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Please don't host with GoDaddy for your own sake

I can't remember the time period exactly, but I had a website with a friend of mine on GoDaddy a few years back. It wasn't a great experience, but for the price we paid, we couldn't complain. Do I have to say it? 😛
 
Godaddy using FRAUD to get clients

• Thank you for contacting Live Chat support for Virtual and Dedicated Servers. Your patience is appreciated, as I might be assisting multiple customers.
•
• May I start with your name and the issue which you are currently experiencing?
2:26:13 PM
• Customer
i was cut off
2:26:34 PM
• Sean
Hello.
2:26:42 PM
• Customer
i was chatting to Michael at admin
2:26:44 PM
• Sean
Okay. What was it that you were chatting about?
2:27:22 PM
• Customer
migrating our service
2:27:35 PM
• Customer
i escalated the chat because i was getting no where
2:27:53 PM
• Customer
michael is from admin support
2:28:02 PM
• Sean
I see you have a dedicated server. Are you looking to get a new server that you can migrate your content to?
2:28:18 PM
• Customer
no
2:28:25 PM
• Customer
when we became your clients
2:28:34 PM
• Customer
we specifically requested a service which could be easily scalable
2:28:50 PM
• Customer
not something that we need to keep rebuilding
2:29:01 PM
• Sean
I see. You are currently on a Dedicated server which is not scalable.
2:29:12 PM
• Customer
we want a cloud solutiuon
2:29:17 PM
• Sean
That is not a solution that we currently offer.
2:29:26 PM
• Customer
then we were deceived
2:29:43 PM
• Customer
we spent a lot of money migrating to you guys from WEB24
2:30:06 PM
• Sean
I do apologize if you were misinformed.
2:30:24 PM
• Customer
thats not good enough
2:30:33 PM
• Customer
i want resolution and not an appology
2:30:45 PM
• Sean
I do apologize that you feel this way. However, you are requesting a solution that is not possible with in our environment.
2:31:03 PM
• Customer
please transfer this to management
2:31:19 PM
• Sean
Let me see if I can find someone for you.
2:31:34 PM
• Customer
thank you
2:31:38 PM
• Sean
You're very welcome.
2:31:42 PM
• Sean
Your patience is appreciated.
2:31:48 PM
• Customer
my patience is being tested atm
2:33:05 PM
• Customer
how long do you anticipate?
2:36:23 PM
• Sean
I do not have any Supervisors near me. I can have one available shortly.
2:39:10 PM
• Customer
ok, i'll wait, how long?
2:39:25 PM
• Sean
I do not have a time frame at this point.
2:39:34 PM
• Customer
this is not what i expected from Godaddy...
2:40:06 PM
• Sean
I do apologize. All of the current people that can assist you from here are not available currently.
2:40:30 PM
• Customer
if i was a new enquiry, there would be a queue of operators available...
2:41:17 PM
• Sean
I do not understand what you mean.
2:41:53 PM
• Customer
my meaning is plain.
2:42:28 PM
• Sean
I do apologize that I do not understand.
2:42:40 PM
• Customer
because this is essentially a complaint, there is no urgency...
2:43:32 PM
• Sean
I do apologize that you feel this way. We do not have as much staff in the way of complaints as they do not happen often enough to warrant such a staff. Supervisors for example do a number of functions including taking requests such as this.
2:44:50 PM
• Customer
perhaps i will get your attention, when i socialise on twitter and google hangouts
2:45:14 PM
• Sean
Someone will be able to handle your request shortly. Your patience is appreciated.
2:46:15 PM
• Customer
hello
2:50:30 PM
• Sean
I am still trying to get someone for you.
2:51:04 PM
• Customer
ok
2:52:06 PM
• System
Geoffrey J has joined the session.
2:53:34 PM
• Geoffrey J
My name is Geoffrey, I'm the Supervisor on the floor. How can I be of assistance?
2:53:59 PM
• Customer
hello Geoffrey
2:59:18 PM
• Customer
we agreed to migrate to you from WEB24 because we wanted a fully scallable solution as our business grows
2:59:55 PM
• Customer
now we have outgrown the spec of the current machine we being told that we have to start a new server and migrate our services, new ip addresses etc. this is not a solution which we agreed to
3:00:55 PM
• Geoffrey J
What specifically were you looking to have upgraded on the server? There are certain parts of the server that can be upgraded without a re-provision, but most features are not upgradable without that.
3:02:11 PM
• Customer
we need more ram and faster cpu because the server is failing our voip connections
3:03:03 PM
• Customer
we spent over $2000 setting this up
3:03:39 PM
• Customer
not to mention the cost of the service, which has been average at best
3:03:56 PM
• Geoffrey J
yes, I can understand the frustrations that you have with that and the miscommunications that caused this situation. Unfortunately, the features that you would need to upgrade would not be possible without changing the box entirely. A new/faster CPU would require a brand new server in that situation. We do not currently offer a scalable solution for our dedicated environments and no way to provide a comparable service.
3:06:07 PM
• Geoffrey J
certain features can be upgraded, such as adding security firewalls, without reprovision
3:06:51 PM
• Customer
so basically we were sold a service which you cannot provide
3:07:18 PM
• Customer
we came from a VPS solution to this exactly because of your reputation and because we were specifically told this was achievable.
3:08:15 PM
• Geoffrey J
unfortunately, we cannot upgrade the server- a new server could be purchased at which point the content could be migrated and any unused time on the previous machine (if applicable) could be refunded to in store credit and used towards the purchase of a renewal on your new box
3:08:16 PM
• Customer
this is outrageous
3:08:50 PM
• Customer
what do you propose to do?
3:09:48 PM
• Geoffrey J
we will definitely review this situation internally with the agent that you had spoken with initially regarding the information you were provided- we certainly do not wish to provide incorrect information in these situations and will want to ensure that doesn't happen again in the future
3:10:50 PM
• Customer
that does not help me
3:11:07 PM
• Geoffrey J
if you would like to move forward with purchasing the new server and setting that up with the features you're looking for to begin migrating that content, we can certainly help you with that
3:11:22 PM
• Customer
im not spending a further $2000 to be in the same position in 6 months from now....
3:11:56 PM
• Geoffrey J
if a cloud or scalable solution is needed, than I regret to inform that we do not currently offer a solution that would meet those needs
3:12:17 PM
• Geoffrey J
believe me when I say that we would love to be able to offer a product to do what you need, we simply do not offer any kind of solution curretnly
3:12:40 PM
• Customer
then i want compensation for the misinformation provided to us by your consultant, which has caused us to incur costs.
3:13:16 PM
• Geoffrey J
I'd be more than happy to offer a refund on the previous month's renewal of the server which occurred on November 5th for A$125.46 as a gesture of good will regarding this conversation and a one time courtesy
3:14:17 PM
• Customer
that does not come close to covering our expenditure to date on this 'solution'
3:15:04 PM
• Customer
essentially you have been charging us for a service which you have not provided
3:16:50 PM
• Customer
in Australia that is a breach of Trade Practices Act for false and misleading representation. penalties for which incur up to $200,000 fine
3:17:56 PM
• Geoffrey J
While we understand that there might have been a miscommunication regarding the services at the beginning, the server has been up and running to this point. We do apologize for any potential inconveniences that have been caused but we can only offer you the solutions that we currently have available. While I understand that those are not ideal, they are the solutions we provide.
3:20:25 PM
• Customer
that is not good enough
3:20:49 PM
• Geoffrey J
Bearing in mind that we do not offer cloud services, nor do we have directly scalable solutions - what are you hoping to get from me?
3:20:55 PM
• Customer
we would have never engaged your company if you guys did not misrepresent your capabilities
3:21:12 PM
• Geoffrey J
Bearing in mind that we do not offer cloud services, nor do we have directly scalable solutions - what are you hoping to get from me?
3:22:15 PM
• Customer
for a start, for you (at your cost) migrate our services to a machine currently capable of handling our requirements
3:23:54 PM
• Customer
with no interruption to our services
3:24:18 PM
• Geoffrey J
may we have permission to access the server to see what amount of content you have?
3:26:20 PM
• Geoffrey J
we may be able to migrate the content for you at no cost, but it will depend on the amount of content that is on the server -
3:27:34 PM
• Geoffrey J
you will need to purchase the new server that meets your requirements, as we cannot give the server to you for free
3:28:00 PM
• Customer
yes you can log in
3:29:08 PM
• Geoffrey J
Also, please keep in mind that this is still not going to be a "scalable" solution- meaning that if in 6 months you need to upgrade again- we would not be able to migrate the content again and the same procedures would have to be followed
3:30:18 PM
• Customer
and I expect that you provide us with a minimum 3 months FREE service on the new server
3:30:28 PM
• Customer
this exercise has cost our company close on $3000 with your hosting charges, this is a minimum i will accept as compensation
3:31:29 PM
• Geoffrey J
Depending on the amount of content, we would like to work with you regarding migrating the content to your new server. Please understand that we do not offer any kind of compensation. I am willing to refund the month of the previous server as a gesture of good will and work with our teams regarding the migration of the content
3:38:19 PM
• Geoffrey J
please allow us a few moments to see if the migration of the content is something that our teams can do
3:38:36 PM
• Geoffrey J
So, our teams have looked into this and advised that we would be willing to migrate the content to a new server at no-cost. To review, as a good will gesture we would like to offer to migrate the content for free from your last server to a newly purchased server. We are also willing to refund the most recently purchased month of your last server. Please keep in mind that this is not a scalable or cloud solution- so if this new server doesn't fit your needs down the road we would not be able migrate the content for free or upgrade the server.
3:43:50 PM
• Customer
i feel very strongly about this and expect you to resolve this without the need to escalate to ACCC and social media
3:45:29 PM
• Geoffrey J
I agree and understand. Again, we would need to purchase a new dedicated server that meets the specifications that you need. I would suggest perhaps going beyond that so you can have some ability to grow into it. We will migrate the content at no additional charge once the server is set up. Also, we will put the funds you paid in the last month of your old server towards the purchase of a new server. This is the solution that we can offer you. Please let me know how you would like to proceed.
3:49:30 PM
• Customer
soliciting our business using false and misleading representations is tantamount to fraud and receiving benefit as a result, that is theft. your offer of compensation is not commercial. I repeat my previous offer of compromise as being very reasonable, under the circumstances. please get authorisation to accept if it is outside your scope of authority. I do not want to escalate this, but i will unless favourable resolution is not achieved today.
3:54:41 PM
• Geoffrey J
I understand your position, but we do not offer a solution that is "elastic" in the sense of being able to click a button to upgrade your server. It is "scalable" in the sense that we can help you purchase a new server that meets your needs, and we are willing to move the content for you at no cost, which is normally not something we would offer as a free service. I am empowered with the authorization to help you, but the free migration and the refund of the most recent month of your previous server is the solution we are willing to provide at this time.
4:00:17 PM
• Customer
that is your choice. i will proceed to escalate this now. expect to see this transcript in any and every forum as well as our twitter feeds.
4:02:23 PM
• Customer
not to mention a formal complaint to ACCC
4:03:12 PM
• Geoffrey J
We understand if that is the route you feel you need to go.
4:03:16 PM
 
beluga29 said:
• Customer
now we have outgrown the spec of the current machine we being told that we have to start a new server and migrate our services, new ip addresses etc. this is not a solution which we agreed to
Click to expand...

So what did the original salesman say that led you to believe you were paying for a cutting-edge distributed-computing solution that could have its capacity dynamically adjusted on request? A dedicated server is certainly not that.

Quote that, show that you were promised X and given Y, and you might have a point to make.

As it is, you just have a TL😀NR transcript showing some poor schmuck in a call centre politely trying to explain why he doesn't have a magic button that will make your dedicated server (i.e. an actual, physical, computer) grow a new CPU.

Don't misunderstand me: I can easily believe that you were misled by a salesman, but the key evidence is the conversation with the guy who originally sold you Brooklyn Bridge, not your subsequent argument with the guy in the toll booth when you tried to collect.

Pro tip: when specifying a system, don't rely on content-free buzzwords like "scaleable" or "cloud" that can mean whatever people want them to mean. If you mean that you want to be able to upgrade the CPU with a phone call, say so and get it written down on a contract (and if that contract is breached, complain in writing and don't expect to sort it out over a live support chat).

Sounds to me that what you need is a second dedicated server and some way of spreading the load between them and adding new servers when required (which will also give you some redundancy). Or maybe some company that specialises in proper distributed computing can help you out (Amazon?). However, you're certainly not going to get that kind of support for AU$125/month from the ISP equivalent of WalMart - even if the sales assistant does have a badge saying 'Consultant'.
 
Benchtech said:
I, and many others on the internet have had the worse experience in the world with GoDaddy and I want to save you the misfortune of paying into a contact which is awful.

I like many others faithfully bought GoDaddy hosting a while ago in good faith that for my money I would get a reasonable quality of hosting, I bought the most expensive shared hosting package that they offer which is always advertised as fast, and powerful, how wrong could I be, how wrong could I be! I bought cloud hosting meaning that the loads for my website should be spread out over multiple servers to stop my site being slow, from the first site load the speed was god damn awful, the servers could hardly handle one user loading a Wordpress php file and it took around 10 seconds to even display a page, naturally I put this down to it being a new site and continued to bare the speed.

It then came to installing my SSL certificate, I filled in all the details they needed and they said it would be installed within the next 72 hours, I patiently waited and at 48 hours I could see that there was no sign of any changes, I called them up to advise them of this, 'No Sir, I can assure you it will be done within 72 hours'. 72 hours later still nothing. I began to get really impatient as you cannot even use your hosting control panel when the certificate is being installed, I called them up and was assured that it would be installed within the next 2 hours, I waited a further 12 hours and then called them up again, I was then told I would have to wait another 72 hours by their crap customer support.

After it was finally installed I thought I could finally get on with what I wanted to do with the hosting, my website. I made my website and still noticed the slowest loading speeds in the world, my users were complaining at how slow it was and that they were waiting 10+ seconds to begin even loading the site. I thought 'hey! No problem I can use their award winning support that they advertise'. I sent in my message and sent in a ticket explaining how it was nothing to do with the site and was THEIR servers, what do I get back? An automated response. It was evident that they did not even read my ticket and just sent an automated response with tips on how to speed up my website, I sent in more and more tickets and they did the same thing, they send back automated responses and then in the end try and blame it on my site saying 'PHP is intensive'.

I wouldn't mind if I had loads of users, but when I am the only person on my site I experience awful loading times, sometimes it is faster than other times which should not happen on so called 'cloud hosing'.

I beg of you not to use GoDaddy, I never had any of these problems with hosts such as 1and1, before you suggest it's my internet connection I can assure you that it is not, other sites loads lightning fast and mine is consistently slow. I am now putting it through cloud flare to try and squeeze some speed out before my contract is up, but please do not use them.

GoDaddy, do not reply to this message, I have seen you respond to these before claiming it is some abnormal thing that should not be happeneing and never does usually happen, you can stick your PR posts where the sun does not shine, I've had enough of you, you've robbed me.
Click to expand...
[doublepost=1470380327][/doublepost]I 100% agree - Godaddy service is horrible - they give you a tkt number and the problem is never resolved - you call them and the just say the resource team is working on it since 72 hrs. Please don't use Godaddy services - their email /webmail / panel module crashes again and again
 
  • Like
Reactions: JamesPDX
Your Call Is Important to Them.

It sounds like Centurylink or iii over there. I hope you can get with a company that supports you need for growth while supporting 256-bit PFS or better, TLS1.2 etc on your new certificate via "Let's Encrypt" or better. Would https://aws.amazon.com/what-is-aws/ work for your situation?

Anyway, best of luck.


beluga29 said:
Godaddy using FRAUD to get clients

• Thank you for contacting Live Chat support for Virtual and Dedicated Servers. Your patience is appreciated, as I might be assisting multiple customers.
•
• May I start with your name and the issue which you are currently experiencing?
2:26:13 PM
• Customer
i was cut off
2:26:34 PM
• Sean
Hello.
2:26:42 PM
• Customer
i was chatting to Michael at admin
2:26:44 PM
• Sean
Okay. What was it that you were chatting about?
2:27:22 PM
• Customer
migrating our service
2:27:35 PM
• Customer
i escalated the chat because i was getting no where
2:27:53 PM
• Customer
michael is from admin support
2:28:02 PM
• Sean
I see you have a dedicated server. Are you looking to get a new server that you can migrate your content to?
2:28:18 PM
• Customer
no
2:28:25 PM
• Customer
when we became your clients
2:28:34 PM
• Customer
we specifically requested a service which could be easily scalable
2:28:50 PM
• Customer
not something that we need to keep rebuilding
2:29:01 PM
• Sean
I see. You are currently on a Dedicated server which is not scalable.
2:29:12 PM
• Customer
we want a cloud solutiuon
2:29:17 PM
• Sean
That is not a solution that we currently offer.
2:29:26 PM
• Customer
then we were deceived
2:29:43 PM
• Customer
we spent a lot of money migrating to you guys from WEB24
2:30:06 PM
• Sean
I do apologize if you were misinformed.
2:30:24 PM
• Customer
thats not good enough
2:30:33 PM
• Customer
i want resolution and not an appology
2:30:45 PM
• Sean
I do apologize that you feel this way. However, you are requesting a solution that is not possible with in our environment.
2:31:03 PM
• Customer
please transfer this to management
2:31:19 PM
• Sean
Let me see if I can find someone for you.
2:31:34 PM
• Customer
thank you
2:31:38 PM
• Sean
You're very welcome.
2:31:42 PM
• Sean
Your patience is appreciated.
2:31:48 PM
• Customer
my patience is being tested atm
2:33:05 PM
• Customer
how long do you anticipate?
2:36:23 PM
• Sean
I do not have any Supervisors near me. I can have one available shortly.
2:39:10 PM
• Customer
ok, i'll wait, how long?
2:39:25 PM
• Sean
I do not have a time frame at this point.
2:39:34 PM
• Customer
this is not what i expected from Godaddy...
2:40:06 PM
• Sean
I do apologize. All of the current people that can assist you from here are not available currently.
2:40:30 PM
• Customer
if i was a new enquiry, there would be a queue of operators available...
2:41:17 PM
• Sean
I do not understand what you mean.
2:41:53 PM
• Customer
my meaning is plain.
2:42:28 PM
• Sean
I do apologize that I do not understand.
2:42:40 PM
• Customer
because this is essentially a complaint, there is no urgency...
2:43:32 PM
• Sean
I do apologize that you feel this way. We do not have as much staff in the way of complaints as they do not happen often enough to warrant such a staff. Supervisors for example do a number of functions including taking requests such as this.
2:44:50 PM
• Customer
perhaps i will get your attention, when i socialise on twitter and google hangouts
2:45:14 PM
• Sean
Someone will be able to handle your request shortly. Your patience is appreciated.
2:46:15 PM
• Customer
hello
2:50:30 PM
• Sean
I am still trying to get someone for you.
2:51:04 PM
• Customer
ok
2:52:06 PM
• System
Geoffrey J has joined the session.
2:53:34 PM
• Geoffrey J
My name is Geoffrey, I'm the Supervisor on the floor. How can I be of assistance?
2:53:59 PM
• Customer
hello Geoffrey
2:59:18 PM
• Customer
we agreed to migrate to you from WEB24 because we wanted a fully scallable solution as our business grows
2:59:55 PM
• Customer
now we have outgrown the spec of the current machine we being told that we have to start a new server and migrate our services, new ip addresses etc. this is not a solution which we agreed to
3:00:55 PM
• Geoffrey J
What specifically were you looking to have upgraded on the server? There are certain parts of the server that can be upgraded without a re-provision, but most features are not upgradable without that.
3:02:11 PM
• Customer
we need more ram and faster cpu because the server is failing our voip connections
3:03:03 PM
• Customer
we spent over $2000 setting this up
3:03:39 PM
• Customer
not to mention the cost of the service, which has been average at best
3:03:56 PM
• Geoffrey J
yes, I can understand the frustrations that you have with that and the miscommunications that caused this situation. Unfortunately, the features that you would need to upgrade would not be possible without changing the box entirely. A new/faster CPU would require a brand new server in that situation. We do not currently offer a scalable solution for our dedicated environments and no way to provide a comparable service.
3:06:07 PM
• Geoffrey J
certain features can be upgraded, such as adding security firewalls, without reprovision
3:06:51 PM
• Customer
so basically we were sold a service which you cannot provide
3:07:18 PM
• Customer
we came from a VPS solution to this exactly because of your reputation and because we were specifically told this was achievable.
3:08:15 PM
• Geoffrey J
unfortunately, we cannot upgrade the server- a new server could be purchased at which point the content could be migrated and any unused time on the previous machine (if applicable) could be refunded to in store credit and used towards the purchase of a renewal on your new box
3:08:16 PM
• Customer
this is outrageous
3:08:50 PM
• Customer
what do you propose to do?
3:09:48 PM
• Geoffrey J
we will definitely review this situation internally with the agent that you had spoken with initially regarding the information you were provided- we certainly do not wish to provide incorrect information in these situations and will want to ensure that doesn't happen again in the future
3:10:50 PM
• Customer
that does not help me
3:11:07 PM
• Geoffrey J
if you would like to move forward with purchasing the new server and setting that up with the features you're looking for to begin migrating that content, we can certainly help you with that
3:11:22 PM
• Customer
im not spending a further $2000 to be in the same position in 6 months from now....
3:11:56 PM
• Geoffrey J
if a cloud or scalable solution is needed, than I regret to inform that we do not currently offer a solution that would meet those needs
3:12:17 PM
• Geoffrey J
believe me when I say that we would love to be able to offer a product to do what you need, we simply do not offer any kind of solution curretnly
3:12:40 PM
• Customer
then i want compensation for the misinformation provided to us by your consultant, which has caused us to incur costs.
3:13:16 PM
• Geoffrey J
I'd be more than happy to offer a refund on the previous month's renewal of the server which occurred on November 5th for A$125.46 as a gesture of good will regarding this conversation and a one time courtesy
3:14:17 PM
• Customer
that does not come close to covering our expenditure to date on this 'solution'
3:15:04 PM
• Customer
essentially you have been charging us for a service which you have not provided
3:16:50 PM
• Customer
in Australia that is a breach of Trade Practices Act for false and misleading representation. penalties for which incur up to $200,000 fine
3:17:56 PM
• Geoffrey J
While we understand that there might have been a miscommunication regarding the services at the beginning, the server has been up and running to this point. We do apologize for any potential inconveniences that have been caused but we can only offer you the solutions that we currently have available. While I understand that those are not ideal, they are the solutions we provide.
3:20:25 PM
• Customer
that is not good enough
3:20:49 PM
• Geoffrey J
Bearing in mind that we do not offer cloud services, nor do we have directly scalable solutions - what are you hoping to get from me?
3:20:55 PM
• Customer
we would have never engaged your company if you guys did not misrepresent your capabilities
3:21:12 PM
• Geoffrey J
Bearing in mind that we do not offer cloud services, nor do we have directly scalable solutions - what are you hoping to get from me?
3:22:15 PM
• Customer
for a start, for you (at your cost) migrate our services to a machine currently capable of handling our requirements
3:23:54 PM
• Customer
with no interruption to our services
3:24:18 PM
• Geoffrey J
may we have permission to access the server to see what amount of content you have?
3:26:20 PM
• Geoffrey J
we may be able to migrate the content for you at no cost, but it will depend on the amount of content that is on the server -
3:27:34 PM
• Geoffrey J
you will need to purchase the new server that meets your requirements, as we cannot give the server to you for free
3:28:00 PM
• Customer
yes you can log in
3:29:08 PM
• Geoffrey J
Also, please keep in mind that this is still not going to be a "scalable" solution- meaning that if in 6 months you need to upgrade again- we would not be able to migrate the content again and the same procedures would have to be followed
3:30:18 PM
• Customer
and I expect that you provide us with a minimum 3 months FREE service on the new server
3:30:28 PM
• Customer
this exercise has cost our company close on $3000 with your hosting charges, this is a minimum i will accept as compensation
3:31:29 PM
• Geoffrey J
Depending on the amount of content, we would like to work with you regarding migrating the content to your new server. Please understand that we do not offer any kind of compensation. I am willing to refund the month of the previous server as a gesture of good will and work with our teams regarding the migration of the content
3:38:19 PM
• Geoffrey J
please allow us a few moments to see if the migration of the content is something that our teams can do
3:38:36 PM
• Geoffrey J
So, our teams have looked into this and advised that we would be willing to migrate the content to a new server at no-cost. To review, as a good will gesture we would like to offer to migrate the content for free from your last server to a newly purchased server. We are also willing to refund the most recently purchased month of your last server. Please keep in mind that this is not a scalable or cloud solution- so if this new server doesn't fit your needs down the road we would not be able migrate the content for free or upgrade the server.
3:43:50 PM
• Customer
i feel very strongly about this and expect you to resolve this without the need to escalate to ACCC and social media
3:45:29 PM
• Geoffrey J
I agree and understand. Again, we would need to purchase a new dedicated server that meets the specifications that you need. I would suggest perhaps going beyond that so you can have some ability to grow into it. We will migrate the content at no additional charge once the server is set up. Also, we will put the funds you paid in the last month of your old server towards the purchase of a new server. This is the solution that we can offer you. Please let me know how you would like to proceed.
3:49:30 PM
• Customer
soliciting our business using false and misleading representations is tantamount to fraud and receiving benefit as a result, that is theft. your offer of compensation is not commercial. I repeat my previous offer of compromise as being very reasonable, under the circumstances. please get authorisation to accept if it is outside your scope of authority. I do not want to escalate this, but i will unless favourable resolution is not achieved today.
3:54:41 PM
• Geoffrey J
I understand your position, but we do not offer a solution that is "elastic" in the sense of being able to click a button to upgrade your server. It is "scalable" in the sense that we can help you purchase a new server that meets your needs, and we are willing to move the content for you at no cost, which is normally not something we would offer as a free service. I am empowered with the authorization to help you, but the free migration and the refund of the most recent month of your previous server is the solution we are willing to provide at this time.
4:00:17 PM
• Customer
that is your choice. i will proceed to escalate this now. expect to see this transcript in any and every forum as well as our twitter feeds.
4:02:23 PM
• Customer
not to mention a formal complaint to ACCC
4:03:12 PM
• Geoffrey J
We understand if that is the route you feel you need to go.
4:03:16 PM
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I had a friend whos domain was 'stolen' by Godaddy ineptitude. Apparently they used a third party to actually register the domain, and even though he paid Godaddy, Godaddy forgot to pay the registrar, and he lost the domain to a porn site.

They said that there was nothing more that they could do to which the friend said 'I guess not'...

I'd rather use almost anyone else than them...
 
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theluggage said:
So what did the original salesman say that led you to believe you were paying for a cutting-edge distributed-computing solution that could have its capacity dynamically adjusted on request? A dedicated server is certainly not that.

Quote that, show that you were promised X and given Y, and you might have a point to make.

As it is, you just have a TL😀NR transcript showing some poor schmuck in a call centre politely trying to explain why he doesn't have a magic button that will make your dedicated server (i.e. an actual, physical, computer) grow a new CPU.

Don't misunderstand me: I can easily believe that you were misled by a salesman, but the key evidence is the conversation with the guy who originally sold you Brooklyn Bridge, not your subsequent argument with the guy in the toll booth when you tried to collect.

Pro tip: when specifying a system, don't rely on content-free buzzwords like "scaleable" or "cloud" that can mean whatever people want them to mean. If you mean that you want to be able to upgrade the CPU with a phone call, say so and get it written down on a contract (and if that contract is breached, complain in writing and don't expect to sort it out over a live support chat).

Sounds to me that what you need is a second dedicated server and some way of spreading the load between them and adding new servers when required (which will also give you some redundancy). Or maybe some company that specialises in proper distributed computing can help you out (Amazon?). However, you're certainly not going to get that kind of support for AU$125/month from the ISP equivalent of WalMart - even if the sales assistant does have a badge saying 'Consultant'.
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Yeppers. And to the OP: Also look into that cool new IBM stuff. It looks pretty amazing. IDK your budget, but have a peek:
https://www.ibm.com/marketplace/cloud/managed-cloud/us/en-us
 
Benchtech said:
Thought I would give the users the option, I don't use it or actively promote it but it came for free so I installed it anyway.

I am running compression, caching and php5-fastcgi, on top of that I use cookieless domains and a CDN, it is still slow.
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I would avoid godaddy. Take a look at Amazon Web Services - AWS. You can host Wordpress and static websites. You can get set up and test on the free plan if you want for a year. Wordpress will run on a EC2 micro instance, with Cloudflare and S3. I think you also get SSL free. Ripping speed too. I use AWS for my client websites.
Google Cloud Platform has similar options but have not used them. Good luck!

edit: doh, I did not see this was started in 2012! oh well...
 
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Been using them for a decade, never an issue. Called a few times when I was having some difficulty like you mentioned, the support person couldn't have been better. Come to think of it I've also used Fat Cow and 1&1 and had the same experience. Guess I'm just lucky, or most people are or they wouldn't be so big. Sad for you.
 
I don't work for GoDaddy, nor am I a spokesman for the company but I sure do love them. They're very affordable and help me get the job done to make a living. Also being that this thread was started in 2012, I'm sure a lot of the problems you're having now have been hashed out. Thanks.
 
miles01110 said:
Plenty of people have problems with GoDaddy and for a number of different reasons. Plenty of others have no issues at all. I have had ups and downs and the customer service really depends on who you talk to.

In other words, you're going with the lowest common denominator web hosting provider. Set your expectations accordingly.
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Ah, the holier-than-thou and it's-your-own-fault bib-dribbling that techie boyz are *so* well known for.
 
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pwhitehead said:
Bad service how? Can you explain? Who are you hosting with now?
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I use Digital Ocean and I'm very happy with them.

Its been years since I had dealt with GoDaddy, but if memory serves me, I had trouble with my domain and getting that resolved via tech support. It was enough for me to look for someone else, and I was on ICDSoft for years, and really love them for hosting, but I wanted something a little more and I recently switched to DO
 
waloshin said:
Why do you need an SSL certificate for your site?

You should be running compression such as gzip.

You should have php5-fastcgi enabled.

You should be running caching software on your wordpress blog.

Walla.
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Certificate also plays a part in SEO. In 2016, any sites should have one. There are a lot of better hosting companies, I advise to move your site elsewhere. I personally lease VPS for the flexibility it gives me.

Google has started giving an SEO rank boost to SSL-enabled Websites that utilize HTTPS everywhere for safer browsing and secure online data.
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slayerizer said:
Certificate also plays a part in SEO. In 2016, any sites should have one. There are a lot of better hosting companies, I advise to move your site elsewhere. I personally lease VPS for the flexibility it gives me.
Click to expand...

Yes I agree I run all of my sites on ssl today to help boost with search rankings.
 
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My hosting needs are simple, Godaddy has always worked out well for me. If I ever decided to switch providers....what are the choices, and how does one switch everything over?

And as to the CEO having all those issues with having shot the elephant, as well as his racing girls...heck, he's probably just compensating for his anatomic inadequacies.
 
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miles01110 said:
Plenty of people have problems with GoDaddy and for a number of different reasons. Plenty of others have no issues at all. I have had ups and downs and the customer service really depends on who you talk to.

In other words, you're going with the lowest common denominator web hosting provider. Set your expectations accordingly.
Click to expand...

Been with them a long time, 17 years, NEVER,EVER AN ISSUE! Very Satisfied.
 
Benjamin said:
GoDaddy have a rubbish customer support, but any and all experienced web developers love them for their price and features. If you want customer support go to a more expensive company.
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Support is crucial to long-term good impression and repeat business.

If nothing else, buying a known defective product but then being blamed for it being defective is not just bad customer service, it's unethical and shows nothing but contempt from the part of the company. CEOs replacing those jackals have a huge road to climb to restore the image, or try to fudge things to keep a perception of image than actually fixing the problem.
 
I have had tech issues several times that necessitated my calling GoDaddy. The most complex was when I was transferring ownership of a domain for a nonprofit for which I was volunteering over to someone else. I never had to wait long on hold, always got knowledgeable and patient personnel. Yes, they did try to sell me on 10-year commitments for various options, but accepted "no" from me without a hassle.
I'm sure there are better providers, but so far, I have no gripes with GoDaddy.
 
dopey220 said:
It was because I find Bob Parsons to be a morally reprehensible dickbucket.
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Bob Parsons hasn't been with GoDaddy in a while now. That's why they're no longer in the news for controversial reasons.

Minus Parsons, GoDaddy is an ok hosting company in my book, but they're not the bargain they try to appear as and I don't like their selling tactics even minus the sleaze factor.
 
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I've used Godaddy and Cloudflare with an SSL certificate for a few years now. The process of putting it all together an coming online can take a few hours sometimes
 
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