please help.GoDaddy email and .Mac hosting=some strange stuff

Discussion in 'Web Design and Development' started by 00hkelly, Oct 25, 2007.

  1. 00hkelly macrumors 6502

    Nov 15, 2006
    I have created a website halo bin dot com in the last few days to help my uncles business. the domain is registered through godaddy and there are 5 emails with that addresss that are hosted through them also.

    the site is hosted through my .mac account and i created the site in iWeb and used personal domain publishing.

    he is happy with the site (although any comments you guys have would be much appreciated) but i am having some trouble with the emails.

    the emails that are hosted through godaddy worked fine until maybe a day ago. so xxxathalo bin dot com worked with the godaddy server settings no problem and i had a few other email addresses.

    now anything that gets sent to that address comes back with a failure message like this:

    ----- The following addresses had permanent fatal errors -----
    (reason: 554 5.7.1 Recipient access denied)

    ----- Transcript of session follows -----
    ... while talking to
    <<< 554 5.7.1 Recipient access denied
    554 5.0.0 Service unavailable
    <<< 554 5.5.1 Error: no valid recipients
    Reporting-MTA: dns;
    Received-From-MTA: DNS; asmtp005-s
    Arrival-Date: Thu, 25 Oct 2007 02:40:48 -0700 (PDT)

    Final-Recipient: RFC822;
    Action: failed
    Status: 5.7.1
    Remote-MTA: DNS;
    Diagnostic-Code: SMTP; 554 5.7.1 Recipient access denied
    Last-Attempt-Date: Thu, 25 Oct 2007 02:40:48 -0700 (PDT)

    From: Hugo Kelly <>
    Date: 25 October 2007 10:40:42 BDT
    Subject: test


    i dont see why the email should have anything to do with my .mac as they should be totally seperate right?!?!

    any help is greatly appreciated!
    thank you
  2. micahwatson macrumors newbie

    Oct 30, 2007
    hope this helps...

    I had the exact same issue today and here's what I did to fix it:

    1. In your account click manage domains
    2. select the doman you need to fix
    3. click "total dns control panel and mx records"
    4. scroll down to "mx exchange" and click the edit button
    4. edit both the listings under mx exchange and change your host name to

    my email worked again in a matter of minutes

  3. micahwatson macrumors newbie

    Oct 30, 2007
    actually I'm an idiot

    That worked for about 4 hours and now it's randomly stopped working again.
    So... don't try that!
  4. ChicoWeb macrumors 65816


    Aug 16, 2004

    Make sure you accept the changes. It is the solution though.

    A record will be for your webhosting
    MX record is for email.

    ATM your email is trying to go through .mac, and since it doesn't exist, you're getting returned mail.
  5. 00hkelly thread starter macrumors 6502

    Nov 15, 2006
    after phoning godaddy they diagnosed the problem. Their computers had not created an MX record, the guy said that one had been created while i was on the phone with him, and the email was working within the hour. he said he had never seen this before and definitely sounded confused when searching for the problem.

    they were very knowledgeable though and some of the best support people i have ever talked to - in terms of knowing their stuff and actually being able to act on an issue instead of just giving pre programmed responses and sitting on a problem.

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