PLEASE HELP! IPOD TOUCH 4th GEN

Discussion in 'iPod touch' started by c.edberg, Jan 15, 2011.

  1. c.edberg macrumors newbie

    Joined:
    Jan 15, 2011
    #1
    I recently purchased a IPOD touch. I am able to connect to my wifi search safari just fine. Here where its gets tricky....I cannot connect to itunes store nor the app store("cannot connect to itunes store")?? (On my notebook I can get on just fine to itunes store) Thought maybe the router I had needed a replacing. Got a new router (netgear n300), same issue. Called comcast to see if any ports were blocked-Negative. I went to apple store and they were dumbfounded. If i go to a diffrent wifi spot i can access itunes store and app store and make facetime calls. But I cannot do this at my house????? Sat on phone with apple and they had no idea what to do. Tried all the basic things i.e. hard restart, restore, renew lease. AHHHHHHHHHHHHHHHHHHH. I will be more than happy to try any ideas.
    Thank you.
     
  2. LeighAnna Jones macrumors 6502

    Joined:
    Oct 7, 2010
    #2
    Is it a new model or is it an old one? (4G, 3Gen, 2G, 1G?)

    If you got it used this could probably be one of the reasons that the oringinal owner sold it for.

    If you got it directly from the apple store or if it's under warranty you might be able to get a replacement.
     
  3. c.edberg thread starter macrumors newbie

    Joined:
    Jan 15, 2011
    #3
    its a new 4th gen 32gb. I bought it from the apple store. When I go there (apple store) I can access itunes store and app store so they wont do anything for me. they say its something in my wifi at home. I AM AT A DEAD END.
     
  4. LeighAnna Jones macrumors 6502

    Joined:
    Oct 7, 2010
    #4
    This is really weird;
    You say you can access Safari but not the App Store and iTunes apps?

    Is it only not working with your router?

    If it works everywhere else then it has to be a problem with the router...
     
  5. c.edberg thread starter macrumors newbie

    Joined:
    Jan 15, 2011
    #5
    I assumed it was my router, that why I went out a purchased a new router. And yes safari works great, just can't access the itunes/appstore, and make/recieve facetime???
     
  6. bobr1952, Jan 16, 2011
    Last edited: Jan 16, 2011

    bobr1952 macrumors 68020

    bobr1952

    Joined:
    Jan 21, 2008
    Location:
    Melbourne, FL
    #6
    I bought an iPod Touch as a gift for Christmas--two actually--one worked fine but the other had that same problem--Cannot Connect to ITunes. It was not the iPod but the proxy setting on her laptop--Windows 7. So check out the network settings on your computer to see if you can eliminate the problem. She could access the Internet fine--but could not access the iTunes store until the proxy settings were changed.
     
  7. c.edberg thread starter macrumors newbie

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    Jan 15, 2011
    #7
    Yes i have windows 7. But i guess i am unsure of what you mean by changing the proxy settings?? what to change them to? where to find it??
     
  8. bobr1952, Jan 16, 2011
    Last edited: Jan 16, 2011

    bobr1952 macrumors 68020

    bobr1952

    Joined:
    Jan 21, 2008
    Location:
    Melbourne, FL
    #8
    Well that is the problem for me--I don't have Windows--and I was in Ohio for the holidays and we were all trying to figure out what was wrong with her computer. Finally her dad found that the proxy setting was enabled in network settings and he unchecked that (I think) and her iPod was able to finally connect to the iTunes store. I do know she did say that Firefox asked her to change proxy settings--so maybe that was part of it as well. Sorry I can't be more help but I wasn't the one who actually went in there and changed the settings.
     
  9. c.edberg thread starter macrumors newbie

    Joined:
    Jan 15, 2011
    #9
    Ok i understand what you are saying sbout the proxy settings. Yes I have made sure that the proxy box was unchecked and disabled.
     
  10. supermac96 macrumors 6502a

    supermac96

    Joined:
    Nov 3, 2010
    Location:
    somewhere over the rainbow
    #10
    you said you got a new router...but was a new noe but the same company or model? cause if so get the apple router wifi thing and that should work.
     
  11. c.edberg thread starter macrumors newbie

    Joined:
    Jan 15, 2011
    #11
    I got a totally different router and still did nothing. Can use safari on touch just fine, cant access itunes store or app store
     
  12. Consultant macrumors G5

    Consultant

    Joined:
    Jun 27, 2007
    #12
    Since it works at Apple Store, it's your ISP / router problem. Contact them for support.
     
  13. LeighAnna Jones macrumors 6502

    Joined:
    Oct 7, 2010
    #13
    Couldn't you just use the iTunes installed on your computer instead of using the app on your iPod? It's what I do since my router/WiFi doesn't work.

    And like the person above me said; talk to your router people.
     

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