Hi all,
I have a problem with my iPhone 11 Pro Max and obviously wanted some suggestions of what the problem could be.
Everything was working fine until a couple of days. I don’t know if this is a coincidence but I changed my Apple ID password to something longer for more security. After that (I am not if this problem even occurred before my ID password was changed or after) I went on the Apple Music app which I am subscribed too, and when I tried to listen to Beats 1 Radio, it would not play at all. My music library which consists of music that I have saved to the cloud (not downloaded) would play but Beats 1 and any of the other radio stations would not. Normally when you download an app from the Apps store, delete that same app and then try to download it again you normally see the little ‘cloud’ symbol next to the app since you have downloaded it before, however the app that I had downloaded, deleted and then gone back to would not have the cloud symbol.
I then tried restarting the phone, deleting the Apple Music app and then re-downloading it but the same problem remained where the radio on the Music App would not play. So I then tried ‘Reset all settings’ and after the reset was completed, and I went to my Apple Music app all the music that was saved to iCloud library had disappeared. The only music on my library was the only one album I have ever purchased/downloaded from iTunes, but all music saved to my iCloud was no longer there. I tried going turning ‘sync library’ from the Music settings menu on and off again but when I went back to the Music app it would just say ‘syncing library’ for a very long time, but no music would sync. So I left it over night to charge and checked my phone this morning and Beats 1 radio still won’t play, and all my music saved to iCloud still hasn’t synced back to my library.
I called Apple and spoke to a senior advisor and she suggested that I should ‘Erase all content and settings’ which we did do over the phone together and when the reset had finished and all the install finished the problem still persists and now I can’t even download apps from the Apps store. A couple of Audiobooks that I had purchased from the iBooks store are no longer there also so I basically wiped my phone for no reason. Also when you go to ‘itunes and App Stores’, click on the Apple ID name and ‘view Apple ID’, it asks me to enter my Apple ID password, when I do that it goes back to the previous page and asks me to enter my password again (it basically does not move past that).
Sorry to ramble on but does anyone know what problem could possibly be? I have never had a problem like this before and my iPhone is only like 3 months old. Do you think it is a problem with the phone itself of is there a problem with my Apple ID? The apple advisor said she would call me tomorrow to see what to do next and she mentioned something about possibly connecting the phone to itunes and completely deleting it but don’t know if s should just request for a replacement?
I have a problem with my iPhone 11 Pro Max and obviously wanted some suggestions of what the problem could be.
Everything was working fine until a couple of days. I don’t know if this is a coincidence but I changed my Apple ID password to something longer for more security. After that (I am not if this problem even occurred before my ID password was changed or after) I went on the Apple Music app which I am subscribed too, and when I tried to listen to Beats 1 Radio, it would not play at all. My music library which consists of music that I have saved to the cloud (not downloaded) would play but Beats 1 and any of the other radio stations would not. Normally when you download an app from the Apps store, delete that same app and then try to download it again you normally see the little ‘cloud’ symbol next to the app since you have downloaded it before, however the app that I had downloaded, deleted and then gone back to would not have the cloud symbol.
I then tried restarting the phone, deleting the Apple Music app and then re-downloading it but the same problem remained where the radio on the Music App would not play. So I then tried ‘Reset all settings’ and after the reset was completed, and I went to my Apple Music app all the music that was saved to iCloud library had disappeared. The only music on my library was the only one album I have ever purchased/downloaded from iTunes, but all music saved to my iCloud was no longer there. I tried going turning ‘sync library’ from the Music settings menu on and off again but when I went back to the Music app it would just say ‘syncing library’ for a very long time, but no music would sync. So I left it over night to charge and checked my phone this morning and Beats 1 radio still won’t play, and all my music saved to iCloud still hasn’t synced back to my library.
I called Apple and spoke to a senior advisor and she suggested that I should ‘Erase all content and settings’ which we did do over the phone together and when the reset had finished and all the install finished the problem still persists and now I can’t even download apps from the Apps store. A couple of Audiobooks that I had purchased from the iBooks store are no longer there also so I basically wiped my phone for no reason. Also when you go to ‘itunes and App Stores’, click on the Apple ID name and ‘view Apple ID’, it asks me to enter my Apple ID password, when I do that it goes back to the previous page and asks me to enter my password again (it basically does not move past that).
Sorry to ramble on but does anyone know what problem could possibly be? I have never had a problem like this before and my iPhone is only like 3 months old. Do you think it is a problem with the phone itself of is there a problem with my Apple ID? The apple advisor said she would call me tomorrow to see what to do next and she mentioned something about possibly connecting the phone to itunes and completely deleting it but don’t know if s should just request for a replacement?
