with the use of the forums by others. For example, if a user likes (or dislikes) AirPods and mentions this every time the topic comes up, it may or may not annoy other users, depending on the frequency of these posts, and whether or not the user makes posts in context or in reply to other comments or just re-states the same opinion. Typically, this isn't a problem. It also isn't a problem if a user provides the same answer when the same question is asked by multiple users in multiple threads, particularly regarding technical issues. At the other extreme, a user who makes the same claim, with the same words, over and over in a single thread, without adding new information and without regard to what other users are saying, is much more likely to have their posts moderated under this rule.

Both rules involve more than one post. If a post report is submitted based on either rule, it is very helpful if the post report contains links to some or all of the other posts, not just the one post being reported.

If a user makes a claim, another user makes a counterclaim, and then the two users repeat the same exchange multiple times, varying the words as they go, it probably doesn't further the conversation, but it may not violate either rule, such as when sources have not been explicitly requested or when the posts take quoted post into account. As stated in the message quoted by Stephen.R, the moderators do not take sides in a debate of facts by deciding which claims are true and which are not. Their goal is to enforce the rules and foster more useful debates.
 
so if phrases like “why do you keep repeating this”, “this is the third time I’ve corrected you” in response to repeated claims aren’t sufficient to identify as asking for some kind of “source”, what exact phrase is required to trigger rule 1?
 
The following would make the request more obvious to the other user:

Please provide for a source for your claim that...​
 
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I’m not asking what would make it obvious to the other user. The other user had 5 relies from me and didn’t once acknowledge them - he just kept posting the same blatantly false claims.

im asking what it takes to make moderators understand that a user is posting disputed claims and take action on it, rather than penalising someone for saying “stop lying” when they post the same false claim over and over.
 
im asking what it takes to make moderators understand that a user is posting disputed claims and take action on it, rather than penalising someone for saying “stop lying” when they post the same false claim over and over.
One of the things typically required is reporting the post(s). In general, we'd have to see the post and the context.

It's possible that a moderator is participating in a thread, or reading it because it's of interest to them, but that's not something one should count on as a means for bringing possibly problematic posts to the attention of moderators.

As Doctor Q noted above, when the complaint is about repetition, it would also be important to point to the prior posts that are being repeated. If they were reported, you can refer to a report date, otherwise a link to the post is important, especially across threads.


It's never appropriate to post "Stop lying" as a reply to any post. That would generally be moderated as an insult or trolling, regardless of whether it's true or not.

See the Rules for Appropriate Debate, the rule labeled "Responsibility" under the Moderation heading:
"I was goaded into breaking the rules" is not an excuse.
 
In general, we'd have to see the post and the context.
This is how my post, which a moderator clearly saw, started:


Stop. Lying.

This is the eighth time in a week you've made this claim or some variation of it.

I'ved replied to you at least five times. Initially I gave you the benefit of the doubt - we are all missing knowledge somewhere. You have chosen to ignore every one of those responses apparently, and keep posting this. Once could be a misunderstanding. Twice could be forgetting. Eight times after being told how and why you are wrong, is deliberate.

One last time.
Are you saying it’s unreasonable for me to expect a moderator would see that, and actually look at the posts the other party had been making?

if you want to call “stop lying” a troll I’m not going to waste my time arguing how ridiculous it is - I’m asking why the repeated false claims that the moderator must be aware of are not deemed to break both rule 1 and 2.
 
To clarify: I don’t have any ****s to give about being suspended. I’m asking about why false and deliberately misleading statements are simply ignored.
 
It seems like this event was very unfair. If @Stephen.R's message really did not satisfy MacRumours's rules, they should be altered such that they're not the root of similar harms.
 
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Rights to privacy are not imaginary. We purposely don't discuss a user's moderation history without their permission. Since you have given that permission, we can provide more details about moderation of your post in the thread in question, although we don't have similar permission from other users who participated in the thread.

We're repeating our explanations here, but you've asked essentially the same questions several times, and don't seem to appreciate that moderation is based on the documented form rules, applied to every post, and that everyone is responsible for their own posts, no matter what anyone else posts.

You and other users were participating in a debate about hardware. The debate was within the rules, but you were given a temporary suspension for calling another user a liar. Under the rules, posts can dispute what others say, but not call other users names or belittle their character. The violation was rather minor, and it was treated seriously only because it was the 11th case of personal insults or trolling on your record, and moderation actions escalate with repeated rule violations.

I’m not asking what would make it obvious to the other user. The other user had 5 relies from me and didn’t once acknowledge them - he just kept posting the same blatantly false claims.
If you had asked the user to provide sources, and the other user had not provided them, and you had reported the original claim and your request, the moderators would have been able to apply rule #1, as explained above. Since you didn't do these things, the rule didn't apply and wasn't considered.

im asking what it takes to make moderators understand that a user is posting disputed claims and take action on it, rather than penalising someone for saying “stop lying” when they post the same false claim over and over.
You reported that a user was making disputed claims, so the moderators knew that was your opinion. However, that's not against the rules. When you used name-calling, that had nothing to do with disputed claims, just the name-calling. It was not appropriate to look to the moderators to take your side in a technical debate.

Are you saying it’s unreasonable for me to expect a moderator would see that, and actually look at the posts the other party had been making?
The moderators look at every reported post, to see if it breaks the rules, and they often look at neighboring posts and posts quoted by a reported post, to get some context or check if others had broken rules. So it's reasonable to expect that a moderator would see other posts, including ones in your technical debate.

if you want to call “stop lying” a troll I’m not going to waste my time arguing how ridiculous it is - I’m asking why the repeated false claims that the moderator must be aware of are not deemed to break both rule 1 and 2.
False claims can be challenged by other users in a thread. The moderators are not tasked with determining what's true, even when they see posts that others (like you) claim are false. That's the case even if the moderators have personal opinions about the subject of the debate. They keep their opinions to themselves and stick to enforcing the forum rules.

See the post above for when the rule against repeatedly making the same post applies.

To clarify: I don’t have any ****s to give about being suspended.
The reason that moderators don't ban users for a first offense is to give them reminders and short suspensions as warnings that the rules will be enforced. If you don't care about suspensions, and are therefore not heeding these warnings, then further violations of the rules will likely get you banned. When users violate rules repeatedly and end up banned, they often complain that the very last violation wasn't ban-worthy, but it's the accumulation of problems that produces bans.

im asking what it takes to make moderators understand that a user is posting disputed claims and take action on it, rather than penalising someone for saying “stop lying” when they post the same false claim over and over.
The moderators didn't choose to either (A) stop a user from posting disputed claims or (B) penalize you for name-calling, as if it had to be one or the other (choosing sides). They evaluate each user's posts on their own merits. In this case, the other user's posts didn't break the rules and yours did.

if you want to call “stop lying” a troll I’m not going to waste my time arguing how ridiculous it is - I’m asking why the repeated false claims that the moderator must be aware of are not deemed to break both rule 1 and 2.
Rule #1 applies to users who fail to provide evidence of a claim after being asked to provide it. That didn't occur in this case. Asking a user to provide citations, links, etc. is not the same as simply telling them that their claim is wrong. Rule #2 applies as explained above, but since you're talking about the posts of another user we can't provide details about any moderation applied to that user without their permission.

I’m asking about why false and deliberately misleading statements are simply ignored.
The statements were not ignored. You brought them to the attention of the moderators, and expected them to decide that the claims were false (which is beyond the scope of their job) and then remove the posts (despite their not breaking the rules).
 
don't seem to appreciate that moderation is based on the documented form rules, applied to every post, and that everyone is responsible for their own posts, no matter what anyone else posts.

It's not that I "don't appreciate it". I simply do not believe that the rules are being applied equally, if at all in some cases.

Because based on what I've seen and what you've said here - a person could hypothetically join a conversation about a new Mac or iPad or whatever, make a ridiculously misleading claim, like say "These new X are limited to 1 external display at 1080p/30Hz", and repeat that claim, ad nauseam, ignoring all responses to it; And so long as no one uses the exact phrase "Please provide a source for your claim", the moderators would not consider those ridiculous posts to be (a) misinformation, (b) repetitive, or (c) trolling.




Asking a user to provide citations, links, etc. is not the same as simply telling them that their claim is wrong.
Are you seriously telling me that you think someone with a solid grasp of the English language can't interpret that meaning from the phrase "Why do you keep saying this?"


If you don't care about suspensions
It's like you're making an effort to read the words, but not comprehend the meaning.

I said I have zero ****s to give about being suspended. As in, I'm not here to have a pointless argument about something that has happened in the past and I can't change. I don't agree with you at all that saying "stop lying" is an insult, or trolling (I'm not even going to push you to clarify which I was supposed to have done, as both have been mentioned).

I'm trying to get you to explain why multiple, repeated false claims from someone - which had to be visible to moderators when they read my post, were not deemed to break the rules, and so far the only response seems to be, because I didn't use the exact phrase "quote your sources".


So, in spite of first stating:

Neither rule is so specific that an algorithm could tell when to apply it, but the moderators apply them as consistently as they can. Here are more details about how these rules are applied.

There is apparently no real nuance to how this is applied, as you implied. If "why do you keep repeating this" and "I've explained how you're wrong X times now" doesn't equate to the same intent as "show your source for that", what the **** is the point of having human moderators? You might as well have a bot that reacts to quoted posts with the phrase "show your sources" and checks for followups with links. At least it'd be understandable when that doesn't understand every possible way to say "I call ******** on your ridiculous claims, back them up with some evidence".
 
It's not that I "don't appreciate it". I simply do not believe that the rules are being applied equally, if at all in some cases.
The moderators work hard at consistency, but of course they don't always achieve it. That's why we review decisions and make changes when we learn of inconsistencies. In this case, the moderators were aware of the posts involved and didn't find rules violations. More commonly when users point out inconsistencies, it's either because posts were not reported or because users assumed that no discipline was applied when instead it was handled privately.

Because based on what I've seen and what you've said here - a person could hypothetically join a conversation about a new Mac or iPad or whatever, make a ridiculously misleading claim, like say "These new X are limited to 1 external display at 1080p/30Hz", and repeat that claim, ad nauseam, ignoring all responses to it; And so long as no one uses the exact phrase "Please provide a source for your claim", the moderators would not consider those ridiculous posts to be (a) misinformation, (b) repetitive, or (c) trolling.
You asked what phrase would satisfy the rule, and we gave you one example. It doesn't have to be an exact phrase, as long as it's clear to the moderators that someone has asked for sources. If you'd like other examples, look at your own posts. In previous weeks you made posts saying "Can you reference where this was said?" (very direct) and "So you don’t have any data to back up your claim?" (almost as direct). Ignoring posts that say "you're wrong" is allowed under the rules, but ignoring source requests is not. If posts are "ridiculous" then the trolling rule might apply, but the definition of ridiculous does not include a technical claim that someone else disputes.

Are you seriously telling me that you think someone with a solid grasp of the English language can't interpret that meaning from the phrase "Why do you keep saying this?"
Yes. A user might answer that question by saying "because I wanted to share my vast knowledge" (without giving sources). But if they are asked "Can you reference where this was said?" then the rules require them to answer, and you can choose to call them on it if they don't.

It's like you're making an effort to read the words, but not comprehend the meaning.
That's incorrect. The meanings of "Why do you keep saying this?" and "What are your sources for this information" differ. Your interpretation differs from the interpretations of multiple moderators.

I'm trying to get you to explain why multiple, repeated false claims from someone - which had to be visible to moderators when they read my post, were not deemed to break the rules, and so far the only response seems to be, because I didn't use the exact phrase "quote your sources".
You submitted a complaint that a user had "repeatedly posted the same grossly incorrect information" and implied that the moderators knew about this and instead chose to give you a temporary suspension as a result. Posting incorrect information is not against the rules. You did not say that a user was violating the rule requiring replies to requests for sources, nor were you determined to have made such a request. And your temporary suspension was the result of a different complaint and your record of prior rule violations.

If there was a connection between your complaint and your suspension, it wasn't because of the moderators. The apparent connection was that your frustration at another user's claims led you to make a name-calling post. That's why we mentioned that each user is responsible for their own posts, no matter what anyone else posts.

There is apparently no real nuance to how this is applied, as you implied. If "why do you keep repeating this" and "I've explained how you're wrong X times now" doesn't equate to the same intent as "show your source for that"
You are correct that they don't equate. Consider a scale from "That's incorrect." to "Please provide links to sources for this information as required under the Debate section of the MacRumors Rules for Appropriate Debate." The former definitely wouldn't be interpreted as a request for sources while the latter definitely would. In between these extremes are phrases that the moderators would have to interpret. Different people would choose different cutoff points in that range, where they think clarity is sufficient. The moderators routinely evaluate nuances like this.

what the **** is the point of having human moderators? You might as well have a bot that reacts to quoted posts with the phrase "show your sources" and checks for followups with links. At least it'd be understandable when that doesn't understand every possible way to say "I call ******** on your ridiculous claims, back them up with some evidence".
There are countless ways to ask for sources, including the ones you've used. You are claiming that "Why do you keep saying this?" is one of them. The moderators didn't think so. That makes it likely (and certainly possible) that the user you asked would not consider it to be a demand for evidence either.

If you're not here for an argument about something that has happened in the past (as you phrased it) then it's unclear why you want to use your time to debate the differing interpretations of one phrase that you chose to use, when you can still do something about what you see as misinformation in the forums. You've misinterpreted our example of "Please provide a source for your claim" as the one and only way that you can ask for sources, so feel free to use that exact phrase from now on. It's not required, but it's sufficient.
 
That's incorrect. The meanings of "Why do you keep saying this?" and "What are your sources for this information" differ. Your interpretation differs from the interpretations of multiple moderators.
Given that you responded to me clarifying the phrase "I have zero ****s to give about being suspended" by waffling on about the Moderator Approved way to demand sources for ******** claims, I stand by by my original assessment.

You're deliberately just trying to misinterpret the things I'm writing. Because of course, that's your right.
 
It seems to me that there is a big difference between telling somebody to “stop lying” and saying “you are a liar.” One is requesting the person to stop an activity, while the other could be an insult. I see no insults whatsoever in the post that led to a suspension here.

Telling somebody to stop lying is not an insult. Stating otherwise is a massive stretch, and requires one to make multiple assumptions… If the person is lying, or even if the other poster believes they are lying, then asking them to stop doing so is not an unreasonable request. The other poster could point out (or not) that they are not lying by providing a source which they were asked for repeatedly. But, that didn’t happen here… which leads to the 2nd point.

In looking at this situation, it certainly does appear that the moderators in this case continually looked the other way as the citation rule was broken, which led to a contentious argument getting MORE heated. Had the moderators intervened and required a source, the suspension for saying “stop lying” never would have happened.

My personal takeaway:

1. This was not a justified suspension since no actual insult was made.

2. As mentioned in another thread here, the citation rule is almost never enforced by the moderators despite reports. This leads to more and more contentious arguments… and then suspensions when things spill over. Simply enforcing the citation rule would be less work in the long run for the mods, IMHO. Instead, they let it go, it festers, and we have situations like this, where the person who flouts the citation rule then hits the report button when they feel insulted, despite no actual insult having been leveled.
 
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There are countless ways to ask for sources, including the ones you've used. You are claiming that "Why do you keep saying this?" is one of them. The moderators didn't think so. That makes it likely (and certainly possible) that the user you asked would not consider it to be a demand for evidence either.
So what is one to do when such a statement is made but ignored, invariably by the other side switching topics. How long does one wait until one should expect a reply on that?
 
So what is one to do when such a statement is made but ignored, invariably by the other side switching topics.
If you've made a clear request for sources in a debate, capture a link to your request so you can include it in your report to the moderators.

How long does one wait until one should expect a reply on that?
The rule doesn't specify an exact time interval, but you're welcome to report the lack of a response anytime, for example the next day, or as soon as the user posts again in the same thread. The moderators consider the timing it case by case, depending on how active the thread is, how frequently the user visits, the timezones involved, or any other information they have. They may notify the user privately that a response is required, to guarantee that the user knows of the request. The goal is to avoid leaving challenged claims indefinitely, rather than to apply the rule immediately.
 
It seems to me that there is a big difference between telling somebody to “stop lying” and saying “you are a liar.” One is requesting the person to stop an activity, while the other could be an insult. I see no insults whatsoever in the post that led to a suspension here.

Telling somebody to stop lying is not an insult. Stating otherwise is a massive stretch, and requires one to make multiple assumptions… If the person is lying, or even if the other poster believes they are lying, then asking them to stop doing so is not an unreasonable request. The other poster could point out (or not) that they are not lying by providing a source which they were asked for repeatedly. But, that didn’t happen here… which leads to the 2nd point.

In looking at this situation, it certainly does appear that the moderators in this case continually looked the other way as the citation rule was broken, which led to a contentious argument getting MORE heated. Had the moderators intervened and required a source, the suspension for saying “stop lying” never would have happened.

My personal takeaway:

1. This was not a justified suspension since no actual insult was made.

2. As mentioned in another thread here, the citation rule is almost never enforced by the moderators despite reports. This leads to more and more contentious arguments… and then suspensions when things spill over. Simply enforcing the citation rule would be less work in the long run for the mods, IMHO. Instead, they let it go, it festers, and we have situations like this, where the person who flouts the citation rule then hits the report button when they feel insulted, despite no actual insult having been leveled.
Think this is splitting hairs: eg stop being an idiot (or stop idioting?) vs you are an idiot. I think the same applies to: stop lying vs you are a liar. Both breed an atmosphere of disrespect instead of respect. IMO, everybody is entitled to respect, even those who want to poke the bear. If one doesn't like a post or is not getting anywhere, leave it alone, would be my advice.
 
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Think this is splitting hairs: eg stop being an idiot (or stop idioting?) vs you are an idiot. I think the same applies to: stop lying vs you are a liar. Both breed an atmosphere of disrespect instead of respect. IMO, everybody is entitled to respect, even those who want to poke the bear. If one doesn't like a post or is not getting anywhere, leave it alone, would be my advice.
I’ve been told to leave this forum by 2 separate posters in the SFF. In neither case was any moderation action taken because I wasn’t directly told “you must leave” or something like that. I was asked something “if you don’t like it, why don’t you leave?”

This looks like pretty much the same thing to me. Not a direct insult, so why was moderation action taken? Seems a bit inconsistent IMHO.
 
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It seems to me that there is a big difference between telling somebody to “stop lying” and saying “you are a liar.” One is requesting the person to stop an activity, while the other could be an insult.

Telling someone "stop lying" implies they are engaged in the act of lying (by your definition above) and are therefore a liar. How could someone engage in the act of lying without being a liar? If you engage in the act of murder you are a murderer.

Pretty simple concept really.
 
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I’ve been told to leave this forum by 2 separate posters in the SFF. In neither case was any moderation action taken because I wasn’t directly told “you must leave” or something like that. I was asked something “if you don’t like it, why don’t you leave?”

This looks like pretty much the same thing to me. Not a direct insult, so why was moderation action taken? Seems a bit inconsistent IMHO.

Telling someone "stop lying" implies they are engaged in the act of lying (by your definition above) and are therefore a liar. How could someone engage in the act of lying without being a liar? If you engage in the act of murder you are a murderer.

Pretty simple concept really.
That was my take...in this case, it seems to me, the noun can't be separated from the verb in terms of meaning.
- "You are a troll" vs "poster is trolling the forums". In this case the verb implication, seems to me, is different than the noun implication.
- "Why don't you leave MacRumors?" vs. "Maybe MacRumors isn't an online site that aligns with your style". Don't know, but the former seems like trolling to me, the latter a gentler, kinder way of saying the same thing? If a moderator wants to chime in with an observation....great.

Back to the "blah, blah blah" of this. It seems if one avoids calling people out and instead calls out the post, all of this can be avoided. Or don't call out the post, but instead report the post. This is not difficult, if you ask someone for a citation/references, report the post. If the moderators and staff elect not to support your reported post, use the "contact us". If one fails to get a suitable conclusion move on and accept you can't win them all in an online forum. Retaliation is sure to get a post moderated and or the poster suspended or banned.
 
That was my take...in this case, it seems to me, the noun can't be separated from the verb in terms of meaning.
- "You are a troll" vs "poster is trolling the forums". In this case the verb implication, seems to me, is different than the noun implication.
Are you saying that one can troll without being a troll, but one can't lie without being a liar?
 
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Are you saying that one can troll without being a troll, but one can't lie without being a liar?
Yes, that is what I am suggesting.
If one cannot lie without being a liar, then every human being is a liar; everybody has lied at least once in their life. Therefore, how can that be seen as an insult? I think calling somebody a “liar” usually indicates that they frequently/regularly lie and it is a label of their expected behavior.

Also, asking one to stop doing something that is quite commonplace (lying) should not be seen as an insult either.
 
Telling someone "stop lying" implies they are engaged in the act of lying (by your definition above) and are therefore a liar. How could someone engage in the act of lying without being a liar? If you engage in the act of murder you are a murderer.

Pretty simple concept really.
Everybody lies sometimes. Telling somebody to stop doing so is quite different than labeling somebody a “liar” which implies a habitual or regular pattern of lying in most cases.
 
If one cannot lie without being a liar, then every human being is a liar; everybody has lied at least once in their life.

Agreed, in the strictest sense of the word every human being is a liar, though I would say it like this: every human being has lied therefore has been a liar at one time or another. I don't see "liar" as binary. Ex: when I meet someone for the first time I don't think to myself "liar" even though it is most certainly true by a strict definition.

Also, asking one to stop doing something that is quite commonplace (lying) should not be seen as an insult either.

This takes us back to civility. I didn't see the thread in question but what I can make of it from the posts here is there were at least 2 ways to handle it:

1) Per the rules. Ask the member to provide citation, report the post, await action.

2) Tell the member "stop lying" which could be construed as an insult because it implies the member was lying in the first place. Evidently this results in a "time out", right or wrong, is what it is.

I see option #1 as being more civil. Option #2, which has also gotten me a time out here, isn't outright hostile but isn't really very civil either.

Everybody lies sometimes. Telling somebody to stop doing so is quite different than labeling somebody a “liar” which implies a habitual or regular pattern of lying in most cases.

Undecided, some definitions reference it in the habitual sense, some don't, some list both.
 
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