Please help! Computer does not start up

Discussion in 'MacBook Pro' started by J.L.Photography, Dec 11, 2014.

  1. J.L.Photography macrumors 6502

    Joined:
    Feb 23, 2012
    Location:
    South Florida
    #1
    Good evening...

    My friend's 13" retina macbook pro was working fine, then today asked her to put in her apple id password like normal then it kept saying password incorrect several times, before resetting and it took us to a reboot, followed by this boot up above an apple logo, which would flicker on and off...

    any ideas??? we set up a genius bar appt.

    [​IMG]20141211_184934 by J.L Photography, on Flickr
     
  2. J.L.Photography thread starter macrumors 6502

    Joined:
    Feb 23, 2012
    Location:
    South Florida
    #2
    UPDATE:

    Computer finally gets to the password screen but it seems the shift key is ruining the password login, messing with the exact login...

    all other keys seem to be working as normal, just the shift key...
     
  3. duervo macrumors 68000

    duervo

    Joined:
    Feb 5, 2011
    #3
    Betting on suspected liquid damage. It would explain the malfunctioning shift key and the kernel dump as well.

    Looks like the dark brown of a wooden table commonly found at a Starbucks. Keeping that in mind, if your friend frequents those types of places with her laptop, I would recommend putting her beverages in travel mugs from now on, if it indeed does turn out to be liquid damage.
     
  4. maflynn Moderator

    maflynn

    Staff Member

    Joined:
    May 3, 2009
    Location:
    Boston
    #4
    Looks like be some hardware issue.

    Did you try to boot up in the recovery partition (cmd-r)?


    I think the best course is an appointment with the Genius - good luck.
     
  5. J.L.Photography thread starter macrumors 6502

    Joined:
    Feb 23, 2012
    Location:
    South Florida
    #5
    Brand new computer, she's had it for less than 30 days... only thing i can think of in regards to liquid would be before our cold front down here in south florida, we keep the ac around 72, and she went out on the balcony with the macbook and perhaps some condensation from humidity???

    Wonder if that caused any issues? maybe i should have her put it in rice...
     
  6. maflynn Moderator

    maflynn

    Staff Member

    Joined:
    May 3, 2009
    Location:
    Boston
    #6
    If its brand new and doing that, definitely call apple and get it replaced.
     
  7. J.L.Photography thread starter macrumors 6502

    Joined:
    Feb 23, 2012
    Location:
    South Florida
    #7
    Apple store is charging her $700 to fix it.... they said the inside was all corroded... we argued that its impossible and how its brand new and a freak occurrence of condensation is the cause but they were stubbornly stuck on their robotic "give me all your $" line or go fk yourself...

    Owell, not my laptop, not my issue... sucks for my friend...
     
  8. DeltaMac macrumors 604

    DeltaMac

    Joined:
    Jul 30, 2003
    Location:
    Delaware
    #8
    If there really was a lot of corrosion inside, then it sounds like your friend isn't telling you everything - like she bought it "new", from that guy selling it out of his car :D

    Corrosion isn't likely to be the result of one "freak condensation" event, unless the condensation was the result of sitting in a pool of water/liquid, much more than simple condensation. One episode of condensation might "trip" the internal moisture detection sensors - but would be unlikely to cause much visible corrosion - particularly in less than 30 days!

    Condensation wouldn't produce damage that quickly (if ever) - so your friend had a liquid spill. Maybe she didn't do it, but somehow liquid got inside - not just a minor condensation event
     

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