Long story short: I believe my FedEx courier stole my iPhone 6. Can this community please help me? I am desperate for advice - how can I get a replacement iPhone 6 as quickly as possible? Long story long: I preordered via AT&T on 9/12. Delivery scheduled for 9/19 by 3PM via FedEx. On 9/19 at 2:30PM My spouse and I stand outside the door and wait. At 2:45PM I receive a tracking notification that the iPhone was delivered -- stating that it was left at the front door -- NO SIGNATURE REQUIRED. WTF? The package was not left at the front door. The truck didn't even drive down the street. I know because I was STANDING THERE at the time it was supposedly 'delivered.' I immediately called FedEx. I didn't hear back from them until today. I live on a busy commercial street. I don't have bushes or steps or a gate or a path or a stoop or a porch or a yard. My door is basically ground level with the sidewalk. I've never had a courier leave a package outside my door before. It's not secure. It's an apartment building. There is no way to hide it. When I finally reached the manager for the FedEx location it came from today, I'm told "We have a contract with AT&T, and it does not require a signature for delivery, and we fulfilled that contract." I'm also told "We do not employ thieves." Either I'm lying, or FedEx is lying. And thanks to AT&T's delivery policy, it's simply my word vs their word. (by the way, my spouse received his iPhone 6 early in the morning via Apple + UPS without a hitch. signature and everything.) When I ask AT&T about their delivery policy, I'm told they can only compel signatures on $500+ packages. How does that make sense? It's a $650 phone. It shouldn't matter what I paid for it, it should matter what the value of the package is. When I asked if they could send a replacement phone to my local AT&T store, I'm told they can't because they could get mixed up in the inventory and they don't want to have to keep track of them. When I ask that the replacement phone be sent next day delivery free of charge, I'm laughed at. At this point AT&T have blocked the missing phone from activation. But they will not send me a replacement phone until they talk to FedEx, none of the regular employees can do anything about it. I had to get an 'escalation' number and am waiting for a call back, which can take 2 or 3 days apparently. Please, I need advice: What should I do? Should I demand AT&T reinstate my upgrade eligibility and refund my money and then buy the phone at Apple? Should I let them just send out a new phone? (I'm very wary to do that, I don't want to go through this again.) Has anyone in this community been through anything like this? What is my best course of action? At this point I wish I had filed a police report. If it comes down to it, I will dispute the charge for the phone with my credit card company, I've got 60 days to do that I think. I've been happy with AT&T for years, but this experience has made want to switch providers. Should I? Which one? Thank you for your help and for reading my tirade.