Please help - internet excrutiatingly slow

Discussion in 'MacBook Air' started by jjd, Sep 26, 2008.

  1. jjd macrumors regular

    Joined:
    Aug 22, 2003
    #1
    Guys - I have searched here but cannot find a solution.

    I have a 1.8 Air with the SSD. It has been great until recently. I mean, it gets WAY too hot but I can live with it. But, I have had two problems emerge recently:

    1) For about the past two months, when I am at home with my TimeCapsule, the Air will never remember the network once it has been to sleep. When I force it back on to the network, it stays on for about 30 seconds, then drops it. Every time. When I force it on a second time it stays connected. Now, I know others have had this problem with TC's and Air. I have reset my TC to try to fix the problem but to no avail. This is very annoying but is NOT my main problem (I mention it only in case it is relevant to the diagnosis of my real issue)

    2) For the past three weeks for so, I have had a much worse problem: the computer has become disastrously slow when surfing the net. Pretty much all the time - although occasionally it will have a good spurt of two or three page views, and then its back to pre dial up speeds. this is happening wherever I get online - not just on my TC. In fact, it is even happening when I am directly connected through the Ethernet dongle. And with either Safari or Firefox.

    The computer behaves normally otherwise. It is no slower on start up, when running other apps etc. I thought it might be a bad airport card, but the poor Ethernet performance seems to rule that out. By the way, I have a MacPro that is connected wirelessly to the TC - and it has no issues whatsoever. Lastly, I would mention that when I run a bandwidth speed test, I get poor results, but nothing like as poor as they should be. I mean, the test that is usually instantaneous runs for 15 seconds or so and tells me I am getting 500 kbps. It is almost as if the computer is holding up the command going through the browser for a period - when it eventually goes it performs ok - like a stutter. In fact, now that I think about it, when I am browsing, I do not have pages slowly building - rather I get nothing for a (long) period and then it eventually builds all at once.

    So, that is my story. I would be very grateful for any guidance. I will head in to the "geniuses" if I cannot get a fix here, but I have very little confidence in those guys.

    JD
     
  2. cantthinkofone macrumors 65816

    cantthinkofone

    Joined:
    Jul 25, 2004
    Location:
    Missouri, USA
    #2
    Wasn't there a update to fix the airport in the airs?

    what version of OSX are you running?
     
  3. jjd thread starter macrumors regular

    Joined:
    Aug 22, 2003
    #3
    I am running the latest OS and also the recently updated firmware. My problem predated the latest updates and has not been fixed by them
     
  4. SFStateStudent macrumors 604

    SFStateStudent

    Joined:
    Aug 28, 2007
    Location:
    San Francisco California, USA
    #4
    Get a shout out to the Apple Tech Support, they can help you via telephone. I've found the online/tutorial thing to be a bit confusing at times, and the Techs always ask me if I tried other ways of resolving my problem(s), a trip to the Apple Store could be the last resort. :(
     
  5. janph76 macrumors member

    janph76

    Joined:
    Oct 27, 2007
    #5
  6. Denarius macrumors 6502a

    Denarius

    Joined:
    Feb 5, 2008
    Location:
    Gironde, France
    #6
  7. jacobluecke macrumors member

    jacobluecke

    Joined:
    Dec 19, 2007
    Location:
    Jefferson City, MO
    #7
    On your slow internet connection...
    I'm beginning to think an apple update recently did something that hampers the DNS connection. My intel iMac had great internet speeds until very recently, when it began having problems like you describe here.
    I did some searching around and took a suggestion to switch to an OpenDNS server. It instantly brought the net back up to speed, actually even better than it was before.
    I'm no tech expert, and I don't know why it works, but it has fixed the problem for a number of people. I'd suggest giving it a try, it's very easy. You'll have to manually change you network preferences to use these DNS servers:
    208.67.222.222 and 208.67.220.220
    If you need better instructions, they are here:
    https://www.opendns.com/homenetwork/start/device/apple-osx-leopard

    Good luck!
     
  8. Denarius macrumors 6502a

    Denarius

    Joined:
    Feb 5, 2008
    Location:
    Gironde, France
    #8
    Sorry, I somehow failed to read this post when I was reading the thread.

    Rereading the first post though, you said it's slow at home. If you mean only at home and not on other networks then that implies it's the Time Capsule misbehaving rather than the MBA so updating the Time Capsule Firmware may sort it. Or I suppose that if you have updated it, do you think it's worth rolling back the Firmware on the Time Capsule?

    Good luck anyhow.
     
  9. jjd thread starter macrumors regular

    Joined:
    Aug 22, 2003
    #9
  10. jjd thread starter macrumors regular

    Joined:
    Aug 22, 2003
    #10
    Thanks much - will give this a try. But, WTF Apple...??
     
  11. jjd thread starter macrumors regular

    Joined:
    Aug 22, 2003
    #11
    Thanks. But, as I said in my OP - "this is happening wherever I get online - not just on my TC. In fact, it is even happening when I am directly connected through the Ethernet dongle. And with either Safari or Firefox."
     
  12. Cheffy Dave macrumors 68020

    Cheffy Dave

    Joined:
    Feb 5, 2007
    Location:
    Sunny Florida, on the Gulf Coast in Homosassa Fl
    #12
    Dude you are awesome, this just fixed my problem I was having with my BMB:D:cool:very:cool:
     
  13. jjd thread starter macrumors regular

    Joined:
    Aug 22, 2003
    #13
    Wow


    That did it. So far... Thanks very much I think you just saved this Airbook from going through the window... :)
     
  14. jacobluecke macrumors member

    jacobluecke

    Joined:
    Dec 19, 2007
    Location:
    Jefferson City, MO
    #14
    No problemo. Like I said, there have been a lot of posts about this problem in the last week or so. I'm just trying to spread the word about this fix.
     
  15. avigalante macrumors 6502

    avigalante

    Joined:
    Feb 18, 2007
    Location:
    New York City
    #15
    Your fix worked on my MacBook - finally, no stalling!
     
  16. duffydj macrumors newbie

    Joined:
    Jul 11, 2008
    #16
    Slow internet connection

    Hi all!

    I'm new to the Mac world and the last week, especially in the last couple of days I noticed that the internet is very very slow on my Mac. I tried to change the dns servers and I was able to insert the opendns servers, however I have one there that I can't remove. How can I remove it in order to keep only the open dns?
    Thanks a lot!!
     
  17. JohnAReece macrumors newbie

    JohnAReece

    Joined:
    Oct 1, 2008
    Location:
    Michigan
    #17
    SloMac SOLUTION!!!!

    I Have the solution!!! Go to: http://opendns.com/homenetwork/start/computer
    Select your operating system (Leopard, Tiger, etc), then follow just 3 easy steps. You will be changing your DNS server numbers. Click "OK" and walla!!!! Instantly your internet speed is restored....Works flawlessly.
    JR:):
     
  18. alphaod macrumors Core

    alphaod

    Joined:
    Feb 9, 2008
    Location:
    NYC
    #18
    Did you even read the thread? :confused:
     
  19. duffydj macrumors newbie

    Joined:
    Jul 11, 2008
    #19
    Yeah! you're my hero!! You could've at least read the thread before posting!!
     

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